Ace Cloud Hosting

Ace Cloud Hosting

272 Reviews · Last reviewed on 21 August 2019

What is Ace Cloud Hosting?

Ace Cloud Hosting is an award-winning application hosting provider. We are renowned for expertise in hosting accounting, tax, construction and other business applications, such as QuickBooks, Sage, ATX, Drake and more. With more than a decade of experience of offering cloud services to clients throughout the globe, Ace Cloud Hosting specializes in -

  1. QuickBooks Solution
  • QuickBooks Pro Hosting
  • QuickBooks Premier Hosting
  • QuickBooks Enterprise Hosting
  • QuickBooks Accountant Hosting
  • QuickBooks Point-of-Sale Hosting
  • QuickBooks Hosting Support
  1. Sage Solution
  • Sage 50 Hosting
  • Sage 100 ERP Hosting
  • Sage 300 ERP Hosting
  • Sage 500 ERP Hosting
  • Sage 100 Contractor Hosting
  • Sage 300 CRE Hosting
  1. Tax Software Solution
  • Drake Tax Software Hosting
  • ATX Software Hosting
  • ProSeries Tax Software Hosting
  • ProSystem fx Tax Hosting
  • Lacerte Software Hosting
  • UltraTax CS Hosting
  • TaxWise Hosting
  • TaxAct Software Hosting
  1. Business Applications
  • Office 365 Hosting
  • Microsoft Exchange Hosting
  • Office Tools Hosting
  1. Cloud Solutions
  • Managed Server Hosting
  • Private Server Hosting
  1. Hosted Virtual Desktop
  • Virtual Desktop Hosting

Want Help? Web: https://www.acecloudhosting.com/ Contact: 1-855-ACE-IT-UP (Sales) or 1-855-219-0432 (Support) Mail: [email protected] , [email protected]

Ace Cloud Hosting Key Features

99.999% Server Uptime

24x7x365 Chat, Email and Voice Support

100 Days Data Backup

Pay-as-you-Go Feature

Enterprise Level Security

FREE Trial

Business Continuity

What is Ace Cloud Hosting?


Ace Cloud Hosting Support & Customer Service

In the course of providing hassle-free cloud solutions and smooth experience to the customers, we have a dedicated team of friendly and skilled experts available 24x7 - even on weekends at their service, throughout the year. Clients can reach us over the phone call, live chat or email to avail immediate assistance to avail support or consultation.


Ace Cloud Hosting Reviews

4.8

Excellent!

272 Reviews

Last reviewed on
21 August 2019

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Thursday, August 22, 2019

from Donald Maass Literary Agency

Suresh at Ace Support was persistent and extremely helpful, and resolved a vexing hosting issue far beyond my ability. Well done! Thanks, Suresh--and Ace.

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Friday, July 26, 2019

from 4 Front Holding

Good Service

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Wednesday, July 24, 2019

from Monere Security Solutions

Suresh the support person was patient, kind, knowledgable and didn't waste time. He understood the issue quickly and just as quickly worked to resolve it and get me up running. One of the best support experiences I have had in a long time. Great Job, Suresh!!

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Tuesday, July 23, 2019

from -

great services

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Monday, July 8, 2019

from Green Badge

Signed up at 7:00pm on 7/3 and was up and running by 9:00 am on 7/4. Fast. Great service. Good instructions. Very pleased. Thanks

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Thursday, July 4, 2019

from A Joy of Granite & Natural Stone, LLC

Suresh was wonderful and helped me tremendously. Very knowledgeable and fixed all of my problems!!!!!

Thank you Suresh!!!

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Monday, July 1, 2019

from Cannonball Trucking, Inc.

Suresh was amazing and crucial to the deployment of my hosted QB Enterprise installation. When we ran into an issue with the payroll subscription service, he phoned QB support and waited patiently while the issue was resolved. I could not be happier with the experience offered by Suresh and Ace Cloud Hosting!

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Thursday, June 27, 2019

from Downtown Decorations, Inc

Service has been fantastic. Suresh is great

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Thursday, June 27, 2019

from Advanced Hydraulic Solutions, Inc.

Exceptional customer service every time I call. Was apprehensive about this service at first but these guys go above and beyond. Would not hesitate to recommend.

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Thursday, June 27, 2019

from Milestone Brands

Suresh was very prompt & helpful. Resolved the issue quickyl
Thanks!

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Tuesday, June 25, 2019

from Early Childhood Council Leadership Alliance

Outstanding service.

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Friday, June 21, 2019

from Tristar Advanced Tech, Inc.

Suresh is terrific. So helpful in getting us through the issues we were having. Explained everything to us in a way that we could understand. Thank you Suresh!!

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Wednesday, May 22, 2019

from BKPR

Suresh. Beyond customer service, EXCELLENT.

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Friday, May 10, 2019

from Novasyte

Very helpful in providing the services that I needed (admin mode, as prior employee no longer in role).

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Friday, May 10, 2019

from Golf Trek

Thank you for the amazing assistance today! You all are so very professional and helpful!

Sharon

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Thursday, May 9, 2019

from Tally Energy

Great service!

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Thursday, May 2, 2019

from CFR Rinekns LLC

Rep Suresh has done a great job creating a script that runs our sync utility with delayed timing and and start all the auto programs needed for it to work correctly. Thank you for your superb service, it exceeded my expectation.

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Tuesday, April 30, 2019

from Zia Zahid, CPA

Contacted Suresh and he very efficiently resolved the issue...Good job, Suresh.

0 of 1 people found this review helpful.
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Monday, April 29, 2019

from RMR carpet cleaning

Suresh, the technician helping me today was extremely knowledgeable, friendly, quick and professional.

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Friday, April 26, 2019

from Poets Eyewear

perfrct

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Friday, April 26, 2019

from Chilltek

Great work!!! Very helpful and informative. He went out of his way to help us out, Very Patient.

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Friday, April 26, 2019

from LOJKD

Very prompt response. Very helpful.

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Monday, April 15, 2019

from Mucho

Not a smooth service provider, intermittent services. I hope they understand it and start working on improvements in their business infrastructure.

Response from Ace Cloud Hosting:
25 April 2019 at 05:39

Hi Jason! We always aim to deliver a great experience. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. However, we'd like to learn more about your situation and what exactly happened. You may reach us anytime at support[at]acecloudhosting.com or 1-800-432-1585. Again, thank you for your feedback!

0 of 2 people found this review helpful.
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Monday, April 15, 2019

from Barbara Slawson CPA

Very good service, fixed my problem quickly and got me back in business.

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Monday, April 15, 2019

from Equity Connect

We use quickbooks over the cloud server. They are always amaz ing and super helpful whenever we need them. Absolutely recommend.

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Sunday, April 14, 2019

from Shelley B Drevas

AWESOME AND ALWAYS HELPFUL. THANK YOU SO MUCH!!!!

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Monday, March 25, 2019

from LOLp

I give you 3.75 stars because two of your techs were great. However, it took us about two days to get up and running and I don't understand that. Plus, had to put my tech guy on the calls and pay for his time...otherwise, we seem to be o.k. at this point and we're excited to be able to have our program shared by your cloud.

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Monday, March 25, 2019

from LPLM Tax Attorney Inc

Awesome Service!! Always available and ready to help!! Very reliable and knowledge customer service

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Thursday, March 21, 2019

from American Gezhi Mart

Very nice service and very quick response.

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Thursday, March 21, 2019

from JTA MJL New Corp

good support, always availble to help

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Friday, March 15, 2019

from Downhole Innovations

Easy, fast, good help

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Tuesday, March 12, 2019

from BHBC

We recently started using Ace to host our Quickbooks. Their support has been stellar! All of our technical questions have been answered the same day and typically on the initial call. Special kudo's to Vaibhav who was able to get a quick resolution to an issue by conferencing in himself, as a sales person, and a tech support person! We highly recommend Ace for hosting.

