What is Web Hosting UK?
Founded in 2001, Webhosting UK has grown to become one of the largest web hosting providers in the UK, serving over 35,000 customers and hosting in excess of 1,000,000 websites across our network. Unlike many competitors that have been brought and sold over the years, we have remained privately owned which has allowed us to retain our small business mentality towards customer care. This means we are accountable only to our customers. As a private company, we have a unique ability to invest aggressively in new and emerging technologies. Many of the hosting solutions we offer today are the direct result of our continued investment and ongoing research and development.
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Web Hosting UK Reviews (260)
- ★★★★★220
- ★★★★★24
- ★★★★★6
- ★★★★★1
- ★★★★★9
Review Summary
Generated using AI from real user reviews
Web Hosting UK earns overwhelmingly positive marks, though one recent customer had a serious problem they felt was mishandled.
The dominant theme across reviews is exceptional support staff—particularly team members like Albie S, Stenly, Adam, Santiago K, and Neil Wilson, who are repeatedly praised for being knowledgeable, responsive, patient, and helpful during setup, migrations, and troubleshooting. Customers consistently highlight quick response times and live chat availability. Beyond support, users commend reliable uptime, competitive pricing, and fast server performance. Several long-term customers (one mentions over 10 years) emphasize the consistency of service quality.
One 1-star review stands out: a customer who transferred domains and websites experienced a critical failure (sites and emails went down on launch day) and felt the company was slow to take ownership, instead pointing to suppliers. Though this customer eventually got help from an agent who resolved the crisis, the initial handling left them determined to move elsewhere. This represents a sharp contrast to the service most others describe.
For buyers evaluating this provider, the data suggests strong day-to-day support and technical reliability, but the single severe outage story warrants asking about their migration procedures and problem-escalation process before committing, especially if you're moving critical services.
★★★★★
Friday, November 2, 2018
“Ablie S needs a pay rise! After years of overpaying…”
Ablie S needs a pay rise! After years of overpaying for hosting services, I am pleased to have moved everything over to Webhosting UK. The service I received from Albie was quick, friendly and overall brilliant. Thank you!
★★★★★
Thursday, October 25, 2018
“Great customer service, good efficient product - use them for…”
Great customer service, good efficient product - use them for multiple website hosting.
★★★★★
Monday, September 10, 2018
“Just moved to a better service plan for my company's…”
Just moved to a better service plan for my company's needs thanks to Albie S for answering all my queries and advising the best route going forward. Customer service from Albie was top notch!
★★★★★
Monday, August 20, 2018
“We have just signed up to there services and so…”
We have just signed up to there services and so far must say they have been so helpful in getting us the correct package. We have server with two other locations but the support and advice here far exceeds that from the other providers. Our primary contact has been with Albie Stevens who has been so helpful and patient while we made up our minds what we wanted.
★★★★★
Wednesday, May 30, 2018
“We have been with WebhostingUK for over a year now…”
We have been with WebhostingUK for over a year now and they are faultless when it comes to the quality of their support. They are available witihn minutes any time of the day and night. We host a large number of websites with them (>100) and never have we had any issues that couldn't be resolved within a matter of minutes in conjunction with their support. I cannot over emphasise the quality of their offering. 100% recommended to anyone out there
★★★★★
Friday, May 11, 2018
“They don't take problems seriously. They promise you the world…”
They don't take problems seriously. They promise you the world but never live up to it. Problems aren't solved, solutions are delayed and they prefer to point the finger to a supplier instead of taking responsibility. We're moving our business elsewhere.
★★★★★
Wednesday, May 9, 2018
“Samson was so patient and helped me above and beyond…”
Samson was so patient and helped me above and beyond what I could have hoped for. Great customer service and support
★★★★★
Monday, December 18, 2017
“We've been a customer of WHUK for many years and…”
We've been a customer of WHUK for many years and can vouch for their support. Adam keeps in touch with us on a regular basis and it's good to know that he's there for us if needed!
★★★★★
Friday, November 17, 2017
“We are very grateful to the team of professionals Webhosting-uk-com…”
We are very grateful to the team of professionals Webhosting-uk-com for the prompt registration of hosting for our site. Special thanks to Mr. Adam Smith for his responsiveness and help in setting up the domain. Thanks for your work!
★★★★★
Monday, November 6, 2017
“I've recently changed web hosts. I've never done this before…”
I've recently changed web hosts. I've never done this before so i wasn't sure what to expect & i had a feeling this wasn't going to be simple. But THANKS to this host, it was easy!! This host is INCREDIBLE! Well, Neil Wilson is. In my entire life, I've never met somebody who is so polite, friendly, helpful & very fast at answering & sorting any problems. It's thanks to Neil Wilson that i wanted to stay with this new host as i knew that any problems i occur will get sorted very quickly. The host is also incredibly fast! My clients are a lot happier that their websites & emails accounts are loading at such a speed! The hosts cPanel is also very fast, no waiting about which is great!! If you're after a new web host then i would highly recommend this host. And if you need any sort of help, then ask to speak to Neil Wilson! He's incredible & i cannot explain how much i appreciated his time.
