The Real PBX

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The Real PBX

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About The Real PBX

The Real PBX is a leading provider of unified cloud communication services to consumers and businesses. Our Hosted PBX, VoIP and SIP services and solutions are highly cost effective and consumer oriented. We provide different unified communication services including -

1. Hosted PBX (IP PBX, Virtual PBX, Cloud PBX)
2. VoIP Telephony (Business Phones, Virtual Office, Home Phones and IP Phone System)
3. Call Center Solutions ( Predictive Dialer, Inbound, Outbound, and Blended Call Center)
4. Toll Free Numbers
5. SIP Trunking

Headquartered in the United States, we deliver affordable, scalable and flexible services across the globe. You can write us at [email protected] or call us at these toll-free numbers:
+1-888-892-9646 (USA)
+44-800-048-8104 (UK )
+61-286-078-789 (AUS)

The Real PBX Key Features

  • 10 Days Free Trial
  • Free Softphone
  • 24x7 Customer and Technical Support
  • Cost Effective
  • Secured Communication
  • Scalable and Mobile Solutions

The Real PBX Reviews

4.3

Out of 5 stars
(101 Reviews)

Excellent!

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from VD Group

Friday, November 16, 2018

Hosted 6c Dialer has been an important tool for our outbound process, It was easy to use and has been quite economical in terms of payment I used to make earlier.

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from BDC Tech Support

Friday, August 31, 2018

The Services provided by TheRealPBX are excellent , I have moved my business from trackdrive to them because of there excellent portal and support that they provide.5 Star for them

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from VJ enterprise

Monday, July 23, 2018

Excellent services, I like their CC panel and has been helping me in generating my business, Easy to use it is

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Wednesday, May 16, 2018

Really happy with PBX Support Technical and Billing. Specially with Mr. Shashank in Billing Department. Though I have very complex plan with unique requirements. But He guide me patiently... Thanks

0 of 1 people found this review helpful.

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from Call 2 Action

Wednesday, April 18, 2018

I will never recommend any industries about the realpbx services. they are suspending the account for no reason and forwarded the calls some other companies. fake services. if you guys want to do secure mode of business then find out other way for voip mints. don't take any services with theReal PBX

0 of 2 people found this review helpful.

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from Peritus Infotech Private Limited

Monday, April 16, 2018

These guys are fraud you raise the issue and they will never respond you back


Its been more that 7 days but I have not recvd any reply from you guys. R u guys sleeping or don’t know the meaning of customer services. Firstly giving fake commitments and once you recv the payment you guys become deaf n dumb.

I need the reply as the plan has not been changed. If by tomorrow I don’t recvd the reply and plan doesn’t gets changed will apply for charge back with all documents email stating wrong commitments and promised not fulfilled.

Also find below the chat that I had before making the payment:

