What is Zenefits?
Zenefits is helping more than 10,000 companies empower their modern workforce, manage change and stay compliant. Zenefits’ People Platform delivers the most comprehensive and mobile HR experience in the market for more than 250,000 people. Zenefits’ HR, Benefits, Payroll and Compliance apps combine with advisory services and tightly integrated partner apps to radically simplify HR administration — replacing paperwork and complexity with zen.
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Zenefits Reviews (277)
- ★★★★★145
- ★★★★★102
- ★★★★★9
- ★★★★★4
- ★★★★★17
Review Summary
Generated using AI from real user reviews
Zenefits delivers strong value for easy HR management but struggles with customer support consistency and some technical limitations.
Users consistently praise the platform's intuitive interface and ability to consolidate onboarding, payroll, benefits, and time-off tracking into one system. Many highlight significant time savings, especially for small teams managing HR alone. The software's self-service features reduce administrative burden, and employees generally find it straightforward to use. Integration with payroll providers like ADP works well when available, and the compliance features handle tasks like COBRA administration smoothly. Several reviewers note the product has improved notably over time with regular feature additions.
However, support quality emerges as a recurring pain point. Users report inconsistent responsiveness, vague answers, difficulty reaching someone who understands their specific issues, and a shift away from direct phone access to email-based ticketing. Some experienced frustration when promised integrations (like ADP Run payroll syncing) were removed or limited. The platform also has gaps: payroll functionality lags competitors, customization options are limited for complex HR scenarios, and document storage feels inadequate for some use cases. Pricing has shifted from free to paid tiers, and users note feature costs add up quickly for full functionality.
★★★★★
Thursday, January 5, 2017
“We have been extremely happy with our move to Zenefits.…”
We have been extremely happy with our move to Zenefits. The ease of processing info for the ACA and our open enrollment for benefits has been a breeze. The team at Zenefits have always responded in a timely manner when we had an issue and very courteous always. The pros are that it takes hours off of my workload. We are sent e-mails to remind us of hire dates, termination dates, a calendar of employee birthdays and hire date anniversaries. It's very informative and helpful. The cons really isn't Zenefits, it's our employees using Zenefits as they should My only advice is to give them a try. We were told by our former broker that we would be back in a year and that Zenefits is new and not very organized, etc. but his advice was not taken and Zenefits was the best choice for us.
★★★★★
Thursday, January 5, 2017
“Zenefits is great for start-ups that are looking to grow.…”
Zenefits is great for start-ups that are looking to grow. Easy to use and employees have the ability to view personal information along with benefits, compensation, it interfaces with Expensify, Lever, and many more apps. Easy to make changes to employees profile, makes everything paperless when it comes to managing employee information. Reports are great, you can create your own or use the ones they provide. They offer the ability to manage not only benefits but corporate liability insurance, FSA and commuter benefits. Payroll syncs easily if you use one of their partners or use Zenefits own payroll service. If your company is on a budget this is the way to go as you have insight into everything! Do away with PEO's as they are costly! Easy to use and syncs with many apps out there. ADP workforce, Lever, Slack, Expensify and many more. Sometimes hard to figure out where stuff is in each of the sections from and administrator point. Employees love it as it's easy to use
★★★★★
Wednesday, January 4, 2017
“Thanks to zenefits we have been able to recruit some…”
Thanks to zenefits we have been able to recruit some world class talent and keep them happy with minimal HR interactions. Users are able to go in and change their benefits without taking up valuable time. No need for back and forth communication. The automation of this process saves us hours and the prices are great. Fairly comprehensive in what it offers, and is increasingly customizable in its various offerings. Support is kind and prompt, though not always the most immediately knowledgeable. Reports for business are easy to pull and very useful. Very clear, straightforward, and user-friendly interface, for both employees and admins. Rollover of plans and brokers can be a real hassle, and the Zenefits account managers aren't always the most knowledgeable or the most immediate links to benefits vendors. The software on the back-end is still buggy and may hit tech snags. Employee interactions are for the most part positive, but there was a COBRA issue that went on for months. Similarly, when requesting a training on 'what health insurance is, and what my options are' the manager mostly took us through 'how to upload your profile pic' (granted, this was early 2015, I think those offerings have either been improved or abolished). Good match companies that are just setting up internal HR, payroll, benefits plans, etc, and don't require any rollovers or retrofitting. Overall the platform and company are still definitely experiencing growing pains, but if it can double down on its core offerings and also begin to hire increasingly knowledgeable experts in specific HR and benefits areas, is a great resource for a price.
