AlphaRacks Hosting

(86) Great!
Write a review
AlphaRacks Hosting

Services

More Information

AlphaRacks Hosting Support & Customer Service

We are proud of our 24/7/365 customer support team whom aim to resolve all customer issues in an effective manor; which customers absolutely love.

We operate Billing & Sales departments, with staff based in the USA and UK in order to provide an authentic web hosting experience. Customers come first at AlphaRacks, and we take a priority in resolving all customer concerns.

About AlphaRacks Hosting

AlphaRacks is a premium web hosting provider based in Los Angeles, CA. Initially started in 2006 as an on-site IT consultancy firm providing support to local businesses, the AlphaRacks brand was launched in 2013 offering mainstream premium hosting services to both web start-ups and large enterprises. We currently support over 40,000 clients of all sizes in over 100 countries worldwide.

Services include cPanel web hosting, bare-metal dedicated servers, and virtual private servers, offered in both standardized and custom tailored configurations. Support is provided 24x7x365 by our in-house dedicated staff; services are provided by leveraging strategic partnerships of top tier facility and network providers, ensuring the services we deliver are highly available; which is backed by our service level promise agreement to you.

AlphaRacks Hosting Key Features

  • 99% Uptime
  • 3 day no fuss money back guarantee
  • 24/7 Support
  • Prime LA Location

AlphaRacks Hosting Reviews

3.5

Out of 5 stars
(86 Reviews)

Great!

What do you think?


Help other software buyers make informed decisions.

Write a review
AlphaRacks Hosting
Write a review

from .

Thursday, April 18, 2019

Years of great service with woot then they were bought by alpha, and alpha immediately kills a server that's been near 100% for over two years. They even killed ssh so I can't fix their clown show. They want me to plain text possible passwords to them....avoid at all costs!

Did you find this review helpful?

from studio idea

Monday, April 15, 2019

all 5 star review are FAKE, the worse service and support, constant downs, i lost my money with them.

Did you find this review helpful?

from Student

Monday, April 15, 2019

Absolutely terrible and, for practical purposes, nonexistent support. Server has been down and unreachable for days due to their configuration changes and even after many email pleadings by me (no other way to contact them) they have pretty much ignored me.

I would not be so furious if it wasn't for the fact that I spent many weeks worth of work on this server only for it to be taken away from me with no warning whatsoever.

I prepaid for 3 years and barely 3-4 months into it I am fighting over basic service. But it's not even a fight, all I can do is send emails with no responses.

If you value your time and health/frustration you will stay far away from this company.

Did you find this review helpful?

from Private

Monday, April 15, 2019

My server moved over from woothosting where I newer had any problems. Server has been down now for 18 hours and still no reply on the ticket. Never had service this slow from a hosting provider before, busy moving all my stuff to new host.

Do not use AlphaRacks

Did you find this review helpful?

from Mymo

Monday, April 15, 2019

Stay away from Alpharaks. I was before with Woothosting which was sold to Alpharaks. They changed my server and refused to support me with the transfer. Stay away. this is my last year with them.

Did you find this review helpful?

from Carroll Consultings

Sunday, April 14, 2019

I had a terrible experience WITH ANOTHER provider and Alpharacks saved the day, with a very seamless and straight-forward migration with excellent customer support. They also provide true personal touch on the sales side. I could not be more thankful and grateful for choosing them as our new hosting provider. My wife owns a construction company and we use these servers for physical drawings (storage). Uptime is critical to us.

Did you find this review helpful?

from na

Tuesday, April 9, 2019

DO NOT USE ALPHARACKS!!!! They will not issue refunds and will not support you AT ALL when things go wrong!

1 of 2 people found this review helpful.

Did you find this review helpful?

from n/a

Monday, April 8, 2019

Fantastic support. They really care about their customers :)

0 of 1 people found this review helpful.

Did you find this review helpful?

from Home

Monday, April 8, 2019

BAD VPS HOST NODES!

I have recently been encountering no disk space left errors on my server only to find out that the host node in which my VPS is located is already at full capacity. They will just force you to switch nodes at the expense of having your data fully deleted. P.S. I have been switch to 4 different nodes and all of them have the same issue. They wouldn't bother upgrading their infrastructure.

I would advise everyone to stay AWAY from them!

1 of 1 people found this review helpful.

Did you find this review helpful?

from Noel

Monday, April 8, 2019

I couldn't be more pleased/satisfied with the level of service the AlphaRacks team extends to me whenever I have needed it. I have been hosting my two blogs, and 1 forum on alpharacks servers for the past few years and have been quite pleased w/ the service. I would recommend them.

0 of 1 people found this review helpful.

Did you find this review helpful?

from Peterson IT Solutions

Thursday, March 28, 2019

We have been hosting our client's websites on Alpharacks' servers for the past few years, and overall we have been extremely pleased with their services. The support team are very willing, and accommodating.

0 of 1 people found this review helpful.

Did you find this review helpful?

from Grant-Tech

Monday, March 25, 2019

We have had an excellent experience with this joint. We are hosting 3 VPS servers with them and one Xeon Dedicated Server. No issues at all and I would recommend them.

0 of 1 people found this review helpful.

Did you find this review helpful?

from Individual

Monday, March 18, 2019

Awesome hosting company that you can trust.

I was skeptical at first, but time flew by and now I just paid for my third year of hosting with them. It’s been flawless! Did I mention the cost is at least half of what their competitors charge, too? :)

1 of 4 people found this review helpful.