[16:59:10] Sushant Niroula: Hello, Thank you for contacting us. How may I assist you today?
[16:59:19] Sushant Niroula: Hello Rahul.
[16:59:20] Sushant Niroula: How may I help you today?
[17:00:08] Rahul: Hi I had a word with one specialist
[17:00:09] Rahul: Dear Client, Greetings from The Real PBX! This is with regards to your concern regarding the up-gradation of your current plan to 3100 minutes plan. Your new monthly subscription after the up-gradation would be:- 1 Unlimited extension @34/month (3100 minutes) 2 Toll free Number @ 20/month Total cost = $76.22 (3% processing fees included) Please revert with an confirmation if you wish to make the following changes in your account. Thanks and Regards Nihal Singh Billing Department The Real PBX Limited www.therealpbx.com / 1-844-446-5444
[17:00:16] Rahul: he sent me the email
[17:00:28] Rahul: but when I am trying to make the payment
[17:00:34] Sushant Niroula: Okay. May I know the concern regarding the same.
[17:00:34] Rahul: it shows 89
[17:00:47] Sushant Niroula: Kindly allow me a moment to check on the same,
[17:00:55] Rahul: ok
[17:01:44] Sushant Niroula: It is for the account Peritus Infotech Private Limited right?
[17:01:53] Rahul: yes
[17:02:50] Sushant Niroula: The billing shared will be the final one after the account will be upgraded.
[17:03:11] Sushant Niroula: After the upgrade there would be some adjustments required in the subscriptions.
[17:03:18] Rahul: so what is the amount i need to pay
[17:03:53] Sushant Niroula: It is $76.22/month if you want to upgrade.
[17:04:09] Rahul: ok
[17:04:22] Rahul: so should i go ahead and make the payment
[17:04:26] Rahul: 76.22
[17:04:29] Sushant Niroula: Sure.
[17:04:59] Sushant Niroula: You can make the payments of $90 now and the billing would be adjusted accordingly.
[17:05:07] Rahul: Payment process was successfully completed. Paid with 5546xxxxxxxx2430 Date 04-07-2018 11:34:44 Transaction Number ch_1CEFJhFgiHD7jkfay8timR6R Status Completed Amount 76.22 USD Balance -13.32 USD
[17:05:49] Sushant Niroula: Kindly make the payments of $14 as well.
[17:06:06] Sushant Niroula: It will be adjusted after the upgrade and will reflect in your account.
[17:06:15] Rahul: Nihal sent me the invoice of 76.22
[17:06:47] Sushant Niroula: Yes I do get that but for the account to be running, there should not be any due amount.
[17:06:47] Rahul: after how much time it will reflect in the account
[17:07:08] Rahul: the additional amount ie 14
[17:07:28] Sushant Niroula: So I suggest you make payments of $14 as of now and then revert on the same email to Nihal stating that you want to upgrade and have made the payments $14 additional as well.

2 of 4 people found this review helpful.

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from Peritus Infotech Private Limited

Monday, April 9, 2018

worst voip service provider they always fool the customers by making false commitment. One of there agent dropped me n email that you can make the payment and ur plan will get upgraded. H e didnt mentioned any time frame and after 10 days when i made the payment they said it was valid only for 15 march as he sent the email on 15 march. Disgusting services provider

3 of 7 people found this review helpful.

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from Xchange Payments

Tuesday, April 3, 2018

This company lies and they steal your money

You'll lose more money in payroll while you wait for them to fix the issues

3 of 6 people found this review helpful.

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from AMT enterprise

Thursday, March 29, 2018

They are offering the best feature of Marketplace as well as call forwarding using any existing number available with the client.There Toll Free forwarding CC panel is the best .

2 of 3 people found this review helpful.

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Friday, March 16, 2018

The worst service and of-course the Representative as well. I have so many issues with them and never got resolve any of them.

3 of 8 people found this review helpful.

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from DHS Enterprises

Wednesday, March 7, 2018

The agent was helpful. Vikalpa helped me to get the tfn.

1 of 4 people found this review helpful.

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from Geekstech

Wednesday, March 7, 2018

Vikalpa Dhakal helped me out alot while getting the extension and all the work done..and ashish also gave me areasonable price for 6 extensions and for 1 tollfree number,,

2 of 6 people found this review helpful.

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from ATS

Tuesday, March 6, 2018

good and secure service customer service is very helpfull

3 of 7 people found this review helpful.

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from HSSServices

Monday, March 5, 2018

Appreciated cutomer service with good client satisfaction. u guys are good. cheers.

2 of 7 people found this review helpful.

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from stallion

Monday, March 5, 2018

i like the services its aussam i am giving 5 star rating..

5 of 8 people found this review helpful.

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from Yash Info Ltd

Monday, March 5, 2018

all pbx team is so supported...i m so impressed for this..realy ,,i like this..

2 of 5 people found this review helpful.

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from sea

Thursday, March 1, 2018

Thanks Vikalpa for help me step by step

3 of 6 people found this review helpful.

