We have had a great experience so far with Vanilla. The customer service particularly is exceptional
Pros: Moving to Vanilla was a great decision for us as we were provided with many more features, customization areas, and settings than we had with our previous forum software. We have been able to implement our own themes, enable plugins, add moderation rules and permissions and also apply stronger security than we had previously.
The migration process with Vanilla was very smooth and we have had contacts within Vanilla to ask questions throughout the process. Once we had migrated, it was relatively simple to get everything set up as most of the data which was set up on our staging site, was transferred over to the live site.
The users love our new forum, preferring the different options available to them such as private messaging, reporting posts and being able to edit their posts in more detail than before.