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Friday, March 1, 2019

from EIERMAN & SCHULKEN, LLC

Excellent support, fixed my problem printing promptly.

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Thursday, February 28, 2019

from 825209 Alberta Ltd.

Had some major problems with quickbooks but everyone was willing to help me and we got everything fixed. I am now up and running and greatly appreciate everyone who help me.

Thank you

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Thursday, February 28, 2019

from Chevalier Lewis Tax Service

Great service

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Thursday, February 28, 2019

from Charissa H. Cotten, CPA, PA

Ace Cloud Hosting has been wonderful. From initial contact to setup to getting the site exactly the way that I need, they have been professional, efficient, and easy to work with every time. Wonderful service and friendly, too.

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Thursday, February 28, 2019

from Crocus Landscaping

quick, friendly, helpful service

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Thursday, February 28, 2019

from Concerned Citizens

I always get the help I need with this company. Customer service is always available and almost immediately discovers what the issues are.

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Friday, February 22, 2019

from maxval cpa

very efficiently to fix our issues

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Wednesday, February 20, 2019

from Ryan-Boer solutions

Vivek was knowledgable and very helpful. quick fix! thanks! Use QuickBooks Desktop hosted on cloud server.

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Wednesday, February 20, 2019

from TCS Interpreting

Suresh was very helpful with installing Quickbooks. He tried to help to find correct files and I need to ask our local company IT. He was nice and helpful.

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Tuesday, February 19, 2019

from Phoenix Electric Ent. Inc.

I picked up a surface to attempt to do more work in the field but could not get QB to load. Called customer service and they were helpful, efficient, and now I can see about using QB while on job sites. Thank you.

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Monday, January 21, 2019

from CONSOLIDATED HUDSON ELECTRIC CORPORATION

Suresh Kumar was excellent. Wonderful service, quick and patient. The best!!!!

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Wednesday, January 9, 2019

from Levine & Associates LLC

Suresh did an incredible job getting my password changed

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Tuesday, January 8, 2019

Verified Review

from AB Computer

I have been working with Mohit Kaul and his team at Ace Cloud Hosting for about a year now. As an IT provider I depend on cloud services to help me get jobs done quickly and efficiently. Mohit Kaul and his team have given nothing but the best customer service and the fastest response times to myself and my clients. Much appreciated!

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Friday, January 4, 2019

from Ridhwan Foundation

Suresh was fast, efficient and patient with me. Got the problem first time thru the process.

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Friday, January 4, 2019

from Quiltex Inc

Every issue I have had has always been dealt with professionally and promptly. Thanks ACE!

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Friday, January 4, 2019

from Zia Zahid, CPA

Ace Cloud is always one call away. The Support team picks up the phone right away and provide me with instant quality support. I recommend them highly.

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Wednesday, January 2, 2019

from TotalMed Staffing

Very prompt response and super helpful!

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Friday, December 28, 2018

from CD

Thank you!!!!!!

1 of 1 people found this review helpful.
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Friday, December 28, 2018

from Dtc consulting

Ace cloud helped me with ease and solved my problem. I would recommend to everyone.

1 of 1 people found this review helpful.
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Friday, December 21, 2018

from Everbearing Services

Very helpful and solved the problem.

1 of 1 people found this review helpful.
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Friday, December 7, 2018

from Glass to Go, Inc

Great job working through a difficult problem. Stuck with it to the end

1 of 1 people found this review helpful.
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Tuesday, August 21, 2018

from HP Village Market

Ace is quick to help resolve any issues we have. Amazing customer service!

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Monday, July 23, 2018

from Presidio Doors, LLC

Vivek's services were outstanding.

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Wednesday, July 18, 2018

from Carlson

Great hosting service. The support if something goes buggy is invaluable.

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Thursday, June 14, 2018

from Muto Construction

These guys are really good, Whenever we have a problem they are there to help within seconds. they always accomplish the task and get us up and running quickly. no need to call QB for help and wait hours

1 of 1 people found this review helpful.
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Monday, May 21, 2018

from Top 10 Produce LLC

"D" , my technician was super patient and super helpful. He personally walked me through the entire setup, and he was very patient. He helped me move two company quickbook company files to the cloud. He also took the time to help me set up logos, and custom profiles. Finally, he showed me how to set up a secure email for each quickbooks so that I could email invoices from a dedicated company email.

If I could give 6 stars for this first class service I would!

JB

2 of 2 people found this review helpful.
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Thursday, May 17, 2018

Verified Review

from Renee' Mears Realtors

After wasting over 2 hours with Intuit support we contacted Ace Cloud Hosting directly and within 15 minutes they solved all of our problems immediately. Ace support is extremely reliable and helpful, I can not recommend them enough.

2 of 2 people found this review helpful.
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Wednesday, May 16, 2018

from Theresa D Props, CPA

Janardan was a great help in assisting me with my issue today with restoring a backup for my QuickBooks files. These guys are always quick to assist with any and all of my issues.

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Wednesday, May 16, 2018

from Lu Granite

Fast response and very helpful

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Monday, April 30, 2018

from Merepark

I so appreciate the help! In every circumstance, the representative has been so polite and patient with me. I am certainly NOT a power user and don't even have the correct words to even explain my needs; yet, the technical support person listens and interprets . I am so grateful. Thank you to all

1 of 1 people found this review helpful.
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Wednesday, April 25, 2018

from Bookkeeping Tax & Admin Services

I have been using Ace Cloud for my QuickBooks Hosting for several months and I am very pleased with their service. Their customer support is the best I have experienced. I would highly recommend Ace Cloud Hosting for QuickBooks!

1 of 1 people found this review helpful.
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Wednesday, April 18, 2018

from Twylite Investments

Everything was perfect and quick

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Wednesday, April 18, 2018

from Paradigm Tech Solutions

This has been the 2nd or 3rd time I have worked with Vivek. He has always been very courteous, thorough and patient in his approach with customers. He speaks impeccable English and has been very helpful in solving any issue I have had in a timely manner. I greatly appreciate his professionalism!

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Friday, April 6, 2018

from Tryon Veterinary Partners

Ace Cloud Hosting for our Quickbooks Enterprise software has been a great value add to our finance department. The support team is knowledgeable and is timely in resolving any issues

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Tuesday, April 3, 2018

from 3BM Tax

These guys are super quick to answer the phone and when I have problems with pop-ups in quickbooks, they always seem to figure out the problem right over the phone quickly. They are always friendly and efficient.

1 of 2 people found this review helpful.
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Tuesday, April 3, 2018

from Metro Mechanical Corp

Quick and efficient quickbooks assistance.

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Wednesday, March 28, 2018

from Boba Inc

Took the time to fully determine the issue and resolved all of my connection issues. Thanks so much

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Wednesday, March 28, 2018

from Echo Lake Entertainment

The service provided by the representative for my recent lock out was very efficient and very straight to the point. I appreciated the experience! Not like usual tech support.

1 of 1 people found this review helpful.
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Friday, March 23, 2018

from Precision Converters, Inc.

PCI uses Quickbooks on server and it's been working fine. Support team is fantastic.

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Friday, February 23, 2018

from Healthcare- South Florida

Spectacular customer service from the day we started. Highly recommended.

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Friday, February 16, 2018

from RoofMart International, Inc

We are very happy with our service and support! Always no problems when dealing with them. The Sage Peachtree service is seamless and we have never been happier.