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from 24x7 geeks

Monday, February 26, 2018

very nice service he helped me in very good manner . i realy like his assistance .thanks kunal kohali.

3 of 5 people found this review helpful.

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from ReTech

Monday, February 26, 2018

Great customer service.

2 of 4 people found this review helpful.

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from OnSpot Serve

Monday, February 26, 2018

Excellent Services and agents are helpful and technically Sound.

2 of 3 people found this review helpful.

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from Cheap Flight and Fare

Monday, February 26, 2018

nice customer service..professional and courteseous

3 of 5 people found this review helpful.

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from WEB IT PROTECTION

Monday, February 26, 2018

excellent way to resolve issues. skilled agent

3 of 6 people found this review helpful.

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from GLOBAL INFO SERVICES

Friday, February 23, 2018

Amazing services and good knowledge regarding the product.

3 of 5 people found this review helpful.

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from Drm Technology Pvt. Ltd

Friday, February 23, 2018

very good service

2 of 4 people found this review helpful.

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from Sonark Outsourcing Solution Pvt Ltd

Friday, February 23, 2018

Cust. service is excellent but voip is bit expensive

3 of 4 people found this review helpful.

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from triotechservices

Thursday, February 22, 2018

Good services and support

2 of 2 people found this review helpful.

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from Aspiring Technology Info

Wednesday, February 21, 2018

excellent support.. quick customer service response

3 of 3 people found this review helpful.

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from ONLINE TECH

Wednesday, February 21, 2018

I m very much satisfied with the service & the support which they provided me.

5 of 5 people found this review helpful.

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from FreeHelpNYC

Tuesday, February 20, 2018

I live in NYC and have been a customer of the Real PBX for over 4years and can't say enough about their excellence in customer service. I can always depend on my contact guy Sarthak who signed me in. He is the ultimate professional who always returns my calls on a timely manner and answers all my concerns. I highly recommend this company to any business entity or simply anyone considering this service whether for your personal or business purpose.

7 of 7 people found this review helpful.

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from Web Solutions

Tuesday, February 20, 2018

Excellent Services and Support!!!

2 of 2 people found this review helpful.

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from www.globalservices.com

Tuesday, February 20, 2018

Good services and support.

2 of 2 people found this review helpful.

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from Binary Software Solutions

Monday, February 19, 2018

Excellent service

1 of 1 people found this review helpful.

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from D&V Corporation

Monday, February 19, 2018

Excellent as always. I have done business with them before, I have come back because of the way handle their customers. I would definitely recommend them to all my business associates. Thank you.

1 of 1 people found this review helpful.

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from xx squad llc

Monday, February 19, 2018

I m pleased to have the services from therealpbx for my tfn and extensions moreover the support team (agents) they have are marvellous in their job. Agent name shristi mostly i speak with is polite, experienced, calm and understanding and i wanna give 10/10 points for her services available for me everytime. Thanks

3 of 3 people found this review helpful.

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from Creative Addiction

Monday, February 19, 2018

Best VOIP services ever seen & experienced...i am glad to take products & services from real pbx. They have created a benchmark in the industry now & i recommend real pbx to everyone. The best i like is the LIVE CHAT option available 24*7 to serve the customers a better experience. Very Happy...keep it up real pbx team.

1 of 1 people found this review helpful.

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from Best Callz

Monday, February 19, 2018

Iam not tech savvy and definately not someone to find my ways through things easily.....
Shristi for one resolved my queries with the most patient undestanding and helped me through with my stuff.
The Real Pbx has been a valued partner in my business for over a year now and I thank their entire team for being so helpful and friendly.....
Many Thanks

1 of 1 people found this review helpful.

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from Vertigo Travel.Inc

Monday, February 19, 2018

good services you can open account with in 3 to 4 hour

1 of 1 people found this review helpful.

