LiveAgent
★★★★★ 4.8 · 367 Reviews
What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Wednesday, February 8, 2017
“Last visit was served fast and promptly. All relevant and…”
Last visit was served fast and promptly. All relevant and needed information provided so that i had no additional questions. However, a day before the other agent sent some misleading links and did not provide or clarify initial request in chat. thus, time was spent and request not fully resolved.
★★★★★
Tuesday, February 7, 2017
★★★★★
Tuesday, February 7, 2017
“I've been a client of LaDesk for a few years…”
I've been a client of LaDesk for a few years now. I own a stand-alone version of their script and the amount of updates and new features are great. Whenever I have a question or are in need of help, they are quick to answer with whatever I need from them. I would wholeheartedly recommend their services and or software to anyone that's looking to take their customer service for their business to a whole new level.
★★★★★
Tuesday, February 7, 2017
“a helpful colleague. verified immediately and looking for a solution.”
a helpful colleague. verified immediately and looking for a solution.
★★★★★
Friday, February 3, 2017
★★★★★
Friday, February 3, 2017
“It is easy to match company workflows with automation rules”
It is easy to match company workflows with automation rules
★★★★★
Thursday, February 2, 2017
“only day 1 but so far so good, lets see…”
only day 1 but so far so good, lets see if they keep it up
★★★★★
Thursday, February 2, 2017
“All my questions were answer promptly and including all the…”
All my questions were answer promptly and including all the relevant info needed
★★★★★
Wednesday, February 1, 2017
★★★★★
Monday, January 30, 2017
“I have tested this system and the only thing I…”
I have tested this system and the only thing I am missing is something Intercom has where you can use their user engage system. Apart of that LiveAgent is something I can recommend.