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Friday, February 16, 2018

from ISTAXpro.com

Janardan was able to successfully direct me through QuickBooks 2018 Accountant as I had questions during busy tax season. Thank you Janardan, your a savior!

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Tuesday, January 16, 2018

from Lwarenceville Tax Services

Vivek from Real Time Cloud Services provided excellent services for setting up printer and printing issues

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Wednesday, January 10, 2018

from Lu Granite & Cabinet

He was very helpful dealing with intuit, I would have never got my issue worked out if I did not have Vivek had not talked to them and help them to understand my problem.
Thank you

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Monday, January 8, 2018

from Lenol Auto Ltd

Great customer Service, It's been long time (since 2013) i have using QuickBooks hosting service with them & i got no issue ever.
Good Customer Service & Technical Support.

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Thursday, January 4, 2018

from Redecam

Dwaipayan was very helpful in getting issues resolved in our Quickbooks software. He did an update and it quickly fixed the problem. Thank you for your assistance.

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Tuesday, January 2, 2018

Verified Review

from Lead Staffing

We have been using ACE for over six years and their service and support has been terrific!

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Tuesday, January 2, 2018

from marbel conceptz

Always there to answer a tech call...fast and efficient. Great knowledge of QB, regularly update software and knowledge of fixes

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Tuesday, January 2, 2018

from Springhaus

Helped me recover my Google Drive through Quickbooks!!

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Friday, December 22, 2017

from ABE

Great service and tech support for my Quickbooks server hosting service.. Allows me travel anywhere and have access to my files!

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Thursday, December 21, 2017

from Strider Management

Professional, quick, easy
Thank you!

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Friday, December 15, 2017

from FBO Professionals Group

Excellent, Dan was wonderful and very helpful!

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Tuesday, December 12, 2017

from BCA Consultingllc.com

QuickBooks - Janardabn helped me be able to print again, and stayed on the line with me until he knew that our client could print as well. Wonderful help, as always! thank you

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Tuesday, December 12, 2017

from Quest

Always very helpful with QB cloud hosting. Very professional and always help when i email them.

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Monday, December 11, 2017

from Metro Mechanical Corp

Great customer service! If there is any sort of problem with the system it is quickly resolved.

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Tuesday, December 5, 2017

from Actegra Business Solutions

Always prompt service with favourable results.

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Tuesday, November 28, 2017

from Xpedition Travel

Very friendly and helpful!

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Monday, November 27, 2017

from Law Office

They host my QuickBooks and were incredibly helpful tonight with some connections issues I was having!

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Tuesday, November 21, 2017

from Warrior Accounting and Consulting

Dwaipayan fixed the uniprint problems I had with Drake. Fast, efficient and courteous! 5 stars!!!!

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Thursday, November 9, 2017

from Muto Construction

Been using these guys for over a year and every time there is a problem they solve it very quickly. I appreciate there prompt attention.

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Tuesday, November 7, 2017

from Huned Doctor CPA PC

Using the services for Quickbooks hosting and ATX tax software for the last 4-5 years.
Very satisfied with the services provided

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Monday, November 6, 2017

from Brian Borawaski CPA. PC

Your services is very bad I just faced many of problems from your cloud services since last 14 days.

Response from Ace Cloud Hosting:
18 December 2017 at 03:36

Hi Brian,

We apologize for the inconvenience caused to you.

We thank you for taking the time to bring your concern to our attention. We welcome and appreciate your feedback as this provides us with a valuable insight into our services from the client's perspective and leads to further service improvement. We work really hard to provide reliable, secure, and super fast cloud services, considering customer satisfaction our top priority.

We did our research and couldn't locate you in our records. We couldn't find a pending case which has lasted over 14 days as well and hence, we will need your help to find and resolve things.

Please do not hesitate to contact 800-432-1585 or mail to [email protected] at your earliest convenience.

We are here for you.

Sincerely,
Support Team, Ace Cloud Hosting

4 of 14 people found this review helpful.
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Monday, November 6, 2017

from Mediderm Laboratories

They are very co-operative. Help me very quickly. I will definitely use these services. Thanks

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Monday, November 6, 2017

from Levine & Associates LLC

I am very impressed with Ace's online support. Every time I have needed help, you specialists were able to resolve the problems very quickly.

1 of 1 people found this review helpful.
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Friday, November 3, 2017

from ENT Associates

Dwaipayan was a great help. Took less than a few minutes for him to solve my problems.

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Wednesday, November 1, 2017

from Redecam

Great Service every time. Always able to fix the problem. Thank you.

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Tuesday, October 31, 2017

from Strider Management

Vivek solved both of my issues quickly and efficiently.
Thank you!

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Monday, October 30, 2017

from Magniflex

Great service. Very reliable and quick.

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Monday, October 30, 2017

from Full Circle Maintenance & Repair, Inc.

Service was speedy and complete. My tech was professional , patient and very helpful to get me back up and working. thank you ! :)

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Monday, October 9, 2017

from Roosevelt LLC

Vivek could not have been more helpful and certainly allowed me to have every confidence in his ability. We use QuickBooks on Ace cloud hosted servers which are very reliable and fast.

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Monday, October 2, 2017

from Lu Granite & Cabinet

Janardan Mishra was able to adjust my checks setting in QuickBooks. He was fast and friendly.

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Sunday, October 1, 2017

from TAXEVO

Very helpful. Helped to install scanner. Excellent customer service.

Arun Kumar,CPA

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Friday, September 29, 2017

from Entech Instruments

I cannot say enough good things about this company. We switched servers and they helped us perform a Sage 100 ERP upgrade from 2014 to 2017 and they have done an all around fantastic job! So far we have worked with Abhishek Sharma, Kulvinder Singh, Gaurava Tyagi, Vivek Sharma, Dwaipayan Ganguly, Janardan Mishra, Shubhashish Ranjan, Dharmendra Kumar and everyone has been 100% dedicated to getting us settled into our new server home. They have been exremely responsive, helpful, and kind in their dealing with me as the Administrator as well as our individual users. So far I would say that their services are amazing and that the pricing is phenomenal as well. Thank you to all of you that have helped us thus far. I hope to have a long and healthy relationship with this company.

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Wednesday, September 27, 2017

from QRC Valve Distributors, LLC

Received great service. was able to fix my issues within minutes.

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Wednesday, September 27, 2017

from DR Tax Guy

Excellent service, very quick to solve problems.

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Monday, September 25, 2017

from Martin Enterprises HVAC

The professionalism and experience of the company
and staff is top knotch. We are very happy with this
service, it has allowed our staff to successfully work remotely to provide our best service as well.

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Monday, September 18, 2017

Verified Review

from Lead Staffing

As always, excellent and timely service in helping me set up my new computer on the server!!!

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Monday, September 11, 2017

from Stanmark Food Products, Inc.

Awesome support - Always help and correct issues in minutes. I use the server mostly for QB - the program works faster than on our local server.

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Tuesday, September 5, 2017

from JKD Co

This is a great service with excellent customer support!

1 of 1 people found this review helpful.
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Thursday, August 31, 2017

from RenewLogic

Janardan was able to help me resolve my issue with email and Quickbooks very quickly. He was professional and courteous. Thank you

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Tuesday, August 29, 2017

from Puroil

Janardan was very helpful in helping me upload a portable quickbooks file to our accountant. Could not have done it without him. Thank you so much for being so helpful!

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Wednesday, August 23, 2017

from Aall & Company Ltd

Our company has been working with Ace Cloud for about 6 years now. They host our Quickbooks files. We have found their service invaluable as we have never had to worry about losing our data. We have been able to work 24/7 on our files from all over the world.
Their response to any issues such as our not being able to access the server (mostly an issue with our own computers) has been immediate. They have solved any problems quickly and courteously.

