Managed Maintenance

Managed Maintenance

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What is Managed Maintenance?

Established in 2007 out of the IBM Business Partner Channel, MMI was born from the realization that most, if not all, of today’s technology provider organizations were lacking suitable tools or in-house expertise to effectively manage and harness customer data around hardware and software assets, and associated maintenance and support. For many, the result was often poor or disparate views of upcoming sales opportunity, customer attrition, and forfeiture of profitable annuity revenue. Taking our hard-won experience and proficiency in all things maintenance, we set down the path of creating a suite of contract management, consulting, and outsourcing solutions that would ultimately change the way some of the largest global technology organizations handled, delivered, and renewed service and support agreements and licenses. With technology innovation at its core, the development of MMI’s service renewal platform, ONEview, highlights the combined expertise of our founders and embodies our commitment to bringing state-of-the-art solutions to the technology supply chain.

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