What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Thursday, November 17, 2016
“The support team are very helpful and the product itself…”
The support team are very helpful and the product itself works great!
★★★★★
Thursday, November 17, 2016
“Makes organizing support tickets easy and the support team was…”
Makes organizing support tickets easy and the support team was always there to help me when I needed it.
★★★★★
Thursday, November 17, 2016
“Love this platform and database for interacting with customers. Very…”
Love this platform and database for interacting with customers. Very easy and user friendly. It makes it fun seeing the rewards gained daily also.
★★★★★
Thursday, November 17, 2016
“Our company has been using LiveAgent for quite some time…”
Our company has been using LiveAgent for quite some time now. We love it! It's highly functional and easy to use. Simple for our team and simple for users. We get compliments almost daily from users that love that we have LiveAgent available. Would highly recommend to any company who is looking to really scale their customer service!
★★★★★
Wednesday, November 16, 2016
“Live agent is pretty good, I am fairly new to…”
Live agent is pretty good, I am fairly new to the system. Very easy to use. All age friendly.
★★★★★
Wednesday, November 16, 2016
“Since using Live Agent, we have been able to improve…”
Since using Live Agent, we have been able to improve communication across our company, not only externally but internally as well. Every ticket can be monitored and if required, followed up on with the use of tags and postpone feature. Would recommend this software to any company looking to improve their communications
★★★★★
Wednesday, November 16, 2016
“It has been an amazing experience using LiveAgent for customer…”
It has been an amazing experience using LiveAgent for customer service. The consolidation of all emails in one place has really helped to speed up our response times and limits the amount of different websites we have to access on a daily basis. I couldn't recommend it more!
★★★★★
Wednesday, November 16, 2016
★★★★★
Tuesday, November 15, 2016
“what an experience, my daily work life is much better…”
what an experience, my daily work life is much better with such a fast and efficient mail processor. 5 stars does not justify how fantastic this is. You will definitely not be sorry once you're with LA. Just phenomenal.
★★★★★
Tuesday, November 15, 2016
“Where's the option for six stars? Because if anything deserves…”
Where's the option for six stars? Because if anything deserves it, it's LiveAgent. A magical user experience unlike any other. An absolute gamechanger and the highlight of my working day - every day. Thank you, LA. Thank you.
