What is Zenefits?
Zenefits is helping more than 10,000 companies empower their modern workforce, manage change and stay compliant. Zenefits’ People Platform delivers the most comprehensive and mobile HR experience in the market for more than 250,000 people. Zenefits’ HR, Benefits, Payroll and Compliance apps combine with advisory services and tightly integrated partner apps to radically simplify HR administration — replacing paperwork and complexity with zen.
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Zenefits Reviews (277)
- ★★★★★145
- ★★★★★102
- ★★★★★9
- ★★★★★4
- ★★★★★17
Review Summary
Generated using AI from real user reviews
Zenefits delivers strong value for easy HR management but struggles with customer support consistency and some technical limitations.
Users consistently praise the platform's intuitive interface and ability to consolidate onboarding, payroll, benefits, and time-off tracking into one system. Many highlight significant time savings, especially for small teams managing HR alone. The software's self-service features reduce administrative burden, and employees generally find it straightforward to use. Integration with payroll providers like ADP works well when available, and the compliance features handle tasks like COBRA administration smoothly. Several reviewers note the product has improved notably over time with regular feature additions.
However, support quality emerges as a recurring pain point. Users report inconsistent responsiveness, vague answers, difficulty reaching someone who understands their specific issues, and a shift away from direct phone access to email-based ticketing. Some experienced frustration when promised integrations (like ADP Run payroll syncing) were removed or limited. The platform also has gaps: payroll functionality lags competitors, customization options are limited for complex HR scenarios, and document storage feels inadequate for some use cases. Pricing has shifted from free to paid tiers, and users note feature costs add up quickly for full functionality.
★★★★★
Wednesday, December 7, 2016
“I had some difficulty entering employees and then having to…”
I had some difficulty entering employees and then having to go back to update. It was not enough difficulty to cause frustration, but finally I was able to figure it out. I like that it is free until you utilize the tools needed. I would recommend due to ease of use and friendly staff and Customer Service. Price no simple add/delete Try it you will like it.
★★★★★
Tuesday, December 6, 2016
“Our organization had a startup date of 11/1/2016. We did…”
Our organization had a startup date of 11/1/2016. We did not start the implementation until the end of September 2016. We started on time and was able to complete the complete open enrollment by 11/30/2016. It has saved me numerous hours of work which I can devote to other areas of my job. I have not found a negative aspect of the support our organization get from Zenefits. Ask questions and take a chance! We did not have an HR software before moving to Zenefits. We are please with our situation and are no longer concerned if we are timely with our compliance for COBRA, ACA and onboarding and offer of benefits.
★★★★★
Tuesday, December 6, 2016
“I had the opportunity to move to the Zenefits platform…”
I had the opportunity to move to the Zenefits platform from a larger HR software platform. The main reason for the move was due to budgeting constraints with our business. I was rewarded through this change by gaining a system that was easy to use on both the administration side as well as the end user side. In fact, I was given a compliment on the Zenefits platform by the head of our IT department. He commented that both the look and feel of the Zenefits platform was a huge improvement to the system that we used previously. Employees were able to complete onboarding online which sped up the HR paperwork process as well as allows documents to be stored on the cloud. The Zenefits platform also allowed employees to update their personal, banking, tax information on their own without having to complete the work via a paper process as we had in the past. Because Zenefits is acting as your insurance broker, you must work through them for all edits, changes, or updates. This process took longer than we had been used to because we had managed everything on our end working straight through the insurance carrier. Think about all the numerous tasks that you do regarding your employee online files, benefits, and payroll management. Then talk each process through with the Zenefits team so you understand how things work with their company so you know what to expect.
★★★★★
Tuesday, December 6, 2016
“I like working with Zenefits as it does just what…”
I like working with Zenefits as it does just what we need it to do in our industry without costing an arm and a leg. Its easy to navigate through and I personally haven't had any issues with it in terms of it being down or not being able to log in. Overall, a great tool to work with! Easy to use Lots of different functionalities Fast and efficient
★★★★★
Tuesday, December 6, 2016
“Zenefits is an easy to use system that is highly…”
Zenefits is an easy to use system that is highly beneficial for businesses under 100 people. As we begin to grow, we will need to purchase a new system. This is because we don't want to pay an additional fee for each added application. We would rather have one all-in-one system. It's free besides a few minor costs Have to pay for additional third party apps such as review applications and applicant tracking apps. Great for small business just starting out
★★★★★
Monday, December 5, 2016
“Overall a good HRIS system for no cost. The implementation…”
Overall a good HRIS system for no cost. The implementation specialists are great and helpful. I ran into a few problems switching from a previous COBRA provider to Zenefits, but the transitions issues were only partially Zenefits' fault and they worked at quickly remedying the issues.
★★★★★
Wednesday, November 16, 2016
“I have not used it for long but I find…”
I have not used it for long but I find that it is very user friendly and you pay for what you use. You pay for what you need. Separate departments Very easy to use and set up
★★★★★
Tuesday, November 15, 2016
“Platform is easy to use and streamlines employee onboarding and…”
Platform is easy to use and streamlines employee onboarding and integrating with other apps. Have some big plans in store for working with Zenefits, our clients, and other SaaS partners. Free platform that does SO much and makes sense to tap into their other products sooner or later depending on needs. Ehh.... not sure.. Onboard your employees in one place and send data to the other apps like payroll, and more. They also have some resources for helping streamline HR as a whole.
★★★★★
Thursday, November 10, 2016
“Love it to the bone. Only needs a mobile app…”
Love it to the bone. Only needs a mobile app and it will be my prefect time-tracking, HR handling, vacation responding companion.
★★★★★
Monday, November 7, 2016
“I've been using Zenefits for the past year now, and…”
I've been using Zenefits for the past year now, and I don't think I'm EVER going back. When we started our company we had to hire a special person to help manage HR, payroll, etc. When it comes to managing paperwork and copy & pasting data from one place to the next, people are incredibly error prone. Zenefits has taken all the error-prone mistakes out of our HR processes and replaced them with a streamlined onboarding and HR managements experience. Zenefits is integrated with our Quickbooks Online Payroll, so employees can update their address info, withholdings, etc. on Zenefits and the data gets seamlessly transferred to Quickbooks! We love Zenefits!
