Planet Hippo Internet
★★★★★ 4.8 · 199 Reviews
What is Planet Hippo Internet?
At PlanetHippo, we are committed to providing cost-effective, reliable web hosting and domain services tailored to meet your needs. Our mission is to make online presence accessible and affordable for everyone, from individuals and small businesses to larger enterprises. **Our Offerings:** Cheap Website Hosting: Start your online journey with our "One Account" hosting package at just £1.00 per month. This plan provides the essential features you need to get your website up and running quickly and efficiently. **Affordable Domain Names:** Secure your unique online identity with our competitively priced domain names. We offer a wide range of domain options to suit every business and personal need. **VPS Services:** Experience the power and flexibility of our virtual private server (VPS) solutions, the cheapest in the market, designed to deliver superior performance and reliability for your growing business. **Office365 Packages for SMBs:** Enhance your business productivity with our comprehensive Office365 packages, specifically designed for small to medium-sized businesses. **WordPress Website Hosting:** Optimize your WordPress site with our specialized hosting services, ensuring fast load times, robust security, and seamless performance. **Website Subscription Service:** Take advantage of our all-inclusive website subscription service, which covers design, build, and ongoing maintenance, allowing you to focus on your business while we handle your online presence. **Business Solutions:** From bespoke web development to comprehensive business IT solutions, PlanetHippo offers a range of services to support your business's digital transformation. **Why Choose PlanetHippo?** **Affordability:** We provide high-quality services at unbeatable prices, ensuring you get the best value for your investment. **Reliability:** Our hosting solutions are designed to deliver maximum uptime and performance. **Customer Support:** Our dedicated support team is available to assist you with any issues, ensuring a smooth and hassle-free experience. **Comprehensive Services:** Whether you need basic hosting or advanced business solutions, we have the expertise to meet your requirements. Choose PlanetHippo for your web hosting and domain needs and take the first step towards a successful online presence. Visit our website or contact us today to learn more about our services and how we can help your business thrive.
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Planet Hippo Internet Reviews (199)
- ★★★★★186
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★12
Review Summary
Generated using AI from real user reviews
Planet Hippo Internet's customer satisfaction is deeply polarized. Most recent reviews are enthusiastically positive, but a substantial minority report serious problems that drive them away entirely.
Satisfied customers consistently praise responsive support, with many noting replies within minutes or hours and staff willingness to resolve issues beyond standard scope. Users also appreciate competitive pricing relative to what they perceive as good uptime and performance, particularly for WordPress and VPS hosting. Several long-term customers describe years of reliable service with minimal downtime.
Dissatisfied customers cite critical operational failures: frequent server downtime, missing or unavailable backups despite claims otherwise, and poor technical communication when incidents occur. Some report outages lasting hours with no explanation. Others describe frustration with billing practices, including automatic charges without clear notice and difficulty removing payment methods. A few mention that support is chat-only after hours, limiting options for urgent issues. One detailed complaint highlights unresolved technical issues (domain management features marked deprecated) that went unaddressed for months.
The polarization suggests Planet Hippo may excel at support responsiveness but struggle with infrastructure reliability and administrative systems. Prospective customers should directly verify backup policies and test support availability before committing, as experiences appear highly inconsistent.
★★★★★
Friday, February 21, 2014
TPNS Haulage“Got an email package from this company as we was…”
Got an email package from this company as we was having issues with our old host always putting us on a black list. I was scared that moving to a new company would just leave us wit the same issues, but planet managed to sort the problem and we now have no issues at all with the email. moving hosts was the best thing i ever did.
★★★★★
Thursday, February 20, 2014
“The hippo is good, I'm please very very aspect of…”
The hippo is good, I'm please very very aspect of my hosting and the cost is pretty cool too. You get what your pay for but i would say you get more with these guys.
★★★★★
Thursday, February 20, 2014
Brank Mancs“I'm pleased with everything I get from Planet Hippo. The…”
I'm pleased with everything I get from Planet Hippo. The chat is a great feature when your stuck and need help there and then.
★★★★★
Thursday, February 20, 2014
“Fantastic! Lovely bunch of guys. Well worth every penny. Thanks…”
Fantastic! Lovely bunch of guys. Well worth every penny. Thanks you for your help.
★★★★★
Thursday, February 20, 2014
Congenital Bars“Im happy with most at planet hippo but 24 hour…”
Im happy with most at planet hippo but 24 hour telephone support is a must for me.
★★★★★
Thursday, February 20, 2014
“Its a breath of fresh air dealing with a company…”
Its a breath of fresh air dealing with a company that I feel I can Trust. I don't normally write reviews but I thought I would share my experience with others. You won't go far wrong if you do decide to use this company.
★★★★★
Thursday, February 20, 2014
“Setting up my website was so easy. The site builder…”
Setting up my website was so easy. The site builder is fantastic. I never thought I would be able to get a good looking site as what I got.
★★★★★
Thursday, February 20, 2014
“What can I say. Same old web hosting service but…”
What can I say. Same old web hosting service but with a difference, the difference is they care.
★★★★★
Thursday, February 20, 2014
“Good support. Fast Servers. Just wish chat was a bit…”
Good support. Fast Servers. Just wish chat was a bit faster on the website. At times I have waited a good few minutes before chat is answered. Try putting more people on your web site chat.
★★★★★
Thursday, February 20, 2014
“The service is good the uptime is good. Just another…”
The service is good the uptime is good. Just another web host really just these seem to have slightly better up time.