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from PPC

Friday, February 16, 2018

My Sales contact person is Vikalpa , really appreciative they way he help me out to get your company service,
he is a good sales person too. wish him luck.

2 of 2 people found this review helpful.

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from Isoft Technology

Friday, February 16, 2018

Much appreciate your services, I see forward having good business with you

3 of 4 people found this review helpful.

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from System Care

Friday, February 16, 2018

It was easy and fast to sign up. Good services.

2 of 3 people found this review helpful.

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from Aspen Infotech LLC

Thursday, February 15, 2018

i'm happy with PBX services
I had a Problem but they fixed my issues with in minutes. but guys please work on softphones
Thanks

1 of 2 people found this review helpful.

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from ynecan infotech pvt ltd

Wednesday, February 14, 2018

very good company to work with the executive are very helpful and support is 24x7

1 of 2 people found this review helpful.

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from Wisoftechnologies

Wednesday, February 14, 2018

I would to thank Therealpbx for their services
I really appreciate.

0 of 1 people found this review helpful.

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Tuesday, February 13, 2018

Good voip service

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from Singh

Monday, February 12, 2018

Real PBX helps you anytime Ayuz is good agent

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from Pccare 365

Monday, February 12, 2018

thank you very much for your help your very kind and helpful i really appreciate

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from Panacea IT Services

Monday, February 12, 2018

Services are good but some time block the account and stop the service in working hours.

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Monday, February 12, 2018

Working with calling & forwarding panel is really difficult task.
I can understand there are so many customers in queue with their problems related sales, billing & spl in technical.

Still Kunal and Joseph you guys did excellent job..

Though i have given quite different task than your daily routine work.. still u mange.. Thanks for providing me right solution with patience.

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from Pc Tech World

Friday, February 9, 2018

Thanks Guys from THEREALPBX,
It's been link almost 6 years i have been using PBX services only.
Every thing is ready to go & the best part is realpbx is having their own softphone in the the voice quality is at it's peak....

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from cyber protector

Friday, February 9, 2018

good services and all the employes are helpful .. talked to sajag very helpful person , good skills

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from Mandal

Friday, February 2, 2018

The Real PBX is a very good company. I have been dealing with them for years. Best support.

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Tuesday, January 30, 2018

Service is good and prompt.

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from Johnson

Tuesday, January 30, 2018

i'm happy with PBX services
I had a Problem but they fixed my issues with in minutes.
Thanks

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from Systweb-Solutions

Monday, January 29, 2018

Till now I m happy with PBX services

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from Excellence Technologies

Monday, January 29, 2018

Aveek is good person he has help me for setup my account detail and make it easy for me and explain every detail regarding product and call information

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from Flight Services

Monday, January 29, 2018

On time service which is very important for any business to grow,
Thanks and keep it up.
Anurag

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from Microtech Solutions

Monday, January 29, 2018

Ultimate Services 24*7.... Dinesh Kumar is the best agent in PBX Thanks Dinesh ......

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from Netsgeek Solutions

Monday, January 29, 2018

great job by kunal really ... it didn't took a long its quick .. good one ..

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Wednesday, January 24, 2018

your service is too good. i love to have your services.
thanks alot.

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Tuesday, January 23, 2018

i'm happy with PBX services

1 of 1 people found this review helpful.

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from Best Buy Solutions

Monday, January 22, 2018

we are happy to work with the real pbx.

2 of 2 people found this review helpful.

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from AS sales 12

Monday, January 22, 2018

i'm happy with PBX services
I had a Problem but they fixed my issues with in mint.
Thanks

1 of 1 people found this review helpful.

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Wednesday, May 31, 2017

Quite happy with The Real PBX and their hosted PBX service. All my offices are now connected to each other and work in brilliant tandem. What’s even more impressive is the flexibility of their services, which has transformed and optimized all my operations and given me several opportunities to significantly reduce my business expenditures.

1 of 1 people found this review helpful.

