I've been using PerfectForms since 2007. As the Effectiveness and Efficiency Facilitator, one of my duties is to seek out products and services that will make our processes more effective and efficient.
I was introduced to PerfectForms after being tasked with improving the process of enrolling Dual Enrollment Students. These students are still in High School and receive College credit as well as High School credit for a given course.
One of the greatest challenges of this use case was its workflow. Parents, Students, High School Counselors, the Dual Enrollment Office, Admissions, the Business Office, and Records all had to be involved in enrolling these students every Fall Semester.
With PerfectForms, we took what was a manually routed, paper based process that left parents wondering if they had submitted everything needed, to a fully automated process that is routed via email, incorporated text messaging and email notifications to keep everyone on the same page, and even provided the Counsellors a way to send a High School transcript attached to a PerfectForms paperless but paper-like form. This form included everything that was on a multi-part carbonless form, and even included electronic signatures.
Since then we here at UT Martin and even throughout the State of Tennessee University System, have used PerfectForms to empower users to improve their own processes and even create complete solutions by using over 900 forms.
PerfectForms to us is a beloved tool that allows the repurposing of time to be spent doing more subjective things, and leaving "the paperwork" in the hands of a perfect process, built by "the boots on the ground" using "perfect forms".