Interfacing

David Jones from AusNet Services (1,001 - 5,000 Employees)

We were looking for a BPM tool that enabled us to manage our:
a. Process portal available to all employees and contractors, together with access for our external partners
b. Process Architecture including linking to the process maps in BPMN 2.0 with validation of our limited user-friendly version of BPMN, linked to the Process Architecture
c. Process documentation, including work instructions and procedures
d. Process Controls embedded in processes and linked to the risks and regulative compliance items
e. Process performance measures, including collecting any raw data from source systems, calculating measures, and then providing dashboards and reports for review
f. Process improvement initiatives with tools to support analysis and identification of processes requiring improvement
We needed the entire platform to provide a browser-based, user-friendly, and available on mobile devices (for our field staff and external partners) as well as desktop.
While it was still early days, Interfacing’s platform provided us with the flexibility to allow us to implement BPMN 2.0 without being too rigid. We also found that we had available additional capabilities, such as master data management and document management, which were also going to be extremely useful to bring new capabilities to the organization and replace legacy capabilities (already flagged for replacement) as our implementation program and rollout proceeded.
We have found the integrated manner of the capabilities of the platform work together and make it easier to complete the documentation of processes.
The platform is also highly configurable and customizable, although you should learn to "walk before you try to run". In other words, starting with the out-of-the-box implementation still provides a very feature rich environment that can be improved even further as your usage matures.
We haven’t even begun to investigate how we can exploit all the, such as process automation, as yet.

Name Withheld from Utilities, 1001-5000 employees

Great product for implementing BPM, with capabilities that go beyond the traditional BPM platform

We narrowed down the choice from 6 to 2, which were Interfacing's Digital Business Transformation Suite and Signavio. While the pricing was relatively close, Interfacing was cheaper and we found them easier to engage and work with during the selection process. We also found the platform offered a broader range of capabilities and was more configurable and customisable than Signavio.

While it was still early days, Interfacing's Digital Business Transformation Suite platform provided us with the flexibility to allow us to implement BPMN 2.0 without being too rigid. We also found that we had available additional capabilities, such as master data management and document management, which were also going to be extremely useful to bring new capabilities to the organization and replace legacy capabilities (already flagged for replacement) as our implementation program and rollout proceeded.

Eric Henriot from SLN

For the Digital Business Transformation Suite:

These features, it's visual, the support service is all good.

I take care of EDM, so I use it every day.

Project Manager from Communications

"We've worked with Interfacing since 2017. We've always been advised and finally we've choosen EPC solution because it matches with 95% of our needs. Before chosing definitivelly the solution, we've perfomed a Proof of Concept with key users and the conclusion was the following : user friendly and easy to handle. We've perfomed a project of existing data migration into EPC tool with interfacing development team. Everything was well managed with a good needs and expectation understanding and strong reactivity. The EPC solution is not fully deployed yet but we are confident. Interfacing Consulting, development and Architecture team has been always available to support us."

CEO from Finance

Improve Business Process Agility And Handshaking Between All Functions

We have past experience with EPC solution for business process developing process maps and business process re-engineerings projects. We were very satisfied with the software, training and support provided by the team.

President from Manufacturing

As a business process management consultant, I have helped companies implement and use the Interfacing EPC in order to manage and improve their business processes. Here are my key findings when using the EPC suite: Business process management: • It facilitated the analysis of the business needs since high level business modeling could be done in a’ clic’, live with the customer. • With the high level process visibility, it was easier to define the scope of the processes to be prioritized for improvement (e.g. business units, HR, Production, Quality, Purchasing, Engineering, Maintenance, Finance, Sales / MKTG, IT, or globally for the company). • Incorporation of best practices for process architecture such as APQC could be done easily. • Designing processes (modeling - mapping) could be done ‘LIVE’ with the people involved and then could be validated later with managers. (more)

Technical Services Technician from Services Industry

Enterprise Solution Implementation Review

The solution was implemented inline with the business needs snd we have had a complete success . The solution helped us optimize our business processes,reduce cost and drive revenue growth.

Transformation Leader from Energy and Utilities

EPC - Cost Effective And It Work !!!

Very practical and focused organization. Excellent customer service, very focused on delivery and very capable. A win-win type organization.

Antoine Ciattoni

Better understanding of organizations

Pros: Tool allows to capture and share all pertinent informations on the organizations in a very easy way. All the main objects can be documented with precision and sustainability within the tool thanks to the libraries. All the support you need is easily accessible in case of emergency or planified need. Very smart and demonstrative tool to improve the common understanding within the company or even with business partners.
Cons: We needed Java versions back in the days that were sometimes complicated to install in the right version on the computers.
Benefits: I was fully satisfied to use the software during a long program for modernisation of institutional organization.
The tool allows me to ask the right questions and make very easy all the deliverables to be produced after the analysis phase of the work.

Verified Reviewer

A worthy investment...

Pros: I believe this was not just a tactical investment for the company but also a strategic acquisition in our desire to create a high performance, agile business environment.
Cons: UI can still be improved. This affects usability and adaption.
Comments (Benefits): It was pivotal in our drive to really implement an organizational tool to develop and monitor key business strategies for our service operations.