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from Self-Employed

Friday, May 5, 2017

Since subscribing to Toll-free number services from The Real PBX I have witnessed a humongous growth in incoming calls. So much so, that it has become somewhat hectic for my agents, but the toll-free number service and its accompanying utilities makes quick work of the increased call volume and has helped manage all incoming calls beautifully. Would definitely recommend The Real PBX to other businesses.

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from TGC innovations

Wednesday, April 19, 2017

The Real PBX blocked my number without giving me any warning or notifications.
they are not even solving this problem even.

Response from The Real PBX:
10 May 2017 at 05:11

Hey Daniel,

We are sorry to hear about your unfortunate experience. We'd like to apologize for any inconvenience we may have caused you.

It's our ultimate goal that all of our customers go through an exceptionally gratifying experience. We've already got a team working to identify what caused this issue and we'll get back to you A.S.A.P.

To help us help you with this issue, please call us at +1-888-892-9646 at your convenience.

Sincerely,
Support Team, The Real PBX

1 of 4 people found this review helpful.

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from RadixInfo Telecom

Wednesday, March 15, 2017

I own a business dealing in handicraft exports and usually all my business is done over the phone. But as my business started picking up momentum, handling the huge amount of incoming calls became very hard and my business lost many customers due to this. After availing the toll-free number service from The Real PBX, not only has handling incoming calls become much easier and efficient, but my business is also experiencing a huge surge in incoming calls. Will definitely recommend other businesses to try out their fast and reliable services.

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Friday, February 24, 2017

I was looking to expand my businesses and needed an 800 toll-free number when I bumped into The Real PBX and its toll-free number offerings. Not only did I get to choose my own number for the business, but I was also provided with exceptional tech support to get my toll-free number up and running. The dashboard and other tools that they provided are also a dream. Never thought it would be so easy, but they made it happen!

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Friday, February 17, 2017

Before using The Real PBX's call recording feature, my business managers and I had no way to monitor the performance of our agents apart from the usual call drop rates and other data like that. But now, both my management team and I can gauge individual agent performance using the actual call recording and come up with new and improved communication models to help them close calls quicker.

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from Flytech Business

Tuesday, February 7, 2017

Previously I was using a normal toll-free number for my businesses, but while calls were coming in, it was not as much as I expected.

But ever since I started using a vanity toll-free number from The Real PBX, the calls now just keep pouring in. People have started to remember my business with my vanity toll-free numbers. My business is now handling a tremendous increase in incoming calls, and that according to me is sign that the vanity toll-free number is actually working.

Would recommend others as well to try it out.

0 of 1 people found this review helpful.

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from Self-Employed

Friday, January 27, 2017

Ever since I started using The Real PBX predictive dialer service, my outgoing business call rates has gone through the roof. Even my call representatives are now happy and excited about their jobs and have thanked me many times for bringing aboard such a great dialer to aid the business.

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Thursday, January 12, 2017

Been using The Real PBX's toll-free numbers for a while now and had absolutely no problems thus far. The initial setup was, however, an inconvenience, nut that is to be expected. Otherwise, their service is on par, if not better than the rest. Call quality is awesome and the back-end provided by them is also very easy to use, for laymen as well.

Overall as a client, very satisfied with their cost-effective toll-free number service.

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from MIC Tech

Friday, December 23, 2016

The cloud hosted PBX system from The Real PBX is absolutely magical. I could never imagine the proficiency of this service and how streamlined it can make a business if I hadn't tried it out myself. The set-up process was quick and easy and the level of integration is simply mind boggling. Even I can't tell where the cloud PBX system ends and my business starts. Kudos to The Real PBX for such an amazing service!

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from Self-Employed

Monday, December 19, 2016

I am absolutely amazed with The Real PBX and its toll-free number service. They were not just quick but also very helpful and professional. The toll-free number service itself is a joy to work with and has made my entire business operation way more smoother and efficient than I imagined. Would definitely recommend others to check them and their services out, I am sure they won't disappoint.

