LiveAgent
★★★★★ 4.8 · 367 Reviews
What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Wednesday, October 26, 2016
“Great support desk software with facebook message integration.”
Great support desk software with facebook message integration.
★★★★★
Wednesday, October 26, 2016
“But we expect more features like merging of the tickets.”
But we expect more features like merging of the tickets.
★★★★★
Wednesday, October 26, 2016
“LiveAgent is fantastic system, I only give back 4 out…”
LiveAgent is fantastic system, I only give back 4 out of 5 starts becouse i believe a mobile app should be bit more usable.
★★★★★
Wednesday, October 26, 2016
“Great for functionality, ease of use and support. It helps…”
Great for functionality, ease of use and support. It helps us a lot in handling our support.
★★★★★
Wednesday, October 26, 2016
★★★★★
Wednesday, October 26, 2016
“Allows you to tweak which enables better service hence customer…”
Allows you to tweak which enables better service hence customer satisfaction.
★★★★★
Wednesday, October 26, 2016
“Good price for great features of a tool with the…”
Good price for great features of a tool with the right support. Easy scalable and it integrates multiple contact channels.
★★★★★
Wednesday, October 26, 2016
“Lovely service which increased our user retention and business image…”
Lovely service which increased our user retention and business image amongst our consumers
★★★★★
Wednesday, October 26, 2016
“OK first of all its great and the support is…”
OK first of all its great and the support is exemplary .. However as with all great things there is room for improvement. 1. I would have liked there to have been more "best practices" documents or white papers on how some fictional or real businesses use all the feature on LA. As it is a struggle as afirst time user to be able to understand how the various system features co-operate with each other. 2. With so many feeds for tickets we often get multiple tickets for the same support issue. I urgently need an easy to use feature to merge these tickets otherwise they get cumbersome or the customer thinks an open ticket has been solved. 3. Online Training courses or Offline manual or Youtube ... Maybe I am missing something but for such a capable product we need more inspiration as to how we can employ all of the features.
★★★★★
Wednesday, October 26, 2016
“I can recommend using the LiveAgent, we use this utility…”
I can recommend using the LiveAgent, we use this utility on four e-shops and our customers are very satisfied!
