Planet Hippo Internet
★★★★★ 4.8 · 199 Reviews
What is Planet Hippo Internet?
At PlanetHippo, we are committed to providing cost-effective, reliable web hosting and domain services tailored to meet your needs. Our mission is to make online presence accessible and affordable for everyone, from individuals and small businesses to larger enterprises. **Our Offerings:** Cheap Website Hosting: Start your online journey with our "One Account" hosting package at just £1.00 per month. This plan provides the essential features you need to get your website up and running quickly and efficiently. **Affordable Domain Names:** Secure your unique online identity with our competitively priced domain names. We offer a wide range of domain options to suit every business and personal need. **VPS Services:** Experience the power and flexibility of our virtual private server (VPS) solutions, the cheapest in the market, designed to deliver superior performance and reliability for your growing business. **Office365 Packages for SMBs:** Enhance your business productivity with our comprehensive Office365 packages, specifically designed for small to medium-sized businesses. **WordPress Website Hosting:** Optimize your WordPress site with our specialized hosting services, ensuring fast load times, robust security, and seamless performance. **Website Subscription Service:** Take advantage of our all-inclusive website subscription service, which covers design, build, and ongoing maintenance, allowing you to focus on your business while we handle your online presence. **Business Solutions:** From bespoke web development to comprehensive business IT solutions, PlanetHippo offers a range of services to support your business's digital transformation. **Why Choose PlanetHippo?** **Affordability:** We provide high-quality services at unbeatable prices, ensuring you get the best value for your investment. **Reliability:** Our hosting solutions are designed to deliver maximum uptime and performance. **Customer Support:** Our dedicated support team is available to assist you with any issues, ensuring a smooth and hassle-free experience. **Comprehensive Services:** Whether you need basic hosting or advanced business solutions, we have the expertise to meet your requirements. Choose PlanetHippo for your web hosting and domain needs and take the first step towards a successful online presence. Visit our website or contact us today to learn more about our services and how we can help your business thrive.
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Planet Hippo Internet Reviews (199)
- ★★★★★186
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★12
Review Summary
Generated using AI from real user reviews
Planet Hippo Internet's customer satisfaction is deeply polarized. Most recent reviews are enthusiastically positive, but a substantial minority report serious problems that drive them away entirely.
Satisfied customers consistently praise responsive support, with many noting replies within minutes or hours and staff willingness to resolve issues beyond standard scope. Users also appreciate competitive pricing relative to what they perceive as good uptime and performance, particularly for WordPress and VPS hosting. Several long-term customers describe years of reliable service with minimal downtime.
Dissatisfied customers cite critical operational failures: frequent server downtime, missing or unavailable backups despite claims otherwise, and poor technical communication when incidents occur. Some report outages lasting hours with no explanation. Others describe frustration with billing practices, including automatic charges without clear notice and difficulty removing payment methods. A few mention that support is chat-only after hours, limiting options for urgent issues. One detailed complaint highlights unresolved technical issues (domain management features marked deprecated) that went unaddressed for months.
The polarization suggests Planet Hippo may excel at support responsiveness but struggle with infrastructure reliability and administrative systems. Prospective customers should directly verify backup policies and test support availability before committing, as experiences appear highly inconsistent.
