Procius
★★★★★ 1.3 · 51 Reviews
What is Procius?
We are one of the largest pre-employment screening agency in the UK. Whether background checks are a standard regulated practice in your sector, or you're looking to protect your stakeholders and brand, we're here to help employers avoid financial and reputational damage caused by hiring the wrong person. We offer a wide range of services that we can tailor to suit your individual needs.
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Procius Reviews (51)
- ★★★★★3
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★47
Review Summary
Generated using AI from real user reviews
Procius delivers an overwhelmingly poor experience that reviewers describe as unfit for purpose. The company faces severe, consistent criticism across nearly all dimensions of service delivery.
Users report chronic delays stretching from months to over a year, with processes that should be straightforward becoming extended ordeals. Staff are repeatedly described as unresponsive and disorganised, with customers unable to reach anyone by phone, emails going unanswered for weeks, and contradictory information delivered by different team members. Many reviewers mention having to chase Procius daily just to get basic work completed. A persistent pattern emerges of repeated requests for documents already submitted, automated emails requesting information days or weeks after it was sent, and no internal communication between staff members.
The impact on users is tangible: people report losing job offers, missing months of wages, incurring significant call costs to follow up, and experiencing extreme stress. Several mention training paid for out of pocket that went to waste due to delayed clearances. One reviewer describes almost suicidal stress levels. A handful of five-star reviews appear in the dataset but read as sarcastic or glitchy (one rates slow, stressful processes as five stars); one genuine positive review praises a single staff member. The criticism is so uniform and severe that multiple reviewers express disbelief the company remains in business, with some indicating they are pursuing legal action or compensation claims.
★★★★★
Tuesday, November 13, 2018
“Hi all I’m currently in the process of seeking financial…”
Hi all I’m currently in the process of seeking financial compensation from procious. This will be for loss of earnings, emaitinal distrss etc. I have submitted a subject access request which means legally they have to release all the information they have, such as recorded phone calls etc. They have a partner company who I will be releasing this information too and under the freedom of information act they will have to release all the companies they have done back ground checks for past and present. I’ve also been in touch with a national tv show who have had one of their producers contact me. I’m taking procious to the cleaners. If anyone would like to share their experiences drop me an email. Matthew.Whitehead1986@gmail.com
★★★★★
Friday, November 2, 2018
“Doing my bloody head in, email after email asking for…”
Doing my bloody head in, email after email asking for what I have already sent. Phone them up they say they will sort it next day the same bloody email and the day after and so it goes on. They are the most incompetent company going. I only put 1 star because I had to otherwise it would of been minus. Sack the lot of them .
★★★★★
Monday, October 15, 2018
“If I could rate this company it would be a…”
If I could rate this company it would be a 0... this company has basically cost me my job where I have had to leave if they had completed their job then it probably would of turned out different. It’s been 4 and half months and till day still nothing’s been done. I’ve never had to deal with a referencing company where I have to be chasing them every single day to do their job. Even after providing them with everything they need.. there’s just no urgency with this company. Iknow sometime u can’t avoid but if you can stay FARRR..
★★★★★
Monday, September 10, 2018
“Procius are completely incapable of understanding and dealing with any…”
Procius are completely incapable of understanding and dealing with any format of information whatsoever!!!!! They treat it as call centre with any chance of anyone asking any new question without ever having any internal conversation to see who as already asked to what??? In a period of over 4 weeks I was receiving emails from 3 different procius workers asking for 3 different documents (all of which had been sent a number of times recorded delivery or scan emails) Procius must owe me around £300 in lost earnings to deal with their ridiculous systems as well as numerous trips to resend information because they had misplaced it.... Not to mention their stupid daily automated email generator asking for documents (Daily) which I had previously sent weeks before... TOTALLY SHOCKING!!!! Procius you claim to be leading the way.... you are a total disgrace and an embarrassment to the MITIE group. Shame shame shame....
★★★★★
Thursday, August 9, 2018
“Completely useless.takes them a month to even begin asking for…”
Completely useless.takes them a month to even begin asking for references and then they just send a solitary email and dont do any chasing.woefully useless.they wont be around long because they are the ultimate chocolate tea pot
★★★★★
Thursday, August 2, 2018
“Literally the worst company I have ever had the misfortune…”
Literally the worst company I have ever had the misfortune of dealing with. Very nearly cost me my job and I know of many other people whose employment they are risking with their complete incompetence. I'd say avoid, but most people have no choice. An awful situation.
★★★★★
Wednesday, July 18, 2018
“Not fit for purpose. It has taken months for a…”
Not fit for purpose. It has taken months for a simple background check to be completed. After waiting half an hour to be put through to their incompetent staff, you're fobbed off by them saying they'll send an email to find out what's wrong. Only to not be contacted until you ring them again to go through the same merry-go-round. It's a shame a 0 star review isn't available.
★★★★★
Thursday, July 5, 2018
“I would give this company ZERO if I could. Literally…”
I would give this company ZERO if I could. Literally THE most unprofessional, lazy, incompetent people. Nothing was ever done when it should’ve been, it got to the point where I had to call every time to make sure something had been done. (It never ever had. It was always “I’ll do that now for you.” When it should’ve been done days/weeks before!). So many people are pushed back because they don’t chase up your references which I think is diabolical... People losing out on money, accommodation and time because procious can’t do their job properly. Disgusting. They couldn’t do my criminal record check despite me having paid for it and they told me to do it myself and they’d refund it within 2 weeks if I sent an email with proof of payment attachment which I did straight away. 3 MONTHS later I still haven’t received it. Awful awful company, I hope it gets shut down and saves other people an oasis of stress.
★★★★★
Monday, July 2, 2018
“Completely not fit for purpose for a company hiring outwith…”
Completely not fit for purpose for a company hiring outwith the UK. I will be based in Europe for a British company but Procius are unable to obtain parts of my reference, or properly advise how I go about doing this (I was told to *try google*) - I’ve been fobbed off, lied too and had emails ignored - I’m out of pocket for obtaining the references they couldn’t as well as the amount of calls I’ve had to make to the UK to try and resolve this. Really taking the shine off of my dream job and I’m trying so hard to keep this seperate from my experience with the company I’ll be working with - but beginning to think it just isn’t worth it.
★★★★★
Wednesday, June 20, 2018
“Very disgraceful company. No communication between staff and everything takes…”
Very disgraceful company. No communication between staff and everything takes forever. Referencing shouldn’t take that long not in This day and age and I just hope I Haven’t lost a month’s wage due to their slackness and incompetence