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from Buzzcity Innox

Tuesday, November 22, 2016

Ever since I started using The Real PBX's virtual PBX system, my business has somehow sorted itself all out. Now me and my employees actually enjoy working as we are no longer drowning in calls and going all out to answer every call. Not only has our call rates improved but the customers also sound happier now.

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from VVN Tech Consultancy

Wednesday, November 9, 2016

Couldn't be any more happier! Really glad that we choose The Real PBX and its IP Phone System service when we recently made the jump from our old phone system. The setup was nice, smooth and quick as a flash and it doesn’t even cost that much. Didn’t run into any issues as of yet, but as far as I've seen, I believe that their support services will also be quite impressive.

0 of 1 people found this review helpful.

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from Flying Media Solutions

Tuesday, October 18, 2016

Their services really worked wonders for my startup! Previously I was spending an obscene amount of money on my PBX system and that too with constant and grave technical issues and worse technical support. But their service is definitely top-notch and so is their support staff. They are quick and easy. Keep it up!

0 of 1 people found this review helpful.

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from Routecrete Solutions

Tuesday, September 27, 2016

Excellent customer support service! They got the entire functionalities of dialers set within minutes and further, handled issues such as creating and managing lists very carefully. Their dashboard is fairly simple and easy to use for reporting and monitoring calls. Great service!

0 of 1 people found this review helpful.

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from Maverick Technica

Monday, September 19, 2016

Thanks to customer support for setting up the entire toll-free number set up quickly and easily. Initially, I was facing issues regarding changing my routing preferences but, gradually they did the appropriate adjustments and that too, without charging anything extra.

0 of 1 people found this review helpful.

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from EA Technosoft

Monday, September 12, 2016

The Real PBX has offered a great plug and play set up that helped me manage all my contact center needs easily. Although, initially I faced troubles while working on their portal but gradually I got it all set quickly.

0 of 1 people found this review helpful.

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from Kashyap Cyber Hub

Friday, September 2, 2016

The Real PBX has been very good for us so far. Their tech support took hardly 1 hour to set up the entire communication network for my business. Installation, delivery and customer support is all flawless. That's why we were able to improve customer service experience because of the real-time access to our business communication which gradually improved our business leads.

Good work team!

0 of 1 people found this review helpful.

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Monday, August 22, 2016

I want to thank the entire support department of RealPBX for providing flawless support and getting the entire set up done in time. I highly recommend their toll free number service.

0 of 1 people found this review helpful.

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from Dan Constructions

Friday, August 5, 2016

I called up therealpbx after seeing their advertisement. And I was extremely happy with the way their sales rep handled my call. He gave me the solution to my problem and now we have the cloud phone solution for the entire company.

0 of 1 people found this review helpful.

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from Nalex Ltd

Thursday, August 4, 2016

Having gone through several toll-free service providers I picked up therealpbx for toll free number set up for my US branch office. Their support is very helpful and patient in resolving the issue.

0 of 1 people found this review helpful.

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Monday, August 1, 2016

I am using tollfree numbers since 2010 and switched to TRP in 2012. I am confident that TRP is the best with the service. Call quality is good and customer service is available 24/7. Response time is very less and almost every issue has been resolved instantly.

0 of 1 people found this review helpful.

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from designiaa.org

Friday, July 29, 2016

Worst service I have ever seen. Agents over chat keep transferring the chat and the supervisors are never assisting the account. I wrote them email to to not to bill me from next month and they mis understood and closed my account without noticing that it had balance in it. Then they opened a new account again after escalating and again asking me for verification. On requesting for further help they mis behave with me and a unprofessional behavior was observed.

I am unsatisfied.

