Netcetera
★★★★★ 4.2 · 58 Reviews
What is Netcetera?
Formed in 1996, Netcetera is one of Europe's leading Web Hosting service providers, with customers in over 75 countries worldwide. We are a leading IT infrastructure provider offering co-location, dedicated servers and managed infrastructure services to businesses worldwide. As the premier provider of Colocation, Dedicated Servers and Managed Services in the UK, Netcetera offers an array of services designed to more effectively manage IT infrastructures. Our state-of-the-art datacentre environment enables Netcetera to offer your business enterprise level co-location and hosted solutions.
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Netcetera Reviews (58)
- ★★★★★38
- ★★★★★11
- ★★★★★0
- ★★★★★0
- ★★★★★9
Review Summary
Generated using AI from real user reviews
Netcetera's reviews are sharply polarized: many users report excellent support and reliable performance, while a substantial minority describe severe outages, unresponsive support, and unresolved technical issues that damaged their businesses.
The positive reviews, which dominate the sample, emphasize affordable pricing, helpful staff, and straightforward setup, particularly for small business owners and non-technical users. Supporters highlight 24/7 availability, quick response times, and ease of use. Several customers with dedicated servers and Windows hosting specifically praise network performance and uptime.
The negative reviews paint a starkly different picture. Long-term customers describe a deterioration in service over time, with complaints centring on recurring downtime (sometimes lasting days), unresponsive support teams that don't read full tickets or acknowledge complaints, and backup failures that go uncredited. Multiple reviewers report major outages with zero advance notice, lost emails, website hacks, and support that only responds after escalation. One customer noted Netcetera's Isle of Man base exempts them from UK regulatory oversight, with complaints going unacknowledged.
The gap between these accounts suggests experience varies significantly by service tier or account type. Buyers should verify current status, especially regarding shared hosting reliability and support responsiveness, before committing long-term.
★★★★★
Monday, December 17, 2012
“Netcetera has a great professional looking product that works well…”
Netcetera has a great professional looking product that works well but it is the customer service that makes Netcetera the best. I love the online chat support! Great choice for those who aren't techies and need something easy to work with great support.
★★★★★
Wednesday, December 12, 2012
LV Employment“I am impressed with the fact that you can have…”
I am impressed with the fact that you can have this service without a long term contract. Plus they have fast, available customer service, including chat so there are no automated call systems to navigate for help. I haven't tried it yet so I can't give them a full five stars, but when my contract with my current provider is up, Netcetera is at the top of my list....
★★★★★
Wednesday, December 12, 2012
“Looks very professional and the layout is very nice. Easy…”
Looks very professional and the layout is very nice. Easy to navigate the site itself and find what you are looking for. Components listed are of a high quality and reliable.
★★★★★
Friday, December 7, 2012
“Overall, Netcetera is a great company with an outstanding customer…”
Overall, Netcetera is a great company with an outstanding customer service. They're available 24 hours a day, 7 days a week. People won't have to wait for them to be online with this company. Two thumbs up!
★★★★★
Thursday, December 6, 2012
Mike and Sons“Netcetera is great! Their customer service is always there 24/7…”
Netcetera is great! Their customer service is always there 24/7 to help me with any issues that I may be having (not that there are many). I am normally pretty critical and I have yet to find anything that I dislike with them.
★★★★★
Wednesday, December 5, 2012
“Netcetera+delivers+24+hour+service.+There+were+no+problems+in+moving+the+website+to+their+servers.+Even+when+I+forgot+specific+details+the+customer+service+people+were+right+there+to+guide+me+through+with+no+problems.+They+have+continued+to+be+on+top+of+all+details.”
Netcetera+delivers+24+hour+service.+There+were+no+problems+in+moving+the+website+to+their+servers.+Even+when+I+forgot+specific+details+the+customer+service+people+were+right+there+to+guide+me+through+with+no+problems.+They+have+continued+to+be+on+top+of+all+details.
★★★★★
Tuesday, December 4, 2012
Next Gen Economics“This product is extremely fast and reliable. With superior quality…”
This product is extremely fast and reliable. With superior quality bandwidth and expert IT personnel, there is no other choice. Even with all of these great features, this product is still cost-effective.
★★★★★
Monday, December 3, 2012
“Great+customer+service!+Whatever+time+of+day+you+need+them,+they+are+helpful+and+ready+to+assist+you.++Have+never+had+any+problems+getting+my+questions+and+concerns+addressed+in+the+most+professional+way+possible.++”
Great+customer+service!+Whatever+time+of+day+you+need+them,+they+are+helpful+and+ready+to+assist+you.++Have+never+had+any+problems+getting+my+questions+and+concerns+addressed+in+the+most+professional+way+possible.++
★★★★★
Monday, December 3, 2012
DHworks“Products are amazing! I have been using this for 3…”
Products are amazing! I have been using this for 3 months now and I will always go with Netcetera products. Fast service!! Excellent quality.
★★★★★
Friday, November 30, 2012
Netcetera“Netcetera+is+a+great+24+hour+a+day+service+with+great+customer+support.+I+am+usually+a+very+picky+consumer+but+so+far+I+have+not+been+disappointed.”
Netcetera+is+a+great+24+hour+a+day+service+with+great+customer+support.+I+am+usually+a+very+picky+consumer+but+so+far+I+have+not+been+disappointed.