Byron De Paz

Intuitive and Simple navigation

Pros: Easy to use, intuitive, friendly front-end, very simple to navigate in, the multilingual support is very accurate and on time, comprehensive modules and features.
Cons: The reporting tool is kind simple, with simple and plane reports, some of them could be improved.

Alain Brault

Outstanding BPM features at affordable price

Pros: Ease-of-use, powerful tool, comprehensive modules & features, simple navigation, multilingual support, KPI and dashboard integration, LEAN analysis, fast cloud application, in depth Risks & Controls, great collaboration features, easy learning.
Cons: The software is really user friendly, and more and more features are getting incorporated, such as the workflow capability.
Comments (Benefits): We've been using it since more than 10 years...and it keeps getting better every year.

Marie-Josee Tremblay

Pros: powerful tool, simple navigation, multilingual support
Cons: Nothing, It's realy simple. Every compagnie must have it.

Katia Deovic

Pros: it follows the best practices its navigation is standardized all business information can be centralized in the software
Cons: To be optimal in the use of EPC, you need to set your business architecture prior to modeling and it takes time. It is not well understood in the majority of organizations.
Comments (Benefits): Will help standardized the business process of a growing business. For to be processes.

Terry Stephens

This software is an enabler for managing the life cycle of our busienss process.Busienss process life cycle has become quiet convenient with this software.

Merita H

We were able to migrate from a functional based document system to a process based integrated information system by implementing EPC. EPC met all of our identified business needs and Interfacing were integral from the design phase through to Go Live.

Verified Reviewer

The ability to integrate objects and information is very good and meets all requirements from a business users perspective whilst being compliant to standards. The search function is comprehensive and intuitive. The ongoing support we receive from Interfacing is always swift, thorough and helpful. Enterprise Process Centre (EPC) has functionality for things that we hadn't considered originally which is enabling us to reevaluate how to mature processes and related information across the company. We were able to migrate from a functional based document system to a process based integrated information system by implementing EPC. EPC met all of our identified business needs and Interfacing were integral from the design phase through to Go Live.

Roehl F

Pros: The following answer is arranged based on significance: 1) Ease of use; 2) Completeness and comprehensiveness of the solution to support BPM practice in any organization or industry; 3) Very good maintenance support; 4) Competitively priced vis-a-vis other BPMS applications
Cons: 1) The latest version of the web view of the system needs improvement; the UI is a bit "bland" at this time.

Mirco T

A game changer

Pros: Technically very mature system, incredibly powerful, good scalability, excellent support.
Cons: If using it to its full extend, the suite is comprehensive and complex, hence requiring a significant training effort.
Comments (Benefits): Interfacing's EPC suite has been a true game changer for our business. We had started off by implementing it as our global process management solution. After the business had realized the massive benefits of EPC's one-stop-shop efficiency, as compared to its existing mingle-mangle of tools, methods, and local legacy solutions, we are now transferring the quality management systems to EPC as well. Just recently, the new EPC-based QMS has supported an ISO9001 re-certification where everybody involved (auditors, quality managers, functional leaders, etc.) has been deeply impressed how this digital business transformation suite has improved the way how we run our business.

Verified Reviewer

Very easy to use, user friendly for all types of employees throughout the company

Verified Reviewer

Interfacing's EPC suite has been a true game changer for our business. We had started off by implementing it as our global process management solution. After the business had realized the massive benefits of EPC's one-stop-shop efficiency, as compared to its existing mingle-mangle of tools, methods, and local legacy solutions, we are now transferring the quality management systems to EPC as well. Just recently, the new EPC-based QMS has supported an ISO9001 re-certification where everybody involved (auditors, quality managers, functional leaders, etc.) has been deeply impressed how this digital business transformation suite has improved the way how we run our business. Technically very mature system, incredibly powerful, good scalability, excellent support.

Marco Pappo from Adfor

Better business understanding across the organization.
So rich in functionalities and still so easy to use

Marco P

Excellent solution

Pros: So rich in functionalities and still so easy to use
Cons: Hard to say, it overcame our expectations
Comments (Benefits): Better business understanding across the organization

Roehl Fontanilla from Veridata Networks Inc.

Pros: The following answer is arranged based on significance:
1) Ease of use;
2) Completeness and comprehensiveness of the solution to support BPM practice in any organization or industry;
3) Very good maintenance support;
4) Competitively priced vis-a-vis other BPMS applications

Cons: 1) The latest version of the web view of the system needs improvement; the UI is a bit "bland" at this time.

Verified Reviewer

I believe this was not just a tactical investment for the company but also a strategic acquisition in our desire to create a high performance, agile business environment.

Allan Bachan from Oliver Wyman

Realizing the optimal use of software assets in the enterprise for e-enabling all business functions has been the key focus using the Digital Business Transformation Suite. This has been an overwhelming success in achieving same. Very intuitive, easy to learn, modern and very flexible across the enterprise. Any and all challenges with the software since I have been using it have been well addressed with version releases and changes.

Allan B

Pros: Very intuitive, easy to learn, modern and very flexible across the enterprise
Cons: N/A - Any and all challenges with the software since I have been using it have been well addressed with version releases and changes
Comments (Benefits): Realizing the optimal use of software assets in the enterprise for e-enabling all business functions has been the key focus using the Digital Business Transformation Suite. This has been an overwhelming success in achieving the same.