Response from The Real PBX:
03 August 2016 at 22:30

We apologize for the inconvenience caused to you while using our services and we appreciate your feedback. However as per our records, we received an email from you stating you do not want to continue further with the services and hence, we followed the procedure and deleted your account. The remaining balance was the credit provided by us and the minutes that you signed up for did finish. Moreover, we have a mandatory verification process which you failed to complete and we told you about this before you made the payment. Due to this even after you have used the services we provided you back with a complete refund including the amount you have actually used. We understand you were dissatisfied and hence this feedback and we will try to improve the process further. We truly value your association with us and hope to see you again!

0 of 3 people found this review helpful.

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from VERNIX TECHNOLOGIES PVT LTD

Friday, July 15, 2016

I wanted to rate it negative if i can, this people are clearly cyber thieves. They have deducted Rs.40,000 from my account with out my notice. This was not the first time it happened, it happened multiple times .After multiple request and mails, they still deduct money without our notice. We are placing a cyber complaint on this people. It's not because we lost our money, its because of sarcastic replies from the support people,not only this,they don't even serve us better in any aspect which they promise. I strongly recommend not to go with this people at any cost. I personally lost one project because of their poor and useless service

Response from The Real PBX:
03 August 2016 at 22:30

We apologize for the inconvenience caused to you. We have been providing services in the VoIP industry for a decade now and we believe in providing services rather than considering payments above anything and hence as a resolution we have already refunded the entire amount back to you immediately. We hope that we can compensate for your loss by providing better services in future and we really hope that you give us a chance for the same. We appreciate your feedback and we would keep on working towards providing better customer service.

0 of 6 people found this review helpful.

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Monday, July 11, 2016

I wanted to add up extensions to my existing toll-free number which they got it done instantly. Overall the experience was satisfactory!

0 of 1 people found this review helpful.

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from Blac Constructions

Wednesday, April 13, 2016

As a customer, I would recommend this company to anyone who is looking for a business communication solution. Although, there were few times when I faced with the glitches like voice break during a call but helpfully their customer support is good. Initial installation and setup was easy.

1 of 2 people found this review helpful.

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Monday, March 21, 2016

The Real PBX is good for business communication needs. They did installation and required settings for me, voice quality is great and I have never faced any issues. I am saying that even when I am using several of its services – PBX, toll-free (for 3 countries) and local numbers (for 2 countries). They are managing complete voice communication for my business and they are doing it really well.

1 of 2 people found this review helpful.

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from ABP Associates

Monday, February 29, 2016

I could not have found a better communication service for my home business than The Real PBX. There have impressive features and affordable plans, but I chose them because of the support guys. They have served perfectly since trial period and now I am expecting a long relationship with them.

1 of 2 people found this review helpful.

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from Cuvesk Business Solutions Pvt Ltd

Thursday, October 29, 2015

Real PBX is the worst hosted PBX company I've worked with. If you would ask me to rate their product and support I might rate it in negative.
From the time I've started availing their services, I spend half of my working hours chatting with their tech and sales team.
Because of their technical issue I've incurred a huge loss.
Would not recommend to anyone.

0 of 8 people found this review helpful.

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Wednesday, September 16, 2015

I have been using RealPBX’s services for 6 months now and their quality of service is satisfactory if not excellent. I have been a customer for half a year now and they have yet to disappoint. The calling is mostly uninterrupted but there have been a few incidents where there was voice breakage during the calls. While these breakages are very infrequent and are solved quickly by the support guys I would like to suggest that you folks get this issue sorted out on a permanent basis.

4 of 5 people found this review helpful.

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from Estate Angel Ltd.

Wednesday, August 19, 2015

I decided to make a switch to RealPBX, after experiencing unsatisfactory services delivered by my previous provider. It’s been more than 2 years with RealPBX and I am quite happy with the services.

However, in the initial stage I faced few issues related to the setup and installation probably because I was well adjusted to the previous service provider. But, their support proved to be an escape. I was not well-versed with the technicalities of the dialer but the support guys helped me to understand well its functionalities. They fixed up the things pretty well and delivered exactly how I wanted.

