What is Salesforce?
Salesforce is a cloud-based customer relationship management (CRM) platform that provides a range of tools and services to help businesses manage their customer interactions and relationships. At its core, Salesforce enables businesses to store and manage customer data, including contact information, past interactions, and other relevant details. This information can be used to provide personalized customer experiences, streamline sales and marketing efforts, and improve customer retention. In addition to its core CRM features, Salesforce provides a range of tools and services to help businesses manage and automate their sales, marketing, and customer service processes. These tools include email marketing, lead management, social media integration, and analytics and reporting. Salesforce is designed to be a scalable solution, with plans and features to suit the needs of businesses of all sizes, from small startups to large enterprises. The platform is also highly customizable, with a range of integrations and third-party apps available to extend its functionality and tailor it to specific business needs. Overall, Salesforce is a robust and versatile platform that enables businesses to streamline their customer interactions and improve their overall customer experience. With a range of tools and services to suit businesses of all sizes and industries, Salesforce is a leading CRM solution for modern businesses.
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Salesforce Reviews (131)
- ★★★★★67
- ★★★★★36
- ★★★★★13
- ★★★★★9
- ★★★★★6
Review Summary
Generated using AI from real user reviews
Salesforce earns broad praise for scalability, reporting depth, and support quality, though it demands significant upfront configuration effort and carries a steep price tag that frustrates smaller teams.
Users consistently highlight three standout strengths: the reporting and dashboard tools let teams pull custom pipeline views and analysis in minutes rather than hours; permission structures and admin controls scale cleanly from solo operators to mid-market departments without rebuilding from scratch; and customer support often delivers real answers within hours for paying customers, with several reviewers citing same-day responses to urgent issues. The mobile app also impresses users working remotely or on the road—task logging, call notes, and opportunity updates all function smoothly on smaller screens.
The learning curve looms large at entry. Onboarding assumes dedicated admin support; solo operators and small teams frequently report struggling through the first weeks navigating configuration menus, with documentation that contradicts itself and support responses that sometimes default to generic help articles. Once past that initial wall, the platform rewards patience. Integrations work well for first-party connections (Slack, Microsoft, Google Workspace) but require middleware tools or developer effort for legacy systems. The AppExchange offers useful extensions, though separating maintained apps from abandoned ones takes legwork.
Pricing generates consistent frustration. The per-seat model feels built for enterprise headcounts, and teams regularly report wincing at renewal cycles. Several mid-market reviewers acknowledge the cost stings but conclude the capability justifies it; solo operators remain more conflicted, seeing the expense as difficult to defend on a smaller budget.
★★★★★
Monday, February 13, 2023
“My experience with Salesforce has been a mix of positives…”
My experience with Salesforce has been a mix of positives and negatives. While the platform has powerful features and is highly customizable, it can be difficult to learn and navigate. The cost of the platform may also be prohibitive for smaller businesses. Overall, Salesforce is a valuable tool for those who can afford it and are willing to invest time into learning it.
★★★★★
Saturday, February 11, 2023
“Salesforce has been an essential tool for streamlining my business…”
Salesforce has been an essential tool for streamlining my business operations. The platform's versatility and functionality have enabled me to manage customer relationships effectively. The intuitive user interface and wide range of features make it easy to navigate and utilize to its full potential. I highly recommend Salesforce to any organization looking for a comprehensive and user-friendly solution for their CRM needs.
★★★★★
Wednesday, February 8, 2023
“Salesforce is a game-changer for managing customer relationships. It has…”
Salesforce is a game-changer for managing customer relationships. It has helped me increase productivity and streamline my sales processes. Its user-friendly interface and customization options make it a valuable tool for any business looking to improve its customer experience.
★★★★★
Monday, February 6, 2023
“I gave Salesforce a chance, but it was a complete…”
I gave Salesforce a chance, but it was a complete disaster. The UI was a nightmare and I couldn't figure out how to do anything. The software was slow and glitchy, making it a pain to work with. To top it off, the customer support was unhelpful and didn't seem to care about my issues. I regret wasting my time and money on this platform.
★★★★★
Monday, January 30, 2023
“Salesforce has truly transformed my business! The platform is an…”
Salesforce has truly transformed my business! The platform is an all-in-one solution for managing customer relationships and streamlining operations. The features are comprehensive, and the intuitive interface makes it easy to navigate. I love the flexibility of the platform, and how it can be customized to fit my specific needs. Plus, the customer support is outstanding and always there to assist me with any questions or issues. I highly recommend Salesforce to any business looking for a powerful and reliable CRM tool.
★★★★★
Sunday, January 15, 2023
“I'm beyond frustrated with Salesforce. The platform is riddled with…”
I'm beyond frustrated with Salesforce. The platform is riddled with bugs, and the customer support is nonexistent. It's nearly impossible to get anything done efficiently, which is incredibly detrimental to my business operations. Despite paying a premium for this service, I feel like I'm not getting my money's worth. I'm actively seeking out other CRM solutions and wouldn't recommend Salesforce to anyone.
★★★★★
Wednesday, January 11, 2023
“I'm not entirely sure how I feel about Salesforce. While…”
I'm not entirely sure how I feel about Salesforce. While it offers a wide range of features, the platform can be overwhelming to navigate. Additionally, the pricing structure is quite steep, which makes it challenging for smaller businesses to justify the investment. However, I appreciate the ability to customize the platform to meet my specific needs, and I'm hoping to explore more of what Salesforce has to offer.
★★★★★
Tuesday, January 3, 2023
“I tried using Salesforce but found it to be a…”
I tried using Salesforce but found it to be a total waste of time. The interface was confusing and difficult to navigate. The features were clunky and not user-friendly. It didn't seem to provide any real value to my business, and the price was outrageous. I ended up canceling my subscription after just a few weeks and wouldn't recommend it to anyone.
★★★★★
Sunday, January 1, 2023
“I have used Salesforce for a while now, and my…”
I have used Salesforce for a while now, and my experience has been mixed. While the platform has some impressive capabilities that have helped me manage my customer relationships and sales processes, it can be overwhelming to use at times. Additionally, the cost can be quite high, especially for smaller businesses. Overall, Salesforce is a powerful tool, but it may not be the right fit for everyone.
★★★★★
Tuesday, May 17, 2022
“Salesforce is undoubtedly a very powerful platform. I don't believe…”
Salesforce is undoubtedly a very powerful platform. I don't believe there's ever been something I needed to do in terms of custom flexibility, reporting, or operations that I hadn't been able to setup. Also, very happy with the available integration options. For the size of the company and available resources one would expect they'd have figured out a more user-friendly interface. This cross-mix between Classic and Lightning is just making things worse, either roll it out or don't roll it out is my personal take, but I do understand that with great power comes added complexity that I certainly don't fully understand. Just hoping we'll soon be able to just standardize the experience. Also, the authenticator through the app is very cumbersome to use and fails frequently. For starter businesses, there might be more cost-effective salesforce alternatives but overall Salesforce is a good enterprise option, with a lot of powerful capabilities
