Promys

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Promys

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About Promys

Promys is one of the best reviewed CRM, Help Desk, Project Management PSA software solutions for IT, MSP, Audio Visual & Physical Security solution providers. Founded in 2003, Promys is easy to use & implement and scales from five to five hundred users.

“Promys PSA software was created as a single solution that could support the growth and complexity of a multi-office, IT, full-service business. We achieved the status of a highly respected integrator by developing industry best practices. Those industry best practices are now embedded in Promys for our customers to apply to their business”. John Breakey, President of Promys

THE PROMYS ADVANTAGE One Integrated System – Are you paying more, perhaps twice, for less functionality by operating multiple CRM, Help Desk, PSA, or inventory solutions? When employees are forced to use multiple workflow solutions it adds complexity and frustration, and the separate software licenses restrict company-wide access and create wasteful questions and delays.

Eliminate Duplication– In a multi-solution environment, customer records are duplicated and quickly go out of sync. For employees, updating one system and not the others is painful. As your customer base grows, this lack of visibility across functions becomes a disaster waiting to happen.

Real-time KPIs– Data analytics is everything today. With a single system that hosts everything in one place, Key Performance Indicators (KPIs) are immediately available and accurate – to the day. Conversely, compiling data from multiple solutions requires more effort and results in less frequent updates and delays collecting and collating data.

Integrated Workflow – Emails, Word, and Excel documents were never intended as workflow tools. They may work when you are starting out but hurt a growing business. Profitable growth is easier when you deal with increased complexity and volume. Automating workflows between employees in your customer journey saves time, produces a better customer experience, and eliminates errors. With Promys you initiate a quote, sales order, inventory, service call, and invoice in one seamless process. We make sure you never miss a step or drop the ball.

When you choose Promys you’ve committed to lift your profitability, increase your cash flow, reduce bank financing, delight your customers, and stand out from competitors.

Promys Product Details

Best reviewed CRM, Help Desk, Project Management PSA business software solutions for IT, MSP, Audio Visual & Physical Security solution providers. Strong CRM & Quoting (publish & approve quotes via the portal), Help Desk includes color coding, escalations, SLA's & support contract profitability tracking, Time & Billing makes it easy for users to enter time and accelerate billing, Job Costing captures accurate project profitability and cycle lessons learned back to quoting, Project Management provides color coding (on-time on-budget) , ganting and milestone billing

Promys Support & Customer Service

No matter how great your CRM, Help Desk, Project Management PSA software is, no one benefits if no one users it. Promys focuses on driving user adoption by documenting your existing business processes, configuring the system for you, and then training your users on the “best practice” approaches that leverage all of the Promys functionality. This ensures that your team gets the most out of your CRM, Help Desk, Project Management PSA software investment, immediately.

Countries Promys Services Available In

United States Canada Australia EU Middle East

Promys Pricing

Starting at $39 per user per month. Annual Contract

Standard License $79/month ** Per user subject to quantity discounts CRM Built-in Quoting Help Desk Managed Services/Support contract profitability tracking Recurring billing/subscriptions Project Management Job Costing Time & Expense tracking Mobile Customer Asset Tracking Procurement e-mail & calendar integration Customer self service portal Mobile

Tech/Engineer License $39/month ** Per user subject to quantity discounts Project & Service call assignments Time Sheets & Expenses e-mail & calendar integration Mobile

Promys Free Trial Information

http://promys.com/promys-company-evolution/request-demo/

Promys Key Features

  • CRM & Quoting
  • Help Desk, Support Contract, SLA
  • PSA
  • Time & Billing
  • Job Costing
  • Recurring, progress & milestone billing
  • Project Management, Ganting
  • Mobile time entry & time sheets
  • Scheduling & Labor Utilization
  • Procurement, Inventory, Customer Assets

Promys Reviews

4.7

Out of 5 stars
(9 Reviews)

Excellent!

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Promys
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from Rycom

Friday, May 11, 2018

Before Promys PSA we had Salesforce.com for CRM & quoting, Remedy for Help Desk and PM’s used MS Project or Excel spreadsheets. The disconnects between those software products meant we were constantly re-keying data and having to pull data from multiple systems to create management reports, which always seemed out of date. It was difficult to get good visibility into Job Costing, Managed Service Contract profitability or cycle lessons learned from one department to another. Promys brought all of those modules and data together in one system, which has made our employees much more efficient and effective. Promys PSA has given our management team great visibility into line of business profitability and profitability leaks.

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from Eclipse Technology Solutions

Thursday, February 15, 2018

Intuitive solution with little training. Solid support from the Promys team with rapid response and resolution of issues as they arise. Very flexible in resolving unique issues as they arise.