3 of 4 people found this review helpful.

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from HandSoft

Monday, July 6, 2015

Technically a bad company... just have had their services from 10 days and i had to face both technical and billing issue both...

With only half the minutes i consumed they emailed me that I've over used the service and suspended my number without an intimation... and when i started a chat session with one of their rep he just had no answer to my questions...

though he resumed the services stating that he is sorry for the inconvenience but the damage was done... lost my confidence in the services and the company...

my suggestion... look for all the options before even thinking to get the services from this company.

Response from The Real PBX:
17 August 2015 at 22:59

Please accept our sincere apologies for the inconvenience that you faced with our services. At The Real PBX, we always make our best efforts to perform well on customer satisfaction.

We request you to kindly share with our customer support the details of the plan that you chose and the issues related with it so that we can rectify such issues and deliver better services. Please report the issue at [email protected] We respect and value your precious time.

1 of 6 people found this review helpful.

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from FTI Consulting, Inc.

Tuesday, January 6, 2015

The features of RealPBX looks great and convincing regardless of what its competitors are offering. I have tried other options as well but it is very clear In my mind as to why I am going for this one.

5 of 6 people found this review helpful.

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from Carmel Vision Inc.

Wednesday, December 24, 2014

SMBs can really try this solution as it is completely designed according to their expectations. I have been using RealPBX for 3 months now.

PBX not only allows the organization to manage all communication tasks possible but also tends to simplify it without causing any bugs and problems.

I’m getting excellent voice quality and customer support. Worth checking out.

5 of 6 people found this review helpful.

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from Cerberus Capital Management, L.P.

Friday, December 12, 2014

Frankly speaking, I was surprised to see the service of the Realpbx staff, they provide you with the up most client satisfaction possible. With the use of cutting edge new edge technology Realpbx not only stands alone as a favorite for me but I also think it has a very strong future ahead of it. They a have a suitable plan for every client according to his needs and deeds.

5 of 6 people found this review helpful.

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from Taxware LLC

Wednesday, December 3, 2014

Got to know about TheReal PBX through a friend and have been using this for almost a month now, not a bad option to try. The functions are simple yet convincing. And much more aspects yet to be discovered. It has some good options that can help management run properly.

3 of 4 people found this review helpful.

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from Bottomline Consulting Pvt. Ltd.

Monday, November 24, 2014

I travel internationally a lot on my job and calling internationally from my cell phone costs a fortune. It’s been a month since I signed up for Real PBX’s service. Before signing up, I did tons of research on web, read reviews and compared it with other service providers. Back then, I found that Real PBX offered the most value for my money. Easy to set up with great customer service and free softphone & trial service. Now, I can say that my decision was right and I’m getting excellent voice quality and customer support.

6 of 7 people found this review helpful.

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from Pro-Hoster

Friday, March 22, 2013

This is a really poor company. They don't stand by their word. I won't recommend anybody to buy their service. If you choose them, their words shall be like a leaf on water.


Response from The Real PBX:
17 August 2015 at 23:17

We sincerely apology if you had to face any issue because of us. At The Real PBX, we have made best efforts to raise our service standards to deliver utmost customer satisfaction. In case you face any problem with our service, please report the issue at [email protected] and we assure a quick and reliable resolution.

4 of 11 people found this review helpful.

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from Tyler

Thursday, February 14, 2013

I was a newbie to business when I opened a small company with 3 of us sitting in a small room. I had heard many of my friends talk about VOIP but didn't know this service is so feasible until I saw The Real PBX pricing. I mean the start-up plan seemed perfect for us. We could just get all the services and honestly, my business has received a lot from their service. Since I am a non-techie, the most important part for me was to get some service where I can have everything configured and ready-to-use and so they did. Even now when I face any trouble, I can dial their number round the clock and they take the remote session and fix the issue. Great service!

9 of 13 people found this review helpful.

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This page was last updated 15 November 2018 02:37