LiveAgent
★★★★★ 4.8 · 367 Reviews
What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Monday, June 26, 2017
“Its an excellent system with that you can manage your…”
Its an excellent system with that you can manage your online customer service as well as ticketing in integrated way without any hassle or headache....also support is really very prompt and professional
★★★★★
Wednesday, June 7, 2017
“Impressive Support!My issue was resolved in no time. Very happy…”
Impressive Support!My issue was resolved in no time. Very happy with the service and response.
★★★★★
Wednesday, May 31, 2017
“I have tried all the various help—desk solution. Bar none,…”
I have tried all the various help—desk solution. Bar none, LiveAgent is the best and the best in terms of support and responsiveness. In my books, it is truly the best customer service management system available. Full featured, everything you need to offer support to clients/customers. Chat, Video, Phone, Email, Support Port, the works!!!!. Not only do the features of LiveAgent meet all the needs for delivering an efficient customer service experience they are consistently improving and expanding the system to do more. It means I am offer top notch customer support. To top it all off, customer support from LiveAgent is top notch. All my questions are always answer promptly and including all the relevant info needed. No issue gets unsolved or unanswered. The staff at LA cares about their clients and have bent over backwards to help me to be able to provide support solutions for my new business directory project. I would wholeheartedly recommend their services and or software to anyone that's looking to take their customer service for their business to a whole new level.
★★★★★
Wednesday, March 22, 2017
“I like such options as rules, with which you can…”
I like such options as rules, with which you can achieve almost anything you'd like. Statistics are great, API requests also allow to implement many things.
★★★★★
Wednesday, March 15, 2017
“We have just started using LiveAgent and have been impressed…”
We have just started using LiveAgent and have been impressed with the support on the pre-sale questions and demos. We like how feature rich and cost efficient the tool is. So far all our needs have been covered.
★★★★★
Sunday, March 12, 2017
“I have seen a lot of different tools like this,…”
I have seen a lot of different tools like this, even purchased several but this is by far the best value for money.
★★★★★
Saturday, March 11, 2017
“I researched major 5 helpdesk offerings (SaaS and on-premises) and…”
I researched major 5 helpdesk offerings (SaaS and on-premises) and found LiveAgent (ladesk.com) feature-complete and ease to use. I like on-premises option because it allows greater flexibility and security when integration with back-office apps is needed. Solution is in our full control!Support is excelent (of course they are using their own tool) so agents respond quickly and with detailed answers.
★★★★★
Friday, March 10, 2017
“Does almost all we need to handle support stuff. Would…”
Does almost all we need to handle support stuff. Would be nice if they implement some database optimization tool - after several years of usage our db is huge and slow in some cases.
★★★★★
Thursday, March 9, 2017
★★★★★
Thursday, March 9, 2017
“I have recently signed up to the free trial of…”
I have recently signed up to the free trial of Live Agent, and already I am suitably impressed, the software functions well, and the customer service is excellent. Hi would recommend this product
