Restaurant Management Software

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What is Online Restaurant Management Software?

Restaurant Management Software integrates with POS and other systems. The solution gives complete control over the business and allows users to manage employee scheduling, inventory and create reports.

Jolt

Restaurant Management Software


Jolt is an all-in-one solution for employee training, scheduling, time & attendance, announcements, and task management. Imagine all of your managerial processes housed on one easy-to-use device, with every task tracked in real-time. Get text or email notifications.. Learn more about Jolt.



Serchen Index
68.56
142 Employees
N/A Subscribers
151 Followers
N/A Likes
Tock

Restaurant Management Software


Tock is a comprehensive platform built to fundamentally change the way restaurants think about and run their business. This includes a robust reservation, guest, and table management system for restaurants of all sizes across the globe. Learn more about Tock.



Serchen Index
68.00
104 Employees
N/A Subscribers
5,171 Followers
2,935 Likes
HotSchedules

Restaurant Management Software


We are currently waiting for our team of software specialists to complete their research on HotSchedules. A more detailed breakdown of their services and company reviews are currently available on their profile page. Learn more about HotSchedules.



Serchen Index
68.00
309 Employees
1,000 Subscribers
4,600 Followers
20K Likes
Flipdish

Restaurant Management Software


Flipdish puts restaurants, cafés and takeaways of all sizes in control of their business growth with a digital ordering and marketing system that builds brands, grows profits and turns customers into regulars. With a branded website, app or self-service kiosk,.. Learn more about Flipdish.



Serchen Index
67.00
166 Employees
N/A Subscribers
6,051 Followers
3,025 Likes
Revention

Restaurant Management Software


Simplify Your Life with Revention Revention’s integrated solutions enable restauranteurs to control costs, increase revenue, and delight their customers with a broad range of ordering capabilities and loyalty programs. The Right Solution You need a solution provider.. Learn more about Revention.



Serchen Index
66.00
132 Employees
N/A Subscribers
820 Followers
38K Likes
Punchh

Restaurant Management Software


We are currently waiting for our team of software specialists to complete their research on Punchh. A more detailed breakdown of their services and company reviews are currently available on their profile page. Learn more about Punchh.



Serchen Index
66.00
257 Employees
44 Subscribers
25K Followers
1,702 Likes
Chope

Restaurant Management Software


Chope is on a mission to connect diners and restaurants and vice versa through discovery, reservations, and dining deals. Founded in 2011 and currently operating in 8 cities, we have seated over 35 million diners, and have helped more than 3,700 restaurant partners.. Learn more about Chope.



Serchen Index
64.00
150 Employees
N/A Subscribers
905 Followers
86K Likes
Compeat Restaurant Management Software

Restaurant Management Software


Compeat offers the most comprehensive and innovative all-in-one restaurant management software available for the restaurant industry. With over 34 years of industry experience, we are the largest provider of integrated accounting, back office, workforce and business.. Learn more about Compeat Restaurant Management Software.



Serchen Index
63.00
179 Employees
N/A Subscribers
726 Followers
1,775 Likes
Altametrics

Restaurant Management Software


Altametrics is the leading provider of Enterprise Software Solutions, with a large deployment in the restaurant sector. Altametric's flagship product offering e*Restaurant, provides Food Management, Workforce Management and Supply Chain Management to the world's most.. Learn more about Altametrics.



Serchen Index
63.00
173 Employees
N/A Subscribers
2,260 Followers
852 Likes
HungerRush

Restaurant Management Software


HungerRush is leading innovation for the hospitality industry with its advanced restaurant management system (RMS) which gives restaurants and chains the ability to drive revenue growth by acquiring deep knowledge of their customers, and to achieve operational.. Learn more about HungerRush.



Serchen Index
63.00
76 Employees
190 Subscribers
831 Followers
37K Likes
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Written by Zoe Stimpson on 16 December 2020

If you’re an owner looking to energize your restaurant and gather more information about your clientele, restaurant CRM software is a must. Perhaps you’ve noticed a recent decrease in customers or more frequent poor reviews, or maybe you’d like to experiment and branch out a little in your restaurant, but you don’t want it to fail. This is where Restaurant Management Software comes into play.


What is Restaurant Management CRM Software?

Most often CRM software is seen in online stores or retails shops. CRM’s overarching goal is to build a relationship with the consumer so they receive consistent or tailored care; CRM software does this by organizing communications and building profiles to help businesses be better informed about their customers. This process works well for retail: a shop offers a unique or comfortable shopping experience complete with unique or bespoke items that the consumer desires, which keeps them returning time after time.

But this same process of reaching customers and bringing them back again and again should also apply to a restaurant. Think of some of the large restaurant chains. Why do people return again and again to Starbucks, even though you’ll find a host of coffee connoisseurs insisting that it isn’t the best coffee? Starbucks offers consistency; customers get the same drink they want from a Starbucks in Orlando as from a Starbucks in Jackson Hole, Wyoming. That consistency is provided by the information Starbucks gathers from its customers - everything from simply tracking what sells, to organizing and tracking customer reviews and feedback.

That’s what CRM promises for restaurants - the ability to process information and build relationships with clients that otherwise would need dozens of employees. How will a CRM system help your restaurant? According to a recent study, 70% of restaurant patrons dine and never return. As a restaurant owner, your focus shouldn’t be on the 70% that won’t return. They’re not necessarily your market, as they may be from out of town, not partial to the food on the menu, or just not who you want as repeat customers. Instead, your restaurant CRM focus should be on the 30% of repeat customers.

Knowing your customer base allows you to cater specifically to their needs, so they will want to return again and again. Here’s the strategy for focusing on the 30%.

A Restaurant CRM strategy

Think of your restaurant CRM as your personal guestbook. Your Restaurant CRM program should store personal information that the guest is OK with leaving with you. Think of information like allergies, personal preferences to seating, birthdays, anniversaries, drinks, companies, and more.

A good restaurant CRM program offers not just personalization but the opportunity to automate personalized messages. If a customer’s birthday is coming up in the next month, the CRM program can send them a happy birthday wish and a discount offer on their next visit. For repeat business from a company who wines and dines their clients in your space, you can reserve their preferred table or room so they can take as long as they like and provide them with their favourite drinks, while offering a level of care that they won’t receive in other places.

A consistent, personalized service builds loyalty to your restaurant brand. You may want to create a loyalty card, or offer free drinks after a certain number of visits. Maybe your most loyal guests get invited to special nights with a visiting chef or a reservation-only date night with a special menu. Your customers are rewarding you with their loyal service, so it stands that as a restaurant, you’ll return the favor of their loyalty.

Integrating your restaurant management software with your POS software makes these personalized details easy. Instead of trying to remember or write down the favourite drinks of a certain party, your CRM will note these details based on POS purchases. Finding an all-in-one CRM software that makes life easier for your staff also makes their job easier.

Restaurant Management Software Options

Some restaurants opt to build their own management software, just because they can and they have a POS system that they prefer and want integrated in their own specialized system. For others, it’s probably easier to switch systems completely. Finding a restaurant specific CRM is key, as it will offer a different level of personalization that retail specific CRM programs won’t have.

Convinced? Check out our list of restaurant management software packages that are excellent at helping you keep your customers happy and returning.

Conclusion Your repeat customers will build your brand and influence other customers. With the help of a restaurant management system, your job as restaurant owner will be to keep creating a menu and atmosphere that is always delicious and welcoming, as the software helps you keep and retain your customer base.