LiveAgent
★★★★★ 4.8 · 367 Reviews
What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Wednesday, October 26, 2016
“All the features that you need without the complexity of…”
All the features that you need without the complexity of the other similar platforms.
★★★★★
Wednesday, October 26, 2016
“Though, our primary intention was to use LiveAgent for our…”
Though, our primary intention was to use LiveAgent for our helpdesk to serve customer service, LiveAgent turned out to be more of a tool that helped us increase our sales. This is a fantastic platform and I am sure all of the LiveAgent clients also will share the same opinion.
★★★★★
Wednesday, October 26, 2016
“GREAT customer service, very supportive and competent live agent is…”
GREAT customer service, very supportive and competent live agent is fine, missing some configuration though but can be adequate for a small team of employees. As part of bigger company I would rather go for something else
★★★★★
Wednesday, October 26, 2016
“Everything works great! If we can get the time and…”
Everything works great! If we can get the time and billing module to work without all the manual intervention I would never need to use anyone else again!
★★★★★
Friday, October 21, 2016
★★★★★
Friday, October 21, 2016
“my company and i as an employee has been using…”
my company and i as an employee has been using LiveAgent for years , it was great product and have excelent support . fast response and straight to problem solving .
★★★★★
Thursday, October 20, 2016
“I'm sure it was the best way for you to…”
I'm sure it was the best way for you to know what the organisation with their wise and experience quality that help
★★★★★
Monday, October 17, 2016
“Good package with competitive prices which gives you good value…”
Good package with competitive prices which gives you good value for money. Also great support when you need them. I would recommend them!
★★★★★
Wednesday, October 12, 2016
“Comprehensive system that lets you handle tickets over email, chat…”
Comprehensive system that lets you handle tickets over email, chat and phone. Easy to work with and structure for your company.
★★★★★
Friday, September 30, 2016
“I will recommend LA for anyone looking for starting his…”
I will recommend LA for anyone looking for starting his ECCO enterprise system here's the rest of them search its ( integrations-and-plugins) , ready for you. Great support, live advice LA is a Hidden GEM for its pricing and support team, All the best