We would recommend them to any individual or company needing safe and secure back-up of their data.

Mary K

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Tuesday, August 22, 2017

from Cyphen Limited

The Quick Book hosting service is very good. I like their service and the tech support is very helpful.

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Monday, August 14, 2017

from Van Bulck Ratliff CPA Firm PC

Quick and polite service, handled the problem.

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Wednesday, August 2, 2017

from authentic Knitting Board

Extremely helpful and fast and knowledgeable.

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Tuesday, August 1, 2017

from Sandra King Financial Services, Inc.

Vivek was great with helping me recover my QB file that I accidentally deleted. They are always friendly and willing to help.

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Tuesday, July 25, 2017

from Quest International

Ace Cloud Hosting offers wonderful customer service. They are always extremely quick to assist our company why any issues we may face or questions we have. They always answer emails quickly and always answer the phone, which is a huge help. They are very kind over the phone. Overall A experience with them.

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Tuesday, July 11, 2017

from HCP

Excellent support!!!!!!!!!!!!!! We use their QuickBooks support and hosting

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Monday, July 3, 2017

from Trish Feistner

Always quick, excellent customer support for Quickbooks Cloud at Ace!

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Sunday, July 2, 2017

from ADVANCED GLOBAL LOGISTICS

EXCELLENT SERVICE. WE USE QUICKBOOKS HOSTED OVER THE CLOUD SERVER,.

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Monday, June 26, 2017

from george m hill & sons, inc

was a great help- very knowledgeable . We use Quickbooks over the server hosted by Ace Cloud Hosting.

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Wednesday, June 14, 2017

from Trupply LLC

We have been using their services for 8 months and very happy with it. Server is up almost all the time. Speed is good. Customer service is very responsive. Prices are reasonable. What else you can ask!. Strongly recommended........

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Wednesday, May 31, 2017

from St. George Party Rentals

Very helpful in helping me upgrade my Quickbooks to a new version so I had the ability to email. Very Friendly service and VERY helpful!

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Wednesday, May 31, 2017

from Telecom Direct, LLC

Very good Service and quality!

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Tuesday, May 30, 2017

from marbel conceptz

PHone service is ALWAYS prompt, effective and efficient. I have always enjoyed wonderful interaction with ACE EE, who are knowledgeable, patient and thorough. Frankly staff knows more about QB functionality than many Intuit Pro Advisors!!

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Wednesday, May 17, 2017

from Westco Systems Inc

Very patient and helpful...

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Tuesday, May 2, 2017

from Mixbook

Great customer support. Very timely and diligent in making sure issues is fixed to completion.

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Tuesday, May 2, 2017

from Safe Harbor Inc

Great service. We always have good luck with their response to any of our questions or issues.

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Friday, April 28, 2017

from Maryland Horse Breeders Association

An excellent company. Their response time is great, and the knowledge of the technicians is incredible. We've never been able to stump them, even with our crazy work flow. Can't say enough great things about them.

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Thursday, April 27, 2017

from APP Investment Fund

Vivek was very helpful today! I appreciate the great service. We use QuickBooks Hosting services over the Shared cloud server.

0 of 1 people found this review helpful.
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Wednesday, April 26, 2017

from SF Modern

They helped me with a printer issue and were able to guide me easily through the steps to correct the issue. Really liked the customer service.

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Wednesday, April 26, 2017

from Rangel Business Services Inc.

Escellent service. Very happy with the level of service the employee provided.

Thank you so much.

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Wednesday, April 26, 2017

from Free Press, Inc.

We host QB desktop on this server. Easy to use and responsive support when needed.

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Wednesday, April 26, 2017

from Coastal Tile & Stone, LLC

Quick Books is a great program online. The technical support team is also very helpful.

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Wednesday, April 26, 2017

from Champion Income Tax

As always, Great, Responsive and Quick Customer response

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Tuesday, April 25, 2017

from Southwest Bookkeepers

Vivek was able to quickly figure out why I was not able to load my client to the 2017 version of QB's. He was extremely helpful.

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Thursday, April 20, 2017

from Power Control Systems Engineering,Inc

Always the best service every time.

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Tuesday, April 18, 2017

from Go Ye Village

Always so helpful when I am having trouble logging into our Quick Books account. So very nice and quick!! I am back to work in no time at all.

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Tuesday, April 11, 2017

Verified Review

from Jon Bell, CPA and Co. LLC

It works great at times but their servers are unreliable as the network crashes fairly frequently. Also, the process to set up the cloud server was a difficult and frustrating process.

Response from Ace Cloud Hosting:
12 April 2017 at 07:35

Dear Jon,

We are sorry to hear about your unfortunate experience.

First and foremost, We'd like to apologize for any inconvenience we may have caused to you that has led to bad experience.

Due to some unavoidable rare network glitches in one of our data centers last week, you faced performance issues with the server, also, there was a delay in migration process because of the type of application setup you had. However, all of the issues have been taken care now and currently there is no performance or setup issues are left over.

It's our ultimate goal that all of our customers go through an exceptionally gratifying experience. We will do whatever it takes to achieve that and we are always ready to do so for you as well. In case you need any further assistance, feel free to call us at 800-432-1585. We'd be glad to assist you on that.

Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you.

Sincerely,
Support Team, Ace Cloud Hosting

0 of 1 people found this review helpful.
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Wednesday, April 5, 2017

from Secondgenome

Thank you for the support and service!

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Monday, April 3, 2017

from Bubela

There customer service is excellent. A wonderful Quick Books hosting option!

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Thursday, March 30, 2017

from Afton Promotions

Very personable and very knowladgeable.
Kulvinder.. was a great host and solved my problem fast . good service of QuickBooks hosting..Must recommend to all.

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Wednesday, March 29, 2017

from Legacy Remodeling Team

Great support. Never have to wait to talk to someone and they are quick to follow up on any questions. Everyone is very knowledgeable. I have used them for 3 years and am very satisfied.

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Tuesday, March 28, 2017

from peter wittscpa

Very helpful in solving Quickbooks access issues over phone.

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Thursday, March 23, 2017

from Michael Anthony Furniture

I love that the tech was willing to spend so much time working with me trying to fix my printer problems. It didn't resolve in the perfect way that I would like it to, but I have been given some good options and am able to print my labels.

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Thursday, March 16, 2017

from A Joy of Granite & Natural Stone, LLC

Janardan was very helpful in my search for my icloud server. He instructed me, as well as took control of my issue(s) and fixed my personal server for me to use the Icloud folder. They are so helpful at Real Time Cloud Services. I have used them for my server choice for over 3 years - they are totally up on all the new features and can solve all the problems that arise in having a server. Thank you Real Time Cloud Services!!!!!!!! They are awesome!!! Joy

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Thursday, March 16, 2017

from Panorama

Responsive and helpful

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Wednesday, March 15, 2017

from Sallyport

Great experience. Customer service is very knowledgeable at fixing issues. Customer service fixed an issue with QuickBooks registration.

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Wednesday, March 8, 2017

from NCES

Great product but poor sales and service. I dont appreciate being lied too.

Response from Ace Cloud Hosting:
15 March 2017 at 23:00

Hi Mike,

We apologize for the inconvenience caused to you.

We did our research and found that there was a confusion in the pricing which was offered to you along with our promotional offer which led to the current situation. We will take necessary measures to make sure that this is not repeated.

To compensate for this scenario, we decided to provide you with additional discounts over and above the promotional offer.

We thank you for taking the time to bring your concern to our attention. We welcome and appreciate your feedback as this provides us with a valuable insight into our services from the client's perspective and leads to further service improvement, as it has done in this case.

