What is Summit (formerly Summit Hosting)?
Founded by a team tired of bad IT experiences, Summit (formerly Summit Hosting) offers award-winning colocation, cloud, and app hosting services in secure data centers worldwide. Our clients, ranging from SMBs to industry giants like ABN AMRO, SAP and Cars.com, trust us because we provide 24/7/365 support by friendly engineers. When your IT infrastructure needs attention, we're there. Visit summithq.com to see why some of the world's leading companies choose Summit.
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Summit (formerly Summit Hosting) Reviews (170)
- ★★★★★139
- ★★★★★14
- ★★★★★0
- ★★★★★1
- ★★★★★16
Review Summary
Generated using AI from real user reviews
Summit Hosting delivers fast, responsive support that dominates user feedback, though a small number of customers report severe service failures. The overwhelming majority praise quick response times—often within minutes or hours—and consistently professional, knowledgeable staff who resolve issues efficiently. Users particularly value that they reach real people rather than automated systems, and many note personal relationships with named technicians. For accounting software hosting (QuickBooks, Sage), administrators appreciate having direct access to manage environments rather than waiting for support tickets. Several customers have been loyal for years, citing reliability and reliability paired with helpful onboarding and migration assistance.
However, a handful of recent reviews describe drastically different experiences: extended outages lasting weeks with no response to calls or emails, missed promised response times (the "20 minute resolution" guarantee appears in complaints as a broken commitment), and poor communication where details get lost. One customer reported being charged without service delivery, and another struggled to reach anyone by phone. These contrasting accounts suggest either inconsistent service quality, possible account-level issues, or changes in support capacity.
For most users, support responsiveness appears exceptional relative to industry norms, and the platform itself is described as straightforward. Prospective buyers should confirm current support protocols and response time guarantees before committing, given the divergence in recent experiences.
★★★★★
Wednesday, November 3, 2021
“QB is easy to use, user-friendly and they have an…”
QB is easy to use, user-friendly and they have an amazing customer service.
★★★★★
Tuesday, November 2, 2021
“Problem solved with updating within 20 min. Great Support.”
Problem solved with updating within 20 min. Great Support.
★★★★★
Monday, November 1, 2021
“Support was needed right away. I received a fast response…”
Support was needed right away. I received a fast response and my problem was resolved.
★★★★★
Friday, October 29, 2021
★★★★★
Friday, October 29, 2021
“The support team at Summit Hosting is always reliable, and…”
The support team at Summit Hosting is always reliable, and quick to respond with a resolution. We are super happy with this group.
★★★★★
Friday, October 29, 2021
“Even after going to a no-call service for technical support,…”
Even after going to a no-call service for technical support, Summit Hosting has provided excellent care and service with just an email to the support team. We have used them for many years now, and we are thoroughly satisfied with their service and would recommend them to everyone.
★★★★★
Friday, October 29, 2021
“I am very pleased with the customer service provided by…”
I am very pleased with the customer service provided by this company. The response time and communications are excellent. I would recommend this company to anyone wanting professional care and ease of use.
★★★★★
Friday, October 29, 2021
“Service was fast and efficient. They kept me advised of…”
Service was fast and efficient. They kept me advised of status every step of the way. Would highly recommend their service.
★★★★★
Friday, October 29, 2021
“Very prompt with a solution to your problem and explaining…”
Very prompt with a solution to your problem and explaining in simple terms what the problem was
★★★★★
Thursday, October 28, 2021
