Planet Hippo Internet
★★★★★ 4.8 · 199 Reviews
What is Planet Hippo Internet?
At PlanetHippo, we are committed to providing cost-effective, reliable web hosting and domain services tailored to meet your needs. Our mission is to make online presence accessible and affordable for everyone, from individuals and small businesses to larger enterprises. **Our Offerings:** Cheap Website Hosting: Start your online journey with our "One Account" hosting package at just £1.00 per month. This plan provides the essential features you need to get your website up and running quickly and efficiently. **Affordable Domain Names:** Secure your unique online identity with our competitively priced domain names. We offer a wide range of domain options to suit every business and personal need. **VPS Services:** Experience the power and flexibility of our virtual private server (VPS) solutions, the cheapest in the market, designed to deliver superior performance and reliability for your growing business. **Office365 Packages for SMBs:** Enhance your business productivity with our comprehensive Office365 packages, specifically designed for small to medium-sized businesses. **WordPress Website Hosting:** Optimize your WordPress site with our specialized hosting services, ensuring fast load times, robust security, and seamless performance. **Website Subscription Service:** Take advantage of our all-inclusive website subscription service, which covers design, build, and ongoing maintenance, allowing you to focus on your business while we handle your online presence. **Business Solutions:** From bespoke web development to comprehensive business IT solutions, PlanetHippo offers a range of services to support your business's digital transformation. **Why Choose PlanetHippo?** **Affordability:** We provide high-quality services at unbeatable prices, ensuring you get the best value for your investment. **Reliability:** Our hosting solutions are designed to deliver maximum uptime and performance. **Customer Support:** Our dedicated support team is available to assist you with any issues, ensuring a smooth and hassle-free experience. **Comprehensive Services:** Whether you need basic hosting or advanced business solutions, we have the expertise to meet your requirements. Choose PlanetHippo for your web hosting and domain needs and take the first step towards a successful online presence. Visit our website or contact us today to learn more about our services and how we can help your business thrive.
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Planet Hippo Internet Reviews (199)
- ★★★★★186
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★12
Review Summary
Generated using AI from real user reviews
Planet Hippo Internet's customer satisfaction is deeply polarized. Most recent reviews are enthusiastically positive, but a substantial minority report serious problems that drive them away entirely.
Satisfied customers consistently praise responsive support, with many noting replies within minutes or hours and staff willingness to resolve issues beyond standard scope. Users also appreciate competitive pricing relative to what they perceive as good uptime and performance, particularly for WordPress and VPS hosting. Several long-term customers describe years of reliable service with minimal downtime.
Dissatisfied customers cite critical operational failures: frequent server downtime, missing or unavailable backups despite claims otherwise, and poor technical communication when incidents occur. Some report outages lasting hours with no explanation. Others describe frustration with billing practices, including automatic charges without clear notice and difficulty removing payment methods. A few mention that support is chat-only after hours, limiting options for urgent issues. One detailed complaint highlights unresolved technical issues (domain management features marked deprecated) that went unaddressed for months.
The polarization suggests Planet Hippo may excel at support responsiveness but struggle with infrastructure reliability and administrative systems. Prospective customers should directly verify backup policies and test support availability before committing, as experiences appear highly inconsistent.
★★★★★
Monday, April 28, 2014
“Over 5 years I have occasionally contacted the support team.…”
Over 5 years I have occasionally contacted the support team. Each time the response has been quick and efficient and my problems solved. Not more to say, the reliability of the site is excellent.
★★★★★
Monday, April 28, 2014
Craig Matter Ltd“Amazing support and service. I don't know what else to…”
Amazing support and service. I don't know what else to say apart from amazing. Thank you Planet Hippo.
★★★★★
Tuesday, April 8, 2014
Stalk and Sons“Best host I have used. I have used Hawhost up…”
Best host I have used. I have used Hawhost up until now and I must say the service is 100 times better than what I have been use to. I can't stress how happy I now am with my new host. Thank you
★★★★★
Thursday, February 27, 2014
“The ability to find a web host who answer your…”
The ability to find a web host who answer your questions and don't lie is hard to find. I come across planet hippo and lets just say time will tell.
★★★★★
Thursday, February 27, 2014
“The one account is the package I decided to go…”
The one account is the package I decided to go with on the recommendation of someone in a forum. Seems to be fine and good.
★★★★★
Thursday, February 27, 2014
Manns House of Rock“My online music streaming site works perfectly on the VPS…”
My online music streaming site works perfectly on the VPS server I subscribed to. There was a few ups and downs but easily sorted and to be honest I think the issues was caused by me not by them.
★★★★★
Thursday, February 27, 2014
QVC Best Bits“I run a small blog and open forum. I use…”
I run a small blog and open forum. I use to have issues with down time and needed to find a web host that could handle the traffic and scripts that my sites ran in order to function. I was very surprised at the speed of the website and the service I received from the company in question. I'm one happy customer.
★★★★★
Tuesday, February 25, 2014
Smile Uni Club“The service and support from the company is excellent. I…”
The service and support from the company is excellent. I just wish that you would offer shared san hosting. May be you will offer this in time. Apart form this everything is great.
★★★★★
Tuesday, February 25, 2014
Barlow Plumbing and Heating“Excellent web hosting company. The domain names are very good…”
Excellent web hosting company. The domain names are very good in price and the windows hosting is top notch.
★★★★★
Friday, February 21, 2014
MFAMes“Brilliant spot on fantastic comes to mind. Problems what problems…”
Brilliant spot on fantastic comes to mind. Problems what problems this host seems to be what i have been missing for the past few years.