If you have any queries arising from the above, then please do not hesitate to contact 855-ACE-IT-UP at your earliest convenience.

0 of 2 people found this review helpful.
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Monday, March 6, 2017

from Incline Village Board of Realtors

Gaurav and others worked diligently to resolve a conflict in getting my web connector to work. Though it took hours, they persevered and found the issue and got the set up working. They did not quit and they worked at it till the underlying problem was found and corrected. It wasn't an issue they were responsible for but they got it figured out none the less. Very pleased.

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Thursday, March 2, 2017

from Novasyte

Very helpful!!

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Tuesday, February 28, 2017

from The Workhouse Worldwide LLC

Great cloud-hosting option. Speedy response and full walkthrough of any tech related issues, including Quickbooks troubleshooting. Highly recommended.

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Thursday, February 16, 2017

Verified Review

from The Footlight Players, inc.

Footlight Players relies on Ace Cloud for hosting its QuickBooks data. Ace is excellent: reliable and competitive. Also great customer support.

1 of 1 people found this review helpful.
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Tuesday, January 31, 2017

from Kerr

Vivek was exceptionally knowledgeable and helpful. He went directly to the problem and solved everything in a matter of minutes. I have never been disappointed with the service at Ace Cloud!

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Tuesday, January 24, 2017

from tax geeks

Helped me in resolving the issue. Great job.
Thanks for your help.

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Monday, January 16, 2017

from Universal Industrial Assets

Quick response, all fixed! Thanks!

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Saturday, January 14, 2017

from Brand Commercial Services

awesome help. Through and complete!
Thank You

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Thursday, January 12, 2017

from Eugene C. Varnado

This service call was very helpful.

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Monday, January 9, 2017

from Carbo Films

It was awesome that they were available on a Sunday and responded very quickly and no wait time. Thank you Vivek!

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Wednesday, January 4, 2017

from Lindamar

Thank you for your help getting me back on quickbooks!!

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Wednesday, January 4, 2017

from BWC

Vivek saved me a 7 hour data transfer by finding a faster method that completed within 5 mins. Thanks Vivek!!

0 of 1 people found this review helpful.
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Wednesday, January 4, 2017

from Sourcing Allies

Great service, good quick resolution to our day to day issues. Have never had reliability issues either. As a business owner I would highly recommend Real Time Services

Jeff

0 of 1 people found this review helpful.
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Wednesday, January 4, 2017

from Van Bulck Ratliff CPA Firm PC

Very helpful and patient. It was a time consuming problem and he was thorough in making sure it was complete.

1 of 1 people found this review helpful.
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Wednesday, January 4, 2017

from Amtech

The service I received today was top notch. I appreciate the prompt and efficient help that the representative provided me with.

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Friday, December 9, 2016

from Native Wholesale

Use QB over the Server. Very helpful. Was able to get us up and running very quickly. Polite and Professional.

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Thursday, December 1, 2016

from Rasmussen, Teller, O'Neil & Christman

Excellent assistance and quick response time!

1 of 1 people found this review helpful.
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Thursday, November 24, 2016

from Shiawassee Regional Chamber of Commerce

My QB back up problem was corrected quickly and very professionally.

1 of 1 people found this review helpful.
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Friday, November 18, 2016

from Anderson Accounting

Always helpful and resolves the problems fast and efficient.

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Friday, November 18, 2016

from point pleasant veterinary hospital

we use quick books
srvice was very helpful

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Tuesday, November 8, 2016

from Whitney & Gore Financial

Service was excellent!

1 of 1 people found this review helpful.
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Tuesday, November 8, 2016

from BLADE EQUIPMENT INC

I'm back up and running on Sage Thank you

1 of 1 people found this review helpful.
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Monday, September 12, 2016

from Accountable to You Inc

Very helpful in fixing the issue we were having.

1 of 2 people found this review helpful.
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Wednesday, September 7, 2016

from BTM Industrial

Love them! Always quick to answer any questions that I may have. I have been a client for the past 3 years. No issues that wasn't resolved with an email or a quick call in. Thank you! Carmen

2 of 3 people found this review helpful.
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Tuesday, August 30, 2016

from SNC construction

I have been using this service with over a year. I could not be happier with it. The technicians are very helpful, whenever i have problems.

Niall

1 of 1 people found this review helpful.
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Tuesday, August 30, 2016

from Cimcon LLC

Great customer service!

1 of 2 people found this review helpful.
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Tuesday, August 30, 2016

from Kenstruct Ltd.

Been using the ace quick books server for a month now. Has changed how I work...where I work. The customer service is what sets this apart from anything else out there. Outstanding!

1 of 1 people found this review helpful.
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Friday, August 26, 2016

from Alliances Management

Great job RTCS! Thank you for your help always - fast, professional, and reliable.

1 of 1 people found this review helpful.
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Friday, August 26, 2016

from Moore

Very Helpful!

1 of 1 people found this review helpful.
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Monday, August 22, 2016

from Voltaic Systems

It has been long time we are using hosting services from Ace Cloud Hosting. And as per our experience this company has expertise in QuickBooks hosting, their support is awesome & knowledgeable.

1 of 1 people found this review helpful.
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Monday, August 22, 2016

from AS Consulting

Great technical support, excellent service.

1 of 1 people found this review helpful.
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Monday, August 22, 2016

from Tass Travel Agency Support Services

Needed to transfer my data onto New Computer.
It was seamless and fast,

Chaitanya was amazing and very helpful.

Any time I have contacted them they are great

1 of 1 people found this review helpful.
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Friday, August 19, 2016

from Performance Powder Coating

Thanks for your help, the service was great and my system is working great!

1 of 1 people found this review helpful.
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Thursday, August 18, 2016

from Greatstone

They solved the problem, though it took a really long time. They do answer the query quickly.

1 of 1 people found this review helpful.
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Wednesday, August 17, 2016

from Limat Graphics inc

They are very good.
They quickly have helped me in every challenge I encounter ( self-inflected mostly).
I am very happy the are my service provider and highly recommend them

1 of 1 people found this review helpful.
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Wednesday, August 17, 2016

from BRAND commercial SERVICES

Vivek was very helpful with all the pertinent information need to connect me with QuickBooks.

1 of 1 people found this review helpful.
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Monday, August 15, 2016

from The Rilington Group

Excellent Service. Great follow up. Stay with me until the item was resolved. I highly recommend their services.

0 of 1 people found this review helpful.
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Monday, August 15, 2016

from 1Badcat Bookkeeping

Since switching to Ace Cloud Hosting from another hosting company we have been very happy with the service and support offered. They are very professional and always address any issue promptly and completely.

1 of 2 people found this review helpful.
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Friday, August 12, 2016

from FGS Design

Great services, very professional

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Thursday, August 11, 2016

from express logistics

five star. all good.

1 of 1 people found this review helpful.
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Thursday, August 11, 2016

from Talcon, Ways, LLC

Amazing and super fast service for my QB

0 of 1 people found this review helpful.
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Wednesday, August 10, 2016

from Wireless Direction

the service is excellent

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Wednesday, August 10, 2016

from Tramonte & Associates

The service from Abhi that I received was professional, courteous and fast! He helped me with no problem and resolved the issue promptly.

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Tuesday, August 9, 2016

from Brand Commercial Services

Awesome customer service for assisting me with downloading and operating QuickBooks.

1 of 2 people found this review helpful.
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Monday, August 8, 2016

from Kenstruct Ltd.

