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SyncMatters

★★★★★ 4.9 · 47 Reviews

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What is SyncMatters?

SyncMatters is a comprehensive service provider dedicated to optimizing your Customer Relationship Management (CRM) experience. Our team specializes in ensuring seamless transitions, from initial migration to ongoing support, so you can focus on what matters most: growing your business. We handle the migration of your data from legacy systems or outdated CRM platforms, ensuring all your essential information—customer details, sales history, and more—is transferred accurately and securely. Our onboarding services are designed to help your team quickly adapt to the new CRM environment. We provide tailored training sessions, ensuring everyone from sales to customer service teams can leverage the platform effectively. At SyncMatters, we believe in the power of integration. We use Integration Platform as a Service (iPaaS) solutions to connect your CRM with other critical business applications such as ERP, marketing automation, or support systems. This creates a unified data flow, eliminating silos and ensuring that information is synchronized across all platforms. This integration maximizes the CRM's potential, streamlining workflows and enhancing data visibility for informed decision-making. Finally, we provide ongoing support to keep your CRM running smoothly. Whether you need troubleshooting, additional training, or system optimization, our experts are always available to assist. Our goal is to help you unlock the full potential of your CRM by continuously aligning it with your business needs. SyncMatters is your trusted partner in CRM optimization, delivering tailored solutions that improve efficiency and foster growth through seamless migrations, smart integrations, and unparalleled support.

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SyncMatters Reviews (47)

4.9
★★★★★
47 reviews
  • ★★★★★43
  • ★★★★★4
  • ★★★★★0
  • ★★★★★0
  • ★★★★★0

Review Summary

Generated using AI from real user reviews

SyncMatters (also referred to as Trujay in reviews) earns nearly universal praise for delivering on a fundamentally stressful task. Of 47 reviews, 43 are five-star and only 4 are four-star, with no negative feedback present.

Users consistently highlight responsive support staff and straightforward field mapping as key strengths. Multiple reviewers emphasize how the tool reduces migration anxiety and manual labour—one user noted saving seven days of manpower, while others praised the ability to recover lost data or handle complex custom field transformations that competitors declined. The product handles automated data migration across diverse CRM platforms (Highrise, PipeDrive, Zoho, Salesforce, HubSpot, Dynamics, Insightly, and Act!) with minimal fuss, often completing in minutes to hours rather than weeks.

The few criticisms are minor. One reviewer noted a time zone communication challenge, and another wished for faster turnaround, though both acknowledged the work itself was accurate and professional. Early issues with HTML encoding in imports were successfully resolved after delivery. Across all feedback, users emphasise fair pricing relative to the labour and risk saved, plus genuine care from named team members who engage before purchase and follow up after completion.

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