LiveAgent
★★★★★ 4.8 · 367 Reviews
What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
Alternatives to LiveAgent
ZendeskZendesk is a cloud-based customer service software platform that provides a range of tools and features to help businesses… Learn more about Zendesk.
FreshdeskFreshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful… Learn more about Freshdesk.
HostechSupportHostechSupport offers its customers, the best support experience in the industry. We offer quality and 24x7 technical support… Learn more about HostechSupport.
Help ScoutHelp Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content… Learn more about Help Scout.
Zoho DeskFounded in 1996, Zoho Corporation is the software company behind three great brands: Zoho, ManageEngine and WebNMS. Zoho offers… Learn more about Zoho Desk.
HaloITSMHaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. With over 25 years of… Learn more about HaloITSM.
UbersmithInfos Ubersmith is a leader in subscription management software for the cloud and beyond. Headquartered in New York, Ubersmith… Learn more about Ubersmith.
versaSRSVersaDev is an Australian company developing business software solutions to customers across the globe. Details about our… Learn more about versaSRS.
Salesforce Small BusinessSalesforce Essentials makes it possible to tap into the power of Salesforce to build stronger customer relationships with a… Learn more about Salesforce Small Business.
ProProfs Help DeskProProfs Help Desk is a customer service tool that allows agents to effectively track and resolve user requests and issues… Learn more about ProProfs Help Desk.
LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Monday, February 20, 2017
“Not everything is perfect but it definitely suits our needs”
Not everything is perfect but it definitely suits our needs
★★★★★
Sunday, February 19, 2017
★★★★★
Friday, February 17, 2017
“I have used just about every other chat and support…”
I have used just about every other chat and support ticket system on the market and Live Agent by far outshines them all. Quality of service, quick response from the support agents and a large list of features that are included in the combined package is part of the the reason they stand out above the crowd. Once they complete the call api and do a little more work with the twilio integration they will not be able to be beat. Thanks LiveAgent.
★★★★★
Thursday, February 16, 2017
“Live Agent made our work a lot easier. Every new…”
Live Agent made our work a lot easier. Every new agent gets to learn the workflow with LiveAgent very easy and can start working right away.If there are problems with custom changes to your system such as with rules or SLA, the LiveAgent service is really good and helpful.
★★★★★
Wednesday, February 15, 2017
“light software and very fast with many capabilities”
light software and very fast with many capabilities
★★★★★
Monday, February 13, 2017
“They are very open about what's coming down the pipeline…”
They are very open about what's coming down the pipeline and they will soon have everything I or anyone else needs for a top-notch help desk at a very affordable price.And they integrate with GetResponse, which is great.
★★★★★
Monday, February 13, 2017
“I have tried lots of help desk and customer service…”
I have tried lots of help desk and customer service software but LiveAgent is by far the most easy, adaptable, useful aplication you can ever try. No matter what you need, you can do it with LiveAgent. I have set my call center in less than 30 minutes. All is included, telephone, chat, email, web tickets, knowledge base, twitter, facebook. Live Agent is perfect for SMB but as well for big customers and integrators, because they can create call centers on demand for each new project/department with a very low investment compared to the past that was involved hardware, difficult integrations, trainings. I can conclude saying that Live Agent is for me the present and the future of customer service and help desk departments.
★★★★★
Friday, February 10, 2017
“The support has been great and it has been a…”
The support has been great and it has been a great solution to our needs.
★★★★★
Thursday, February 9, 2017
“We are looking for a Help desk software and we…”
We are looking for a Help desk software and we have tried many available solutions. LiveAgent is one of the best and the best in terms of support and responsiveness.Highly recommended !
★★★★★
Wednesday, February 8, 2017
“I just wanted to take a minute to let you…”
I just wanted to take a minute to let you know how much I enjoy using LiveAgent. It is truly the BEST desk I’ve ever worked with. In the last 5 years I’ve tried four different platforms and, finally, landed on LiveAgent, where I’ll be staying. I’ve used online help desks as both an agent, manager, and Director of Customer Support and the features, tools, and analytics available in LiveAgent are pretty amazing. As an agent, the ability to use the predefined responses and the Knowledgebase made taking care of our customers a breeze. Anyone who works in support KNOWS how hard that is. As a manager, it was super easy to create and edit new predefined responses and articles, so our public facing information was always up to date, easy to find, and at the ready for staff.In the Director position, I was able to monitor the agents’ productivity all day every day. Being able to compare response times with ticket load, and quantity is wholly invaluable. Plus, it’s intuitive and easy for even the novice to use. Thank you so much from this worker bee who really needed a reliable, stable, easy platform to run a growing department. You are fabulous!