★★★★★
Tuesday, December 13, 2016
“I love using Zenefits for my HR tasks. It keeps…”
I love using Zenefits for my HR tasks. It keeps everyone's information in one spot, digitally, and secure. It saved me so much time by employees being able to request time off from their computers and being able to track their vacation time. Cheap to use, very user-friendly. It's an all-in-one stop for anyone in HR It is free, so you don't get the extreme features of the paid software, but I found that it had everything I needed right there.
★★★★★
Thursday, December 8, 2016
“I signed up for Zenefits as a small business owner…”
I signed up for Zenefits as a small business owner looking to offer a combination of more benefits to my staff along with a more professional appearance. Zenefits did both It is a one-stop approach to doing benefits Can hardly wait till they offer 401K too You owe it to yourself to check out everything Zenefits has to offer int he way of streamlining your Benefits
★★★★★
Thursday, December 8, 2016
“I've been with Zenefits for over a year now and…”
I've been with Zenefits for over a year now and absolutely love, love, love them. I've seen a lot of positive changes and enhancements in this journey we've shared. They have taken the chore out of managing HR. Their systems are user friendly, and easy to navigate. I couldn't be happier. Take them for a spin and see what they can do - I think you're going to like them!
★★★★★
Thursday, December 8, 2016
“Zenefits has been great since day 1! Open enrollment has…”
Zenefits has been great since day 1! Open enrollment has been a breeze. The only thing they could benefit from would be better Tax compliance. Open enrollment Tax compliance Great value for a great price!!
★★★★★
Thursday, December 8, 2016
“It was very difficult trying to find the perfect software…”
It was very difficult trying to find the perfect software for my business, but when I cam across Zenefits, it was simply the best. It's easy to use and it's straight forward. In my business making sure employees taken care of is a big deal and Zenefits makes it real easy. I can truly say it's an "HR Information Management Powerhouse"
★★★★★
Thursday, December 8, 2016
“The Onboarding process with Zenefits is easy on employers and…”
The Onboarding process with Zenefits is easy on employers and employees. It is simple to use and gives great results! Easy to use and works well. They send a TON of emails! Love the product!!
★★★★★
Wednesday, December 7, 2016
“I am a huge fan of Zenefits. As the HR…”
I am a huge fan of Zenefits. As the HR and office manager for a non-profit school, we are growing very quickly and I needed a resource where I could streamline our on-boarding, get rid of hard copies, and manage our staff's employee files and paid time off in one place. I started using Zenefits this past August and have had a wonderful experience with the product and the customer service. Someone is willing to help and getting back to me. I find emailing is the quickest way to get a response, which is my preferred communication as well. Since I have started using Zenefits under the direction of their new CEO, they are continuing to grow and improve their already great platform. The set up time is as to be expected since not every company is the same and each company's needs are different. I am a huge fan and supporter of Zenefits and their customer service. I am excited to grow with this company and their product. Onboarding new employees and getting all of their paperwork done takes me a few clicks of a mouse to get all of the information to the employee. I am able to manage and track PTO by just downloading a report, and most importantly, everything is done in one place. You have to pay to use their payroll service =) If there is a glitch or something is wrong and you ask a customer service rep about it, it usually gets handled with in 24 hours. Remember you are not their only customer.
