What is Smith.ai?
Founded by a team from Google, Apple, and Intuit, Smith.ai is known for superior live chat and virtual receptionist services. Our North America-based, friendly, and professional agents handle calls, chats, texts, and Facebook messages, book appointments, pre-qualify leads, complete new customer intake forms, answer common questions, accept payments, make outbound calls to web-form fills, and much more. You get the experience of an in-house receptionist, at a fraction of the cost. Our clients say hiring Smith.ai has been their "best business decision" and live chat clients report "30% more leads" thanks to our help with 24/7 lead engagement. Since 2015, we've answered millions of chats and calls for law firms, home service contractors, IT consultants, marketing agencies, SaaS companies, financial advisors, real estate agents, and many more business types in small- to medium-sized operations. For many clients, we serve as their sole receptionist solution, handling all calls and chats; for others, we simply handle overflow or after-hours communications. Our goal is to make your business more efficient, profitable, and productive. We save you time and money, keep your existing clients happy, and help you grow your business with qualified leads. Our offerings include: - 24/7 handling of phone calls, web chats, Facebook messages, and SMS - Bilingual services (English & Spanish) - Options to handle all calls, after-hours, or overflow (i.e., we ring you first) - Free spam and sales call blocking - Lead qualification and intake form completion - Appointment scheduling - Payment collection - Text and email follow-up after calls - Conflict checks (for law firms) - Google Analytics & Tag Manager integration - Client dashboard with activity details - Call Intelligence and analytics - Outbound calls and outreach campaigns - Partner portal: Marketing agencies can access clients' conversation data for improved campaign performance (optional) Every plan includes one free CRM or Zapier integration (like Salesforce, HubSpot, Clio, and many more). We offer a 14-day money-back guarantee to try us risk-free. Plans are month-to-month and there's no set-up or cancellation fee. If you need help forwarding your calls, installing our chat software, or prefer that we work with your marketing agency or IT solution provider, we are happy to do so, at no extra cost to you. Whether you're in a small business or large enterprise, we work with every type of business in all industries. Let us explore with you how we can align with your growth goals and budget by scheduling a free 30-minute consultation at https://calendly.com/smith-ai-intro/general.
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Smith.ai Reviews (26)
- ★★★★★26
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Smith.ai earns nearly universal praise for live chat and receptionist services that capture leads and free up owner time. All 26 reviews are five-star ratings with only minor complaints.
Users consistently credit Smith.ai with converting more leads, especially through after-hours chat that captures inquiries when staff isn't available. The receptionists themselves are singled out as professional, responsive, and genuinely integrated into business operations rather than just taking messages. Multiple users note they switched from competitors and saw immediate improvement—one reported zero bookings in three months with a previous service versus actual appointments booked with Smith.ai. Setup is straightforward and customer support responds within 24 hours or less.
The only recurring friction point is the chat widget's mobile footprint; a few users mention it blocks website content. One reviewer also noted receptionists occasionally miss specific instructions, and another flagged that the free chatbot tier is less effective than staffed options. These concerns are isolated and rarely frame the overall experience negatively.
Pricing is repeatedly called affordable or reasonable relative to value. Law firms, solo practitioners, and service businesses report measurable ROI within weeks, primarily through lead capture and faster prospect response times.
★★★★★
Tuesday, December 29, 2020
“The team at Smith.ai have been so supportive. They have…”
The team at Smith.ai have been so supportive. They have created my chatbot and playbooks. I now have the ability to answer prospects chats with a live operator in seconds...not hours. I don't understand why so many companies treat their clients and prospects so poorly by not communicating in hours or days. EVERY company should be using Smith.ai. Consumers expect answers quickly...not tomorrow.
★★★★★
Friday, December 25, 2020
“smith.ai is a great partner for us; helping to convert…”
smith.ai is a great partner for us; helping to convert inbound web leads to warm prospects while saving us tremendous time and effort.
★★★★★
Thursday, November 19, 2020
“What do you like about Smith.ai Chat? The software saves…”
What do you like about Smith.ai Chat? The software saves me time by gathering the pertinent information from prospective clients, but more importantly, it provides users with an immediate response when they are contemplating whether they would like to enlist our services. What do you dislike about Smith.ai Chat? While you can close the chat message box, I wish you could completely close the chat widget because it blocks part of the screen at all times and can make it difficult to read website content. What have you been using it for and what problems did Smith.ai Chat solve? We have been using the chat feature to engage website visitors and generate more leads. I never have to worry that a chat user is ignored or that a business opportunity slips through the cracks.
★★★★★
Tuesday, November 3, 2020
“What do you like about Smith.ai Chat? It's easy to…”
What do you like about Smith.ai Chat? It's easy to use and set up. The customer service is very responsive (always get answer within 1 bus. day). Clients love interacting with the professional staff at Smith.AI. What do you dislike about Smith.ai Chat? Nothing really to dislike. It's a responsive company with great features for the price. What have you been using it for and what problems did Smith.ai Chat solve? We've been using Smith.AI for about 8 months. We changed from another answering service right around the time Covid-19 shutdowns begin and I wish we had changed even earlier. They answer 24/7 (added hours during Covid) and are always available for clients to call.
★★★★★
Friday, October 30, 2020
“What do you like about Smith.ai Chat? They truly help…”
What do you like about Smith.ai Chat? They truly help us by acquiring all information from perspective clients in order for us to complete the initial intake process. What do you dislike about Smith.ai Chat? I have nothing to dislike about Smith Ai. They are truly professionals. We have nothing but good things to say about them. What have you been using it for and what problems did Smith.ai Chat solve? We use it for perspective client purposes, legal services.
★★★★★
Tuesday, October 6, 2020
“Smith.ai helped me reclaim my time. Instead of being bogged…”
Smith.ai helped me reclaim my time. Instead of being bogged down with phone calls, I am able to work on my business and build it at the same time. I don't know of any other receptionist or web chat that can deliver like Smith.ai has done for my business.
★★★★★
Thursday, September 10, 2020
“Web Chat Service Drives New Leads to Law Firm We…”
Web Chat Service Drives New Leads to Law Firm We were searching for a new means to help drive leads for a family law firm. Website chat provided website visitor a way to ask their questions BEFORE they decided to engage with the company. Smith.AI chat has demonstrated a way to engage prospective clients during the time they choose and help them see we are interested in helping their situation even before we meet with them.
★★★★★
Thursday, September 10, 2020
“Smith.AI is a terrific service for web chat. It has…”
Smith.AI is a terrific service for web chat. It has helped drive new leads, engage with prospective clients, and save on phone calls that can answer frequent questions about our business - even better it is available 24/7/365!
★★★★★
Friday, February 14, 2020
“Pros: As a business owner, we wear so many hats.…”
Pros: As a business owner, we wear so many hats. Smith. ai allows me to be in 2 places at once and ensure my calls are always answered and inquiries always receive a response. My business runs so smoothly because of them! Cons: I have zero complaints! Their customer service is amazing and they've always addressed any needs I have.
★★★★★
Wednesday, January 22, 2020
“Simply The Best In the past I have used several…”
Simply The Best In the past I have used several different "answering services". Smith.AI is not an answering service, they actually become part of your team. Unlike answering services who just answer the phone and take a message, Smith.AI actually learn about your business and becomes a trusted team member. Since signing up, they have allowed me to streamline my business processes and make more money. I am able to work anywhere in the world and know that the phones are being answered, questions are being answered and I'm being notified of any and all calls, chats, etc. They have an excellent team of dedicated individuals. I only wish I had found Smith.AI sooner .
