What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Tuesday, November 15, 2016
“Been using LiveAgent for some years now and after trying…”
Been using LiveAgent for some years now and after trying quite a few helpdesks we have found that Live Agent is the best due to its flexibility, simplicity and extensive features. Our favourite features is the postpone tickets, live chat and the customisation of the departments (to allow us to provide multi brand). We are looking forward to be able to create multi brand portals which we believe is coming soon. Their customer support is good too
★★★★★
Tuesday, November 15, 2016
“This LiveAgent is a very good, fast and simple program…”
This LiveAgent is a very good, fast and simple program to keep in touch with our customers, to support them and to help them, so that they are happy customers.
★★★★★
Tuesday, November 15, 2016
★★★★★
Tuesday, November 15, 2016
“Great System - Use it mostly for Live Chat. Embeds…”
Great System - Use it mostly for Live Chat. Embeds itself nicely into our products which provides a great way for our customers to talk to us and get the help they need. One little Improvement would be the ability to Mute an incoming chat (Only because we use VIOP and that can drown the call out)
★★★★★
Tuesday, November 15, 2016
“Easy access for faster response between customer inquiries.”
Easy access for faster response between customer inquiries.
★★★★★
Tuesday, November 15, 2016
“Very satisfied with the help received over chat and email…”
Very satisfied with the help received over chat and email regarding account setup. Very happy with my choice.
★★★★★
Tuesday, November 15, 2016
“Live Agent is so easy to use. It helps you…”
Live Agent is so easy to use. It helps you set reminders, and add notes to the conversation without the customer seeing it, It is a great tool for businesses. It creates a good line of communication between you and the customer
★★★★★
Tuesday, November 15, 2016
“I've answered almost 20,000 tickets using Live Agent. We have…”
I've answered almost 20,000 tickets using Live Agent. We have an entire team of agents and multiple departments for two different products. Their online chat support is very fast and efficient. The transition from Zendesk (which was difficult to manage and navigate), was seamless. Live Agent was there to help and answer questions. We're still not using all the functionality, for example the internal knowledge base. But we ARE using the rules and predefined answers, which are both really useful! I cannot think of anything they could 'improve' with their platform. Newbies to the team are up and running in relatively short period of time. If you are using another platform and tired of all the kinks and navigation issues, then check out their free trial before you make the transition. Highly recommend and would never go back. Hope this was helpful.
★★★★★
Tuesday, November 15, 2016
“This helpdesk is the best! Using this daily makes working…”
This helpdesk is the best! Using this daily makes working that much more enjoyable. It is really easy to use and the best feature is live chat! I would recommend this to anyone!
★★★★★
Tuesday, November 15, 2016
“I love LiveAgent very easy to use. It has everything…”
I love LiveAgent very easy to use. It has everything that I need to do my job, and do my job right. I would recommend it to everyone!!