★★★★★
Thursday, May 5, 2016
“Well, what can I say, Stay Away from this company.…”
Well, what can I say, Stay Away from this company. All you people that have been using Planet Hippo are in for a shock if you ever require a backup to be restored.. Why you ask? Cause they dont have any backups. I know, that sounds crazy for a modern hosting company but it's the truth. I recently had a customer website fall due to a programming error and when I approached Planet Hippo for a restore I waited on chat for nearly 2 hours only to be told they couldn't get a backup for this particular website. Wait, it gets better! When I asked for any backup, as I was desperate, they then told me that they don't have or do backups at all! And, that their website states this... This is frightfully poor for a hosting company, especially one that states this on the front page of their resller website. Don't take my word for it, ask for a backup to be restored to put them to the test!.. 2 things will happen, 1. You'll be so bored waiting on the support engineer as their time and respnses are poor for actions they cannot complete (Hoping you'll disconnect first) 2. Then you'll be told they don't have a backup.. Planet Hippo uses remote support engineers which means most of them if not all work from home. Response time is poor and no explanations are given to questions that I asked politely several times.. I'll be moving elsewhere I'm afraid. I really was happy with this firm until I found this out, and of course right when I needed it them the most... A quote from their website: We handle server maintenance, including backups, security, software installations and more, allowing you to concentrate on growing your business. Poor, on their part..
★★★★★
Tuesday, May 3, 2016
“I HAVE USED PLANET HIPPO FOR A WHILE AND THEY…”
I HAVE USED PLANET HIPPO FOR A WHILE AND THEY WERE GREAT TO START WITH BUT IN THE LAST YEAR THEY HAVE BEEN NOTHING BUT HELL, THE WEBSITE WAS ALWAYS DOWN THE SUPPORT WAS SHOCKING WE STOPPED USING THEM 6 MONTHS AGO BUT CONTINUED TO HOST OUR BACK UP SITE WITH THEM WHILE WE MIGRATED 2 MONTHS AGO WE ASKED THEM TO CANCEL OUR ACCOUNT AND THEY NEVER DID SO WE PUT IN ANOTHER CANCELLATION AND THEN THEY CANCELLED THE ACCOUNT AND THEN CHARGED US, STAY CLEAR OF THIS COMPANY AND USE SOMEONE ELSE DONT WASTE TIME OR MONEY IF YOU THINK ANYTHING OF YOUR BUSINESS.
★★★★★
Monday, March 14, 2016
“My website is hosted by Planet Hippo uk. I've hired…”
My website is hosted by Planet Hippo uk. I've hired wrong developer and he crushed my site realy bad. After less than 20 minutes, the engineer A. James from Planet Hippo restored my website. A big thank you A. James and team at Planet Hippo.
★★★★★
Wednesday, September 9, 2015
“Good value for money web hosting. What more can be…”
Good value for money web hosting. What more can be said about something as boring as hosting. These guys have it all.
★★★★★
Wednesday, September 9, 2015
“Good honest web hosting. I have grown to trust this…”
Good honest web hosting. I have grown to trust this company over the past few years and can honestly say I would trust them with the one thing that keeps my family in shoes, my website. Thank you Planet Hippo
★★★★★
Monday, August 24, 2015
“Great service for hosting the local llanymynechfc.co.uk website. I have…”
Great service for hosting the local llanymynechfc.co.uk website. I have never had any problems and the guys are always on hand to help when needed.
★★★★★
Thursday, August 20, 2015
“I am so pleased with the turn around of my…”
I am so pleased with the turn around of my support tickets, less than 5 minutes on average, and the high level of service your representatives provide. Thank you!
★★★★★
Thursday, August 20, 2015
“I have to say - I have never worked with…”
I have to say - I have never worked with a more responsive support team and I appreciate that. I have had some very minor issue with down time for a few minutes here and there - have not nailed down exactly why but other than that there have been no incidents and those were very very minor.
★★★★★
Thursday, August 20, 2015
“We switched to Planet Hippo from another web hosting company.…”
We switched to Planet Hippo from another web hosting company. It's the best move that we made for our website and company. Their customer service is fantastic. Someone always answers the phone and if there are any technical questions or issues to be resolved, including updates, they take care of it immediately and efficiently. I highly recommend Planet Hippo.
★★★★★
Thursday, August 20, 2015
“Bought a hippo hosting package for my blog when i…”
Bought a hippo hosting package for my blog when i travel around Asia. I am very happy with the speed in which my website performs and would have no doubt about buying other products from the Hip.
