What is Sibername?
Sibername.com Internet and Software Technologies Incorporated is an all Canadian company located in Ottawa, Ontario. Since 2000 We have been providing Domain Name Registration and Web Site Hosting services to a wide range of companies.
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Sibername Reviews (111)
- ★★★★★94
- ★★★★★7
- ★★★★★0
- ★★★★★5
- ★★★★★5
Review Summary
Generated using AI from real user reviews
Sibername delivers strong customer support that keeps most long-term users loyal, though billing practices and service consistency remain real pain points for others.
The overwhelming majority of recent reviews praise fast, helpful support and personal service. Customers repeatedly mention response times under an hour, staff going above and beyond to solve problems even outside the contracted scope, and genuine willingness to help. Many have stayed 10+ years, citing reliability and professional handling of complex technical requests. A few users also note competitive pricing and a straightforward, no-frills website.
However, negative reviews reveal serious issues. Some customers report service degradation over time, with multiple server outages, email failures, and slow domain transfers (11 days in one case). Others flagged billing problems: unexpected charges, double invoicing, payment processing fees, and domain auto-renewal with little warning. One reviewer described an exchange with the owner as threatening when disputing an overcharge. A few also mentioned difficulty with transfers away from Sibername, including alleged blocking of admin emails—practices they claim violate ICANN rules. The Weebly integration drew criticism for poor support.
The split is stark: loyal customers experiencing reliable support versus former customers scarred by downtime, billing errors, and obstruction. The size of the gap suggests service quality may depend heavily on account type, tenure, or support staff assigned.
★★★★★
Tuesday, April 3, 2018
“On the positive quick to respond. On the negative always…”
On the positive quick to respond. On the negative always takes minimum 5 emails to get to the bottom of the issue. First are usually fluff/bs. I have been with them for a decade with a reseller account. Never taken seriously. They'd move the DNS if server down forget to move all domains back. I'd have to tell them the server is down 1/2 the time and as stated earlier Bullshit response. I have been 2 weeks now getting all my domains moved somewhere else and on April 15 Happy Days are here again! GONE SEE YA! Also did I mention that my new host account is 1/2 the price
★★★★★
Wednesday, March 28, 2018
“I am continually impressed with the level of service provided…”
I am continually impressed with the level of service provided by Sibername. We have hosted multiple domains with them for well over 10 years and they have been right there with us as our business has grown. Without a question they are great!
★★★★★
Wednesday, September 27, 2017
“I cannot recommend Sibername enough. I have multiple websites and…”
I cannot recommend Sibername enough. I have multiple websites and had another host for years. After so many problems, I migrated over to Sibername and haven't looked back. The migration was seamless and their customer service is ridiculously awesome. Never have I felt so comfortable with a host knowing that they are always there for me if I need any help.
★★★★★
Wednesday, September 20, 2017
“I have had my website hosted by Sibername since 2010.…”
I have had my website hosted by Sibername since 2010. Sibername has excellent tech support and goes above and beyond to ensure customer satisfaction. They have consistently given a prompt response and quickly resolved any of my questions.
★★★★★
Wednesday, June 7, 2017
“Sibername offers THE BEST customer service. I rarely write reviews…”
Sibername offers THE BEST customer service. I rarely write reviews but i HAD to write one because my experience with Sibername has been AWESOME!!! When my team was setting up our new website and email, I called and emailed their support and tech team non-stop for days (seriously! Over 10 times in a couple of days). The team (Dustin, specifically) was very patient with me and generous with his time. He answered all of my questions in such a timely manner. I have the utmost confidence in Sibername and am so grateful they take their customer service so seriously. A less than 1-hr response time is the best in industry. What a treat to work with such a professional company. THANK Y OU SIBERNAME! :-)
★★★★★
Friday, May 12, 2017
“What a pleasure it is for me to write a…”
What a pleasure it is for me to write a review for Sibername! I've been using their services for the last 13 years, and I've always been impressed by their dedication to just take care of whatever I need without any hassle. What impressed me the most is the number of times I would register a new domain name with them, and I would try to configure the Advanced DNS myself. Normally, they charge a small yearly fee to handle all these requests for their clients, but several times over the years, when I had trouble doing it by myself, I would ask for their help and they would simply fix my mistake right away without charging me anything. I've never met these people in person, which is obviously the case with most online businesses we deal with, but there seems to be a culture of respect and kindness among the staff of that company. I've never stayed this long with any e-commerce company before. but they sure have earned my loyalty. I've also always enjoyed the simplicity of their website, how everything just works, without a lot of hype, without flamboyant graphics trying to impress you. Everything just works, period. I don't like hype myself. Just plain old reliability. That's what I'm about, and that's what I appreciate most about Sibername. One day, when one of my projects does really well and I need a company that I can count on to help me deliver a reliable service to my clients, these are the people I'll be calling. I rarely write reviews. When I do, it's a good one, and it's well deserved. I get nothing in return for writing this, nothing at all. I just believe that when people put a lot of heart into what they do, and others can benefit from it, they should have the publicity. It's that simple.
★★★★★
Thursday, December 22, 2016
“Now over a dozen years of being totally satisfied with…”
Now over a dozen years of being totally satisfied with the service provided by Sibername! ~ G. M. MacLean, Mississauga, ON
★★★★★
Tuesday, December 13, 2016
“Have been using Sibername since 2006. Very happy with the…”
Have been using Sibername since 2006. Very happy with the product, service and pricing.
★★★★★
Friday, November 18, 2016
“Perfect in every way !! Thanks to all of you…”
Perfect in every way !! Thanks to all of you from Sibername :-)
★★★★★
Wednesday, November 16, 2016
“I've been buying domain names for a while, for myself…”
I've been buying domain names for a while, for myself and for clients. Sibername is top notch! You just can't get the same level of personalized service anywhere else.