I have tried to update to Intuit Enterprise a year ago and gave up after endless attempts to resolve issues and explaining over and over to different customer service reps the same issue. Ace Cloud Hosting accomplishes the same thing and their Customer Service is outstanding. Dealt with the same person and he went over and above to resolve and track me down to ensure everything was working as it should. Thank you!

1 of 3 people found this review helpful.
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Friday, August 5, 2016

from Mark Smith Plumbing

Excellent Service . Very knowledgeable about any question I have had and always able to resolve. Thank you.

1 of 3 people found this review helpful.
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Friday, August 5, 2016

from IDUSA

Quick response, great service, problem solving. it is a good experience and strongly recommend it.

2 of 4 people found this review helpful.
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Thursday, August 4, 2016

from Aall & Company Ltd

Always solve the problem. Always ready to help. never have to wait. Great service. We have been using them for a number of years and highly recommend them to anyone looking for cloud hosting services.

1 of 3 people found this review helpful.
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Tuesday, August 2, 2016

from Hilton Kennedy

Vivek was instrumental in helping us setup a new user using Quickbooks on our dedicated server!

1 of 4 people found this review helpful.
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Tuesday, August 2, 2016

from fatmongoose

Very helpful! Great experience using quickbooks on our server

1 of 4 people found this review helpful.
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Monday, August 1, 2016

from Pilgrim's Way Church

I was having trouble with Quickbooks on my church's remote server. I contacted Ace and the technician, Abhi, was very patient and helpful in resolving the issue. I am grateful for the service I was provided.

1 of 4 people found this review helpful.
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Monday, August 1, 2016

from Hilton Kennedy

I worked with Dharmendra to resolve several problems we were having. We received excellent customer service and his skills were greatly appreciated!!

1 of 4 people found this review helpful.
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Wednesday, July 27, 2016

from PeaceLoveMom

Excellent Service! We use quickbooks over the server and received prompt repair

1 of 4 people found this review helpful.
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Tuesday, July 26, 2016

from SK BEDS INC

Best online support for 24/7. Staff is very pleasant to work with. They go out of their way to help their clients. I will recommend with 100% confidence.

Kamal Butala

1 of 4 people found this review helpful.
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Tuesday, July 26, 2016

from Shopxmart LL/Champions Direct LLC

Thanks.. Great service and fast response. Very happy with the assistance.
Regards,
Ana Gorrocino

1 of 3 people found this review helpful.
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Monday, July 25, 2016

from Histria

I am with Ace Cloud Hosting for about 3 year now and this company is one of the very few that I can recommend. I am using cloud hosting for QuickBooks and few other utility applications. Ace Cloud Hosting services are reasonably priced and they have a very solid 24/7 support. So far, whatever issue I run into, they have had it solved within 24 hours. Honestly, I wish there are more companies like these guys. Highly recomended!

3 of 6 people found this review helpful.
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Friday, July 22, 2016

from Inter-State Artesian Well

No matter what problem I have these guys keep working until it's solved!

1 of 3 people found this review helpful.
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Friday, July 22, 2016

from Lwarenceville Tax Services

Excellent Service anytime. Can recommend to use the service.

0 of 3 people found this review helpful.
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Wednesday, July 20, 2016

from DrTaxGuy, LLC

We are happy with our service and quick response to any technical issues that we have. We use QuickBooks, Outlook, Proseries andmany other programs on the server.

1 of 3 people found this review helpful.
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Wednesday, July 20, 2016

from Loudmouth Golf

They are so helpful with our QuickBooks and Remote Desktop. They are very knowledgable with the products.

0 of 2 people found this review helpful.
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Tuesday, July 19, 2016

from Freeman and Son Fire Restoration

Real Time has always helped me with any problems I have had with our Quickbooks in a timely manner. All of our users have had a easy time accessing our accounts. They do a great job.

0 of 2 people found this review helpful.
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Tuesday, July 19, 2016

from Aall & Company Ltd

I have been working with Real Time Data Services for a number of years now and I find them always ready to assist with no delay. I use Quickbooks primarily on their server and they always resolve any issues I have immediately. I would recommend them to anyone who needs such a service. Thank you.

0 of 2 people found this review helpful.
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Tuesday, July 19, 2016

from Rangel Business Services Inc.

Excellent service. Very pleased with the attention given by your employee.

Thank

0 of 2 people found this review helpful.
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Monday, July 18, 2016

from Steve Peterson CPA

I have used Ace Cloud Hosting since January 2016. They did an great job for me this past tax season.
I am a Lacerte, Smartvault and Quickbooks 2015 user.

0 of 2 people found this review helpful.
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Monday, July 18, 2016

from Preferred CFO Solutions

Excellent job !! I called in and was on hold less than a minute. The support personnel was very polite and quick to resolve my issues. I could not be happier.

0 of 3 people found this review helpful.
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Monday, July 18, 2016

from Kalantry LLP

I am very happy with the services provided by Real Time Cloud Services. Their customer service has always proven to be knowledgeable and helpful.

0 of 2 people found this review helpful.
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Monday, July 18, 2016

from Emergn Limited

Thank you guys for your excellent service!

0 of 2 people found this review helpful.
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Friday, July 15, 2016

from Bay Area Fire & Safety, Inc.

I Love Ace Cloud Hosting! This product has made it possible for me to work and manage the financials for this company across the state. I have recommended it to several other companies and they love it as well! There customer support is always on top of everything!
Best Hosting Product Out there!!!

0 of 1 people found this review helpful.
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Thursday, July 14, 2016

from Option Motor Cars

Excellent service! Fast Support request!

1 of 3 people found this review helpful.
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Tuesday, July 12, 2016

from Toulmin Cabinetry & Design

Very quick response from online support staff. They quickly helped to resolve my issue.

1 of 3 people found this review helpful.
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Tuesday, July 12, 2016

from Theo Subs, Inc

Shubh was very helpful, very patient and his assistance was prompt and accurate.

2 of 4 people found this review helpful.
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Monday, July 11, 2016

from Nytec

I had a very good experience with service. My log in and access problem was resolved in a timely manner.

1 of 3 people found this review helpful.
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Monday, July 11, 2016

from The Fahrenheit Group

It is hard to understand the customer support representatives at times. Also, they didn't try to understand our QB set-up when they tried to charge us more than $2,000 to upgrade to QB Enterprise 2016. We were able to get it for free since we've already paid for QB and the upgrade is free.

Response from Ace Cloud Hosting:
12 July 2016 at 06:28

Hi Jennifer,
Thank you for the feedback and we regret the inconvenience caused. There seems to be a confusion regarding QuickBooks licensing. We have a very dedicated customer support team here to help you with QuickBooks hosting in every possible way. If you still have any issue with QuickBooks set-up, kindly feel free to contact us anytime.

We highly appreciate and value your time for the feedback as it will help us improve.

Support Team,
Ace Cloud Hosting

0 of 3 people found this review helpful.
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Monday, July 11, 2016

from All States Cremation

Great customer service. I had an issue and was able to get the issue resolved once talking to the proper people. Thank you!

0 of 3 people found this review helpful.
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Thursday, July 7, 2016

from WebCPA.ca

The best customer service you can rely on. A real person answered the phone every time when I called and problems were solved within few hours the latest, even some time provide solution at the same time. I would highly recommend.

0 of 2 people found this review helpful.
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Thursday, July 7, 2016

from Landa & Associates

Very professional and took care the problem fast

0 of 2 people found this review helpful.
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Thursday, July 7, 2016

from Novasyte

Had a very good experience, and all my needs were met.

0 of 2 people found this review helpful.
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Thursday, June 30, 2016

from ALBA Designs, INC

Excellent service. Very knowledgeable service tech.