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from BridgeTek Solutions LLC

Thursday, April 20, 2017

We are functioning better than ever after the Promys implementation and our team wants to recognize Promys for their efforts in making BridgeTek’s implementation a success. Promys serves as the backbone to our operations and I can’t imagine where we would be without it.

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from RadioWorks Communications Inc

Tuesday, April 11, 2017

To continue to grow we needed better dynamic real-time views into sales opportunities and revenue forecasts, billable staff time and project profitability. We were also spending a lot of time manually coordinating resource schedules and order fulfillment information via e-mail and shared calendars. The Promys PSA software allowed us to address all of those issues in one software solution and set a strong foundation for our continued growth.

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from BIOS

Friday, May 16, 2014

I looked at all the major PSA/Business software solutions before selecting PROMYS. Most were strong at managing the Help Desk, tracking work assignments and Time Sheets, but PROMYS was the only solution that was equally strong in CRM, Quoting, Project Management, Project Costing and tracking customer inventory/assets under support contract, along with the traditional PSA Service Management functionality.

That strength across our different lines of business was really important to us, since the majority of our customers are looking for a one stop shop, an IT solution provider partner who can provide them with Cloud solutions, Managed Services, Project based solutions, as well as break-fix support. PROMYS allows us to service our customers equally well in all of those different areas.

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from LOEM Inc.

Friday, May 16, 2014

Pros: Real-time visibility into:
- Project profitability (mid-project cost against budget)
- Resource utilization
- Resource forecasting

Powerful reporting analytics for:
- Margin (by Manufacturer, Line of Business, by Customer, etc.)
- Labor Analysis
- Revenue, Margin & Labor forecasting

Responsive Customer Service:
- Very good response and resolve times
- Very knowledgeable implementation and support staff

Cons: Multi-language support could be better (2014 version is supposed to address this).

Overall: Having real-time visibility into project profitability, resource utilization and resource forecasting has allowed us to stay on top of current projects, both from a customer satisfaction and project profitability perspective, as well as better plan for future projects.

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from High Point Solutions

Friday, May 16, 2014

Pros: Fantastic margin reporting and analytics across projects, customers and products
Very strong Project Management and Labor Analysis capabilities
Good Help Desk and Service Contract management functionality
Proactive customer support
Very structured implementation approach that drove industry best practices and user adoption

Cons: Integration with Sage X3 is very strong, but took slightly longer than expected
Initially it was hard to get our executive team to look at PROMYS because it's less well known than the big two PSA's.


Overall: In another life I was a power user of one of the more heavily marketed PSA's, so I'm very familiar with that tool¿s capabilities. We did a very deep dive evaluating PROMYS compared to several other solutions. It was clear very early in the evaluation, that for a Cisco Gold partner our size, PROMYS was a far better fit than traditional PSA's. PROMYS is significantly stronger from a forecasting & planning perspective and provides far better visibility into mid-project profitability. Margin and profitability reporting are in a completely different class. PROMYS didn't just "win" our PSA evaluation, for a business our size, the traditional PSA's weren't even options any more.

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from Vodigo

Friday, May 16, 2014

We've been on the PROMYS PSA software for a year now and the customer support has been fantastic. the support team is responsive, knowledgeable and very proactive in ensuring we're getting most out of the software functionality.

PROMYS has seamless integration between their CRM, Opportunity, Quotation and Sales Order, PM and Help Desk modules. This not only virtualy elminates re-keying info, it provides management with excellent real-time visibility into all aspects of the business.

I was very impressed by the PROMYS implementation methodology. The business consultants we worked with were knowledgeable and experienced. They engaged with the key players in my organization to understand our company and tailored the PROMYS configuration to our specific needs.

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from L2K

Friday, May 16, 2014

We selected the Promys PSA software in order to help us make profitable growth decisions by providing real-time visibility into resource and revenue forecasting, mid-project profitability and detailed company margin analytics. The Managed IT Service solutions that we deliver to our clients allow them to focus on their core competencies and leave managing their IT infrastructure to us. But in our own business, our previous business software (Connectwise) was becoming a distraction to running our business. Instead of the business enabler we had hoped for when first implemented, slow system response and support issues were consuming way too much time and attention. We have very aggressive growth plans so we needed to select a system that would not only support our current needs, but one that would handle the increasing complexity of our company as our growth continues. With Promys, we know that no matter how aggressively we grow, we won¿t outgrow our software infrastructure, so now we can go back to focusing on growing and managing our business, as opposed to managing our business software.

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This page was last updated 08 February 2019 13:06