LiveAgent
★★★★★ 4.8 · 367 Reviews
What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Monday, September 11, 2017
“The support and service of LiveAgent has been amazing during…”
The support and service of LiveAgent has been amazing during our whole time of working with this company. I highly recommend them for top-notch help desk software.
★★★★★
Monday, September 11, 2017
“I have been pleased with LiveAgent thus far. Their customer…”
I have been pleased with LiveAgent thus far. Their customer support is always very responsive, and in general, the user experience is leaps and bounds better than the last support software we used. They also seem very responsive to accommodating for popular user requests or new features. I definitely would recommend using these guys!
★★★★★
Monday, September 11, 2017
“We made the move from Zendesk to LiveAgent and couldn't…”
We made the move from Zendesk to LiveAgent and couldn't be happier. Although the setup and conversion took a little more than we expected and the mobile app is too basic, the customer response (in speed and knowledge and helpfulness) is unlike anyone else. And being a Customer Service tool, you expect high levels of customer service and they exceed that any expectations you could have. I would recommend them over and over again.
★★★★★
Monday, September 11, 2017
“Easy to useBefore LiveAgent we used Outlook for manage incoming…”
Easy to useBefore LiveAgent we used Outlook for manage incoming emails for clients. Now we have those emails coming in directly to LiveAgent with categories that get assigned to a team of agents. LiveAgent has allowed us to track and get real stats for agents.
★★★★★
Monday, July 10, 2017
“Liveagent is very helpful when dealing with customers'concerns.”
Liveagent is very helpful when dealing with customers'concerns.
★★★★★
Monday, July 3, 2017
“LiveAgent allows an easy solution between customer/potential client with he…”
LiveAgent allows an easy solution between customer/potential client with he chat and help desk features. It is great for communication and tracking agents progress with each ticket.The price point for this product is great and many features are provided as standard compared to competition.
★★★★★
Thursday, June 29, 2017
“Really great program and integrates perfectly with our site. The…”
Really great program and integrates perfectly with our site. The phone app is super useful for when you're not at your desk. Never had any problems! :D
★★★★★
Tuesday, June 27, 2017
“The chat function was easy to implement and our sales…”
The chat function was easy to implement and our sales team finds the user interface simple to use.
★★★★★
Monday, June 26, 2017
“Great platform, no lag, no issues with sending messages including…”
Great platform, no lag, no issues with sending messages including attachments.
★★★★★
Monday, June 26, 2017