Thanks you very much

1 of 3 people found this review helpful.
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Wednesday, June 29, 2016

from NP ROSS CPAS

We have used Ace Cloud Hosting for approximately 4 years now and have been provided very responsive support with 100% problem resolution!

0 of 2 people found this review helpful.
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Wednesday, June 29, 2016

from CleApparel

excellent cust service and promptly

0 of 2 people found this review helpful.
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Monday, June 27, 2016

from Alliances Management

RTCS support was really quick to assist and help with my request. Keep up the good work Chaintanya!

0 of 1 people found this review helpful.
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Monday, June 27, 2016

from Central Ga Financial

Very responsive team! They added my users and licenses very promply and their response to my user permissions request was almost instant!

Great to work with - highly recommend them! Amit is great!

0 of 1 people found this review helpful.
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Monday, June 27, 2016

from Sigma Capital

Very fast and helpful. Thank you!

0 of 1 people found this review helpful.
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Friday, June 24, 2016

from Comprehensive Sleep

Very helpful and patient!

0 of 1 people found this review helpful.
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Thursday, June 23, 2016

from computer accounting consultants

All I can say is wow to the help and support I have received. Everyone at the company has been very responsive and understanding and indulgent with all of my questions and concerns. They had made it sooo easy to become a cloud hosting person. This is the best.

0 of 1 people found this review helpful.
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Wednesday, June 22, 2016

from Lead Staffing

ACE Cloud is very helpful in solving all server issues. Always very helpful and polite. Always solves our problems!

0 of 1 people found this review helpful.
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Tuesday, June 21, 2016

from WineWise

great customer service

0 of 1 people found this review helpful.
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Monday, June 20, 2016

from LR Robinson CPA

Excellent support. Any issues are resolved promptly.

0 of 1 people found this review helpful.
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Friday, June 17, 2016

from RAF

Great service and prompt customer service on our QB hosting account.

0 of 1 people found this review helpful.
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Thursday, June 16, 2016

from Cornerstone Certified Public Accounting

Excellent customer and technical service.

0 of 1 people found this review helpful.
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Wednesday, June 15, 2016

The technical support was very helpful. They were nice, to the point, and clearly understood. Thanks!!

0 of 1 people found this review helpful.
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Wednesday, June 15, 2016

from Artomatic Inc.

Real Time Data customer service has consistently answered promptly, solved problems quickly & generally helped us avoid data problems. Thank you.

0 of 1 people found this review helpful.
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Wednesday, June 15, 2016

from Go Ye Village, Inc.

Only 30 minutes before the cut-off, and we needed to update the configuration file for payroll! Would we make it? Could ACE CLOUD HOSTING make it?

The Tech Support Department quickly understood the nature of the problem, and how to fix it!

With 6 minutes to go, we were able to complete the setup and the IT department and the employees were especially excited too!

Thank-you ACE for a job well done!

0 of 1 people found this review helpful.
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Tuesday, June 14, 2016

from Brand Commercial Services

Great help and very patient - THANK YOU!

0 of 1 people found this review helpful.
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Tuesday, June 14, 2016

Verified Review

from Suggula & Associates LLC

Excellent customer service, quick response to issues. highly recommended.

0 of 1 people found this review helpful.
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Friday, June 10, 2016

from Lead Staffing

Very good at troubleshooting my computer issue. Was able to resolve it in a very timely manner. Great customer service.

0 of 1 people found this review helpful.
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Friday, June 10, 2016

from Coscina Brothers Coffee Company

Support was extremely helpful and we quickly corrected my errors in re-installing the system to my computer. This is not the first time I have contacted support services and have always received excellent, knowledgeable and friendly service.


0 of 1 people found this review helpful.
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Monday, June 6, 2016

from Foster Development Inc

Very attentive and responded quickly to my request. They did everything possible to address my problem and helped map the drives and transfer files for me. As usual support worked very well. I have no complaints. Thanks you.

0 of 1 people found this review helpful.
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Wednesday, June 1, 2016

from Nabco Entrances

Quick response via chat!

0 of 1 people found this review helpful.
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Wednesday, June 1, 2016

from Global

Very good service, outstanding tech support. Easy to use.

0 of 1 people found this review helpful.
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Tuesday, May 24, 2016

from Rocky Mountain Biological Lab

Real Time has supplied us with the best customer support of any business i have worked with- and that is of hundreds of businesses we deal with. They are incredibly helpful and have always been able to solve all problems that have come up over many years of service. I HIGHLY recommend them. Best support ever.

2 of 3 people found this review helpful.
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Tuesday, May 24, 2016

from fullcirclehome

they help me solve my QB problem very fast and attitude is very warm and good

0 of 1 people found this review helpful.
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Monday, May 23, 2016

from Plastair

Great service thanks!

0 of 1 people found this review helpful.
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Wednesday, May 18, 2016

Owning a CPA firm requires me to maintain a number of accounting applications and their requirements keep varying during and after the tax season. Ease of scalability with the plans of Ace fits best for my needs. The thing that I liked most about them is their support. I simply call them and they do all the changes with plans as per my demands. They do not force the sale or try to misguide me. Often the solution was delivered over live chat. Great job Acecloud.

1 of 2 people found this review helpful.
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Monday, April 18, 2016

from GA, Inc.

I was having issues with my QB file and a representative called me right away and was able to resolve the issue on a timely basis. I am very satisfied with the quality of their service and the quick response.

0 of 1 people found this review helpful.
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Wednesday, April 13, 2016

from Orange Tree

Ace Cloud Hosting is good with hosting and support. I am using their hosting services for different software for accounting including Drake, ATX, QuickBooks, etc. Their plans are cost effective and even the quality of service is fine. Though they offer hosting service for all types of application, their expertise is limited to accounting. That might be their only limitation.

0 of 1 people found this review helpful.
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Monday, March 14, 2016

I have been using QB for quite some time now. And I have gathered through my experiences that one should choose the hosting party very sincerely. Because they are the ones who remain stuck with you later. Ace Cloud Hosting has done well enough, as much as I can say as a user. I had switched to them after using another hosting provider. And it been almost two years now. Except few instances when the server was down. Their customer support is just great.

2 of 3 people found this review helpful.
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Monday, February 29, 2016

from RM Constr.

Customer support is the factor for which I will always stay with Ace Cloud Hosting. I have used a couple of different service providers before Ace Cloud Hosting and being technically feeble, I could not get comfortable with the cloud. So, I had to opt for a provider that can offer the convenience with the support. Ace Cloud Hosting is certainly the best of them all. I never found myself waiting for the call to be answered, the support staff is polite and most importantly, resolves my issues effectively. They have been impressing ever since my trial period.
Now more than 2 years with them, my issues are lesser in number but their support abilities still keep getting better.

3 of 4 people found this review helpful.
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Monday, February 8, 2016

I am using the hosting services of Ace Cloud Hosting for QB Pro, Lacerate 2012-15, and MS Office Standard for a fluctuating number of users. Right from pricing to support, Ace has been thoroughly satisfying for all the applications. It’s not just me, but all the users working with me find ACH’s work appreciable.

6 of 8 people found this review helpful.
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Tuesday, October 27, 2015

These guys are amazing with their services. Downtime was my concern while choosing cloud services, but Ace Cloud Hosting has justified that my decision of choosing them. It has been some years since I am hosting my QuickBooks on their servers and I am yet to face any downtime issue. I have even switched the plans for a greater number of users during the tax seasons. Their effectiveness in delivering that was pretty impressive as well.

There have been occasions when I had some issues with the printing, but support staff was able to help me with that. I believe that’s acceptable with the technical stuff. The best part is that I never had to wait for the tech support- even during the rush hours. What more can I ask for?

