What is Sibername?
Sibername.com Internet and Software Technologies Incorporated is an all Canadian company located in Ottawa, Ontario. Since 2000 We have been providing Domain Name Registration and Web Site Hosting services to a wide range of companies.
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Sibername Reviews (111)
- ★★★★★94
- ★★★★★7
- ★★★★★0
- ★★★★★5
- ★★★★★5
Review Summary
Generated using AI from real user reviews
Sibername delivers strong customer support that keeps most long-term users loyal, though billing practices and service consistency remain real pain points for others.
The overwhelming majority of recent reviews praise fast, helpful support and personal service. Customers repeatedly mention response times under an hour, staff going above and beyond to solve problems even outside the contracted scope, and genuine willingness to help. Many have stayed 10+ years, citing reliability and professional handling of complex technical requests. A few users also note competitive pricing and a straightforward, no-frills website.
However, negative reviews reveal serious issues. Some customers report service degradation over time, with multiple server outages, email failures, and slow domain transfers (11 days in one case). Others flagged billing problems: unexpected charges, double invoicing, payment processing fees, and domain auto-renewal with little warning. One reviewer described an exchange with the owner as threatening when disputing an overcharge. A few also mentioned difficulty with transfers away from Sibername, including alleged blocking of admin emails—practices they claim violate ICANN rules. The Weebly integration drew criticism for poor support.
The split is stark: loyal customers experiencing reliable support versus former customers scarred by downtime, billing errors, and obstruction. The size of the gap suggests service quality may depend heavily on account type, tenure, or support staff assigned.
★★★★★
Thursday, April 21, 2016
“I can't say enough about the high level of professionalism,…”
I can't say enough about the high level of professionalism, efficiency and support I've received from Sibername. Transferring my account from another well-known service provider, based on an e-commerce professor's suggestion, was one of the best moves I've made. Their responses to my inquiries are beyond fast, they're high-speed, and they've provided solutions immediately, to challenges we're facing from development on our end; not theirs. I recommend Sibername to any friends, peers and colleagues who are in need of hosting support and services. You can't go wrong having Sibername on your side.
★★★★★
Thursday, March 10, 2016
“We have been with Sibername for going on two decades…”
We have been with Sibername for going on two decades and have always been impressed with their client care as well as the reliability of their servers. We recently had an issue with the renewal of one our domains, but their operations manager was quick to rectify the situation and more than made up for the error. They truly demonstrated their appreciation for our long-term business, and left us feeling, once again, that we are in very good hands.
★★★★★
Friday, March 4, 2016
“I have been a Sibername customer and agent for many…”
I have been a Sibername customer and agent for many years, and have always found the service and support to be quick and efficient. I am a true fan.
★★★★★
Wednesday, February 17, 2016
“Small billing issue today, contacted customer support and was provided…”
Small billing issue today, contacted customer support and was provided the steps to take in a prompt fashion. The issue was resolved within two hours. Can't ask for better then that!
★★★★★
Thursday, January 28, 2016
“My experience today with Ren was fantastic. It took less…”
My experience today with Ren was fantastic. It took less than 2 hours to respond to and then completely resolve the issue I contacted Sibername for. Thanks again! Maria
★★★★★
Friday, January 22, 2016
“Prompt and effective service. These people actually seem to want…”
Prompt and effective service. These people actually seem to want to help. They really help, even if it takes all day to fix everything. I send many emails and for them is like creating multiple tickets. They respond promptly and get the job done. Even if they are anoyed by many emails with lots of different questions. They are consistently helpful, above and beyond the call of duty, frankly alexly seriusly for real :) Have a great day!
★★★★★
Monday, January 4, 2016
“Using sibername is the best choice I could have made…”
Using sibername is the best choice I could have made for maintaining my websites. The customer service is top quality and very fast! I love these guys.
★★★★★
Tuesday, December 29, 2015
“Prompt and effective service. These people actually seem to want…”
Prompt and effective service. These people actually seem to want to help. They respond promptly and get the job done. Moved from just domain name hosting to web hosting a few months back, and consistently helpful, above and beyond the call of duty, frankly.
★★★★★
Tuesday, December 15, 2015
“Been with Sibername since the beginning. They provide insane support…”
Been with Sibername since the beginning. They provide insane support and know their game. Like an inside IT dept for us extreme entrepreneurs, cheers, gents, and thank you, Peter
★★★★★
Wednesday, December 9, 2015
“I've always had excellent service from this company. I've been…”
I've always had excellent service from this company. I've been using them for about 12 years.
