What is Web Hosting UK?
Founded in 2001, Webhosting UK has grown to become one of the largest web hosting providers in the UK, serving over 35,000 customers and hosting in excess of 1,000,000 websites across our network. Unlike many competitors that have been brought and sold over the years, we have remained privately owned which has allowed us to retain our small business mentality towards customer care. This means we are accountable only to our customers. As a private company, we have a unique ability to invest aggressively in new and emerging technologies. Many of the hosting solutions we offer today are the direct result of our continued investment and ongoing research and development.
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Web Hosting UK Reviews (260)
- ★★★★★220
- ★★★★★24
- ★★★★★6
- ★★★★★1
- ★★★★★9
Review Summary
Generated using AI from real user reviews
Web Hosting UK earns overwhelmingly positive marks, though one recent customer had a serious problem they felt was mishandled.
The dominant theme across reviews is exceptional support staff—particularly team members like Albie S, Stenly, Adam, Santiago K, and Neil Wilson, who are repeatedly praised for being knowledgeable, responsive, patient, and helpful during setup, migrations, and troubleshooting. Customers consistently highlight quick response times and live chat availability. Beyond support, users commend reliable uptime, competitive pricing, and fast server performance. Several long-term customers (one mentions over 10 years) emphasize the consistency of service quality.
One 1-star review stands out: a customer who transferred domains and websites experienced a critical failure (sites and emails went down on launch day) and felt the company was slow to take ownership, instead pointing to suppliers. Though this customer eventually got help from an agent who resolved the crisis, the initial handling left them determined to move elsewhere. This represents a sharp contrast to the service most others describe.
For buyers evaluating this provider, the data suggests strong day-to-day support and technical reliability, but the single severe outage story warrants asking about their migration procedures and problem-escalation process before committing, especially if you're moving critical services.
★★★★★
Tuesday, May 21, 2019
“Great service - I got prompt and helpful advice directly…”
Great service - I got prompt and helpful advice directly from the chat function whilst buying my hosting service. Albie was knowledgeable and very helpful, even pushing the setup along once I had made my first order. Thanks for your help!
★★★★★
Tuesday, May 21, 2019
“Albie is a star. Sorted me out some competition beating…”
Albie is a star. Sorted me out some competition beating prices and got me setup faster than quoted times. What a dude, will deffo be ordering more services :)
★★★★★
Friday, May 17, 2019
“very good hosting & very good support thank you all…”
very good hosting & very good support thank you all specially Usher Acton
★★★★★
Monday, May 13, 2019
“Web Hosting UK is the best hosting company . They…”
Web Hosting UK is the best hosting company . They have the best support . Henry M is the man you need for the job . He knows exactly what a customer need and fixes the issue in no time.
★★★★★
Wednesday, May 8, 2019
“Very helpful staff who were able to help me straightaway.…”
Very helpful staff who were able to help me straightaway. Really appreciate their skill and friendly support.
★★★★★
Wednesday, May 1, 2019
“Markus S provided me with excellent and speedy support when…”
Markus S provided me with excellent and speedy support when setting up my windows cloud webserver. He was polite and was extremely efficient in dealing with my many queries. Brilliant customer service.
★★★★★
Monday, April 29, 2019
“As usual best ever support. The live chat is always…”
As usual best ever support. The live chat is always on and the guys will always sort it out. Today Albie S was great helping me wit domain registration and transfer. Thanks Martin
★★★★★
Monday, April 29, 2019
“Albie S was very knowledgeable and helpful during the ordering…”
Albie S was very knowledgeable and helpful during the ordering process of my VPS server. Many thanks
★★★★★
Thursday, April 18, 2019
“Very helpful support from Albie S, Helped process my order…”
Very helpful support from Albie S, Helped process my order and clarify my setup requirements. Highly recommend!
★★★★★
Thursday, March 28, 2019