4 of 5 people found this review helpful.
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Friday, September 25, 2015

from Dowd Plumbing LLC

I have been using QuickBooks Desktop for 5 years and can’t imagine my company running without it. Was a user at other company and their service was satisfactory for the first year. However in the next year it was horrible. The servers were always going down and the support staff was really unhelpful. They just put me on hold saying their technicians are looking into the problem. A colleague told me to switch to Ace Cloud which I did. The setting up and migration of my data was smooth and quick. Even after that they have been really helpful and all the problems that come up are solved instantaneously.

The servers run well with hardly any downtime. Excellent service and excellent support. Now that it’s been 6 months with them I only hope that they maintain their quality of service in future also.

2 of 3 people found this review helpful.
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Monday, September 7, 2015

Hi, I chose AceCloudHosting for QuickBooks hosting almost a year ago and I have to admit that I’m really impressed with their services. The setup was pretty fast, which was initiated right after the payment. There have been uptime issues at times. They promised a 99.9% and I think they are just able to maintain that. Support service is more than satisfactory and support guys have always been polite and friendly. Recently I hired a couple of new staff members and they weren’t all that comfortable with hosted QuickBooks. I will commend Ace Cloud’s support guys for guiding them pretty well and being patient with them.

As a customer, I’m more than satisfied with their service. I hope they continue this service quality in future also.

1 of 3 people found this review helpful.
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Friday, August 14, 2015

from Wrotslavsky & Associates

The thing that I like most about guys at Ace is they keep things simple and straight. The support person who assisted me was concerned about my requirements. Though he gave me some suggestions with the plan, but he did not force me for upsell.

Right from that moment, Ace Cloud has kept adding more to the positive impression. I have hardly faced any issue related with installation, setup, and rest of technical operations. Maybe some minutes of downtime in a year.

It’s been close to a year since I have been using their services and the only reason for which I had to contact them after the installation was for increasing the users. They did good job even then. It is sometimes surprising that they are continuously able to maintain pretty quick response time.

1 of 2 people found this review helpful.
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Thursday, July 2, 2015

from Carvill & Company

It’s been more than 2 years since AceCloudHosting has been hosting QuickBooks for me and I believe that is good enough time to judge a service.
Mostly, they have been a little lower with up time than what they promise. But their support guys have supported during the days when I was not well-versed with using QuickBooks, so I don’t mind the issue with up time. I have even faced issues with some add-ons sometimes, which can be very frustrating and annoying. Again their technical support has been able to rescue. They are able to fix the things up pretty quickly, which is impressive. So, their service is a mix of some good and some bad.

I would not say that they are offering some exceptional services, but they are not bad enough think of other option. Technically, their service may offer some rough patches, which I believe is unavoidable with such services. But their approach always sounds customer-friendly, literally. So, I am going to stay with them for some good time.

4 of 5 people found this review helpful.
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Thursday, May 14, 2015

from CroweMacKay LLP

Almost a week ago, I was not able to access to any service offered by Ace Cloud Hosting. On contacting the customer support, I was informed that services are under some upgrading and it was expected to take another hour for services to reinstate. I was furious to hear this as I had to work on some files urgently. Though I was very rude, the customer support behaved pleasantly. They also suggested me to work offline on the files available in backup till the online services get back in action.

Thankfully, the backup they provided was recent and I was able to get the job done well in time. I understand that upgrading actions are unavoidable for such services and Ace Cloud Hosting did the job considerably well. Only lacking I feel is that you guys should have informed me earlier that services will be down during those duration.

3 of 4 people found this review helpful.
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Friday, April 10, 2015

from SMT & Associates

They are flawless and perfect with their sales ability. I was convinced that Ace Cloud Hosting is the best possible option for me but things did not last that way for long. Setup was initiated and completed in moment after payment. But soon I faced connectivity issues with their service and support team had to get the things repaired. Their up-time issue is usually fine but sometimes turns slow. While working on some urgent needs, this issue seems unbearable.

Their overall services are fine enough. I might be criticizing them more because of the high expectations they had set during the sale, but they have not been able lived up to them.

13 of 15 people found this review helpful.
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Thursday, April 2, 2015

from GHR Accounting Group

I switched to Ace Cloud Hosting, because my previous hosting solution was not providing quality support services. It has been more than 3 months with Ace Cloud Hosting and I am now comfortable using it. However, initial phase with them was not very pleasant and I faced some issues during installation and setup. Sometimes, even minute changes in configuration were causing issues.
To be honest, that could well be because I was well adapted to the previous service that I was using. Thankfully, technical support of Ace Cloud Hosting did a more than fine job in assisted well.
I appreciate their efficiency. But more than that it was their friendliness because of which I did not switched back to my previous service. Of late, I am able to use this service finely and for most reasons I would recommend using this service.

4 of 6 people found this review helpful.
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Sunday, March 1, 2015

from Johnson & Company, P.C. Michigan

I have been using Ace services for about a year now. Their constant effort to satisfy clients is commendable. They provide you with tailor-made plans that suit your needs.

I got in touch with AceCloudHosting last summer and was pleased with the pricing they offered me. I took my time and opted for the starter plan, just to scrutinize the services. I was satisfied with their responsiveness and tech support and took the 1-year subscription. They always keep me updated with all the latest updates of the servers and other heavy applications that I use.

However, there are some minor issues that keep coming up. Server updates that are usually done on Sundays, slows down the business process a bit. If they can also change the schedule of updating windows, that would be really helpful. Printing documents becomes a hectic task sometimes, unless Uniprint software is not installed on the server.

Above all the working pattern of Ace Cloud Hosting is satisfactory.

2 of 4 people found this review helpful.
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Wednesday, February 18, 2015

from Carmel Vision Inc.

Am taking QuickBooks hosting services from Ace from almost 1 year now. There were some server downtime issues initially. Unresolved issues for many days were also a matter of concern for my company. I tried to get in touch with the technical staff and was assured of better performance but nothing much changed.

However, now they seem to have improved in those terms. Last week they delivered our 3 servers within 45 minutes.

I would still suggest this company for hosting purpose because they still have something better than the others. Their customer service has improved a lot and is professional in handling queries. The security of your private data is dealt with excellence. Login issues are very minimal and the remote access of applications works fine. There is nothing much that is alarming.

3 of 5 people found this review helpful.
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Friday, January 30, 2015

from Kemper CPA Group, LLP

I have a small firm and I have been using QuickBooks since 2012. I went into a lot of research for deciding as to who would be the best hosting provider for QuickBooks. Some were bad and some were good but in the end I rooted for AceCloudHosting. The main reason being that their pricing structure is fairly competitive and the way they treat their customer is very satisfying. Great tech support as well, all my issues and queries were promptly resolved.

There were some issues related to service interruption few days back..hope it wouldn’t happen again.

4 of 7 people found this review helpful.
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Friday, January 16, 2015

from Morris J. Cohen & CO. P.C.

I signed up for QuickBooks hosting last year with AceCloudHosting. Setup was performed instantly, right after the payment. I had no issue with their price and support; these guys are very good and responsive. But their servers or data centers are somewhat slow; they are not providing server uptime of 99.9%, as promised.
So, based on their service I have received overall positive experience and hope they would keep their promise of server uptime.

Response from Ace Cloud Hosting:
19 January 2015 at 23:11

Thank you for the feedback Kevin. We sincerely apologize for the issues faced by you. However, we have resolved the issue by getting new data centers. You are now sure to get 99.9% server uptime with us. To know more about out data centers, you can visit: http://www.acecloudhosting.com/data-centers/

10 of 14 people found this review helpful.
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This page was last updated 21 August 2019 17:28