Promys

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About Promys

Fifteen years ago, the Promys PSA software was originally developed for a Cisco Gold/Master partner that offered professional services, technology solutions and managed services (before they were even called managed services). That company eventually grew from 2 employees to 150+ employees before being acquired by Softchoice in 2011.

Promys PSA was spun off as an independent software company in 2003 and quickly acquired customers in the IT & managed services, A/V and Physical Security industries, including two of the largest and most recognized technology solution providers in the world.

integrated business automation software solution (PROMYS) because we came to believe that the real cost of using a spreadsheet to run our business, was negatively impacting our overall profitability.

“Completely re-writing our PSA business software in the latest cloud technologies over the last three years was no easy task, but continuing to “put lipstick on the pig” wasn’t going to allow us to take our customers sales, service delivery, order fulfillment, help desk and managed services/support contract capabilities to the next level”.
John Breakey, President and CEO of Unis Lumin, a Cisco Gold Partner and President of Promys

The Promys PSA philosophy is based on three core principles :

Principle #1): Be respectful of our customers & prospects
Promys strives for respectful and candid conversations with our prospective customers to try and genuinely determine if there’s real value in partnering or not. No hard sell, no b.s.. Just a software vendor and a potential customer trying to mutually arrive at an honest “fit/no fit” answer.

Principle #2): Customers want solutions, not just PSA software
Promys takes the time to learn our customers business problems and objectives, make best practice suggestions and then focuses our demonstrations and implementations on how to address those key business issues, NOT on doing generic software demo’s or training and leaving it up to the customer to figure out how that applies to their business.

Principle #3): Deliver outstanding value
Like many of our technology solution provider customers, Promys is not the biggest company in our industry. So we focus on providing the maximum value to our customers. No nickel and diming, no long term contracts, no high pressure sales tactics, fixed fee implementations so you never run out of hours/help. Promys isn’t satisfied until our customers have achieved the business outcomes that caused them to go looking for new PSA business software to begin with.

John Breakey’s favorite saying and the Promys motto is “You’re never going to be perfect, but you can try.”

Promys Key Features

  • CRM & Quoting
  • Help Desk
  • Managed Services/Subscription Automation
  • Project Management
  • Time & Expense tracking
  • Service Contract profitability tracking
  • RMM & Accounting integrations
  • e-mail and calendar integration
  • Customer self service portal
  • Job Cost/Project profitablity tracking

Promys Reviews

4.6

Out of 5 stars
(7 Reviews)

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Promys
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from BridgeTek Solutions LLC

Thursday, April 20, 2017

We are functioning better than ever after the Promys implementation and our team wants to recognize Promys for their efforts in making BridgeTek’s implementation a success. Promys serves as the backbone to our operations and I can’t imagine where we would be without it.

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from RadioWorks Communications Inc

Tuesday, April 11, 2017

To continue to grow we needed better dynamic real-time views into sales opportunities and revenue forecasts, billable staff time and project profitability. We were also spending a lot of time manually coordinating resource schedules and order fulfillment information via e-mail and shared calendars. The Promys PSA software allowed us to address all of those issues in one software solution and set a strong foundation for our continued growth.

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from BIOS

Friday, May 16, 2014

I looked at all the major PSA/Business software solutions before selecting PROMYS. Most were strong at managing the Help Desk, tracking work assignments and Time Sheets, but PROMYS was the only solution that was equally strong in CRM, Quoting, Project Management, Project Costing and tracking customer inventory/assets under support contract, along with the traditional PSA Service Management functionality.

That strength across our different lines of business was really important to us, since the majority of our customers are looking for a one stop shop, an IT solution provider partner who can provide them with Cloud solutions, Managed Services, Project based solutions, as well as break-fix support. PROMYS allows us to service our customers equally well in all of those different areas.

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from LOEM Inc.

Friday, May 16, 2014

Pros: Real-time visibility into:
- Project profitability (mid-project cost against budget)
- Resource utilization
- Resource forecasting

Powerful reporting analytics for:
- Margin (by Manufacturer, Line of Business, by Customer, etc.)
- Labor Analysis
- Revenue, Margin & Labor forecasting

Responsive Customer Service:
- Very good response and resolve times
- Very knowledgeable implementation and support staff

Cons: Multi-language support could be better (2014 version is supposed to address this).

Overall: Having real-time visibility into project profitability, resource utilization and resource forecasting has allowed us to stay on top of current projects, both from a customer satisfaction and project profitability perspective, as well as better plan for future projects.

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from High Point Solutions

Friday, May 16, 2014

Pros: Fantastic margin reporting and analytics across projects, customers and products
Very strong Project Management and Labor Analysis capabilities
Good Help Desk and Service Contract management functionality
Proactive customer support
Very structured implementation approach that drove industry best practices and user adoption

Cons: Integration with Sage X3 is very strong, but took slightly longer than expected
Initially it was hard to get our executive team to look at PROMYS because it's less well known than the big two PSA's.


Overall: In another life I was a power user of one of the more heavily marketed PSA's, so I'm very familiar with that tool¿s capabilities. We did a very deep dive evaluating PROMYS compared to several other solutions. It was clear very early in the evaluation, that for a Cisco Gold partner our size, PROMYS was a far better fit than traditional PSA's. PROMYS is significantly stronger from a forecasting & planning perspective and provides far better visibility into mid-project profitability. Margin and profitability reporting are in a completely different class. PROMYS didn't just "win" our PSA evaluation, for a business our size, the traditional PSA's weren't even options any more.

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from Vodigo

Friday, May 16, 2014

We've been on the PROMYS PSA software for a year now and the customer support has been fantastic. the support team is responsive, knowledgeable and very proactive in ensuring we're getting most out of the software functionality.

PROMYS has seamless integration between their CRM, Opportunity, Quotation and Sales Order, PM and Help Desk modules. This not only virtualy elminates re-keying info, it provides management with excellent real-time visibility into all aspects of the business.

I was very impressed by the PROMYS implementation methodology. The business consultants we worked with were knowledgeable and experienced. They engaged with the key players in my organization to understand our company and tailored the PROMYS configuration to our specific needs.

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from L2K

Friday, May 16, 2014

We selected the Promys PSA software in order to help us make profitable growth decisions by providing real-time visibility into resource and revenue forecasting, mid-project profitability and detailed company margin analytics. The Managed IT Service solutions that we deliver to our clients allow them to focus on their core competencies and leave managing their IT infrastructure to us. But in our own business, our previous business software (Connectwise) was becoming a distraction to running our business. Instead of the business enabler we had hoped for when first implemented, slow system response and support issues were consuming way too much time and attention. We have very aggressive growth plans so we needed to select a system that would not only support our current needs, but one that would handle the increasing complexity of our company as our growth continues. With Promys, we know that no matter how aggressively we grow, we won¿t outgrow our software infrastructure, so now we can go back to focusing on growing and managing our business, as opposed to managing our business software.

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Promys Screenshots

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This page was last updated 18 October 2017 10:34