Did you find this review helpful?

from Ahoy Mate

Monday, March 11, 2019

Be warned these 5 star reviews are mostly fake. I signed up with AlphaRacks January 2019 and uptime robot has monitored my site, and reports that it's been down constantly (85% uptime average over past 30 days). I purchased the reseller plan, but there is no way I'll be able to sell this. They've also been using canned response to support tickets (got the exact same response to two separate complaints about downtime).

3 of 5 people found this review helpful.

Did you find this review helpful?

from Brabham Services

Wednesday, March 6, 2019

I have had a Linux VPS with cPanel from alpha racks for over 3 years now. I am by no means an expert in servers but I am somewhat technical. It's nice to know that alpha racks has always been there to assist in case I ever had any questions

1 of 3 people found this review helpful.

Did you find this review helpful?

from OctaBuz

Monday, March 4, 2019

I am an IT manager for several companies. For the websites I manage hosted at AlphaRacks, they are my favorite and least problematic because of how fast their servers are, and because I've never had a problem or downtime with them.

If anyone's seeking a web host, AlphaRacks is totally worth at least looking at.

0 of 2 people found this review helpful.

Did you find this review helpful?

from KMicro

Monday, January 28, 2019

Our company has been using AlphaRacks.com hosting services to power its applications and websites, and there is really not any other hosting partner we'd trust more than AlphaRacks. We would recommend them to the fullest.

0 of 2 people found this review helpful.

Did you find this review helpful?

from SEO HOST

Friday, January 25, 2019

Their customer service is really fast and proficient. I have around 30 websites hosted with AlphaRacks today

0 of 2 people found this review helpful.

Did you find this review helpful?

from TN Co.

Friday, January 25, 2019

Great experience throughout the 2.5 years I have used AlphaRacks. As of today, I just sold my online business (congrats to me!), but wanted to take the time to thank/acknowledge AR publicly for their time, efforts and excellent service throughout the past couple years and for taking good care of my website hosting needs!

If I ever decide to come back to the internet game, I'll be sure to choose Alpharacks as my next web host.

Until next time,

Thomas

0 of 2 people found this review helpful.

Did you find this review helpful?

from No Business

Wednesday, January 23, 2019

using alpharacks to host my personal projects for school. Compared to the other students in my class paying at least 5 times the amount I am now with other cloud providers I would say I got a steal of a deal by going here :)

0 of 2 people found this review helpful.

Did you find this review helpful?

from Andre Consultings

Tuesday, January 22, 2019

Using their new SSD KVM VPS product. Works wonders.

0 of 1 people found this review helpful.

Did you find this review helpful?

from Whiteside Consulting LLC

Monday, January 21, 2019

If I had to sum it up in 3 words: Better Than Excellent.

I have used at least 5 different hosting companies in my lifetime, and while I am not an expert with server technology, I know when a host is good and when one is bad. AlphaRacks checks the mark for "good" across the board: service, support, uptime, network, and speeds.

This is the kind of host which I wish I found sooner. Thank you Alpharacks team!

0 of 1 people found this review helpful.

Did you find this review helpful?

from Milwaukee

Monday, January 21, 2019

AlphaRacks deserves these five stars. They helped me with an emergency server migration today from my other hosting provider, and I was all migrated over in less than a few hours. If I could vote more stars, I definitely would. I'd recommend these guys to anyone looking for a hosting provider that cares about its clients

0 of 1 people found this review helpful.

Did you find this review helpful?

from freeseniordatingsites

Thursday, January 17, 2019

Horrible. The VPS was unstable for days. Unreachable 5 hours per day at least.
It's cheap indeed, but not worth it. Completely useless.

Response from AlphaRacks Hosting:
17 January 2019 at 12:40

Hello there,

Can you please drop me a line at [email protected] so I can review this further?

Please include your ticket number so we can investigate into this for you; I can assure you no stone will be left unturned and I will ensure you are a satisfied customer as I do not want to see you unsatisfied.

Thank you.

Joshua @ AlphaRacks

1 of 1 people found this review helpful.

Did you find this review helpful?

from Personal

Thursday, January 17, 2019

Moved my sites to alpharacks last month. They're running very fast compared to my last hosting provider. I would like to take the time to shout out Edward from their support team for helping me out with the migration and for getting my sites moved over so quickly and smoothly.

Response from AlphaRacks Hosting:
17 January 2019 at 12:39

We appreciate your kind words and hope your services are running great!


We are always here and if you have any issue with the provided service, please do not hesitate to drop a line to [email protected]

Thank you very much for your kind words, trust & devotion to AlphaRacks!

0 of 1 people found this review helpful.

Did you find this review helpful?

from Re-IT Solutions

Wednesday, January 16, 2019

Excellent and responsive help. They offer a good range of different hosting solutions at (very) reasonable prices. I have been using AlphaRacks.com for years, and haven't ever had any issues. Thank you!!!

Response from AlphaRacks Hosting:
17 January 2019 at 12:39

We appreciate your kind words and hope your services are running great!


We are always here and if you have any issue with the provided service, please do not hesitate to drop a line to [email protected]

Thank you very much for your kind words, trust & devotion to AlphaRacks!

0 of 1 people found this review helpful.

Did you find this review helpful?

from Consulting Firm

Wednesday, January 9, 2019

I run a managed service provider and rely on Alpharacks to run the backend infrastructure for our company. This company provides solid uptime,and is quite reliable.

Response from AlphaRacks Hosting:
17 January 2019 at 12:39

We appreciate your kind words and hope your services are running great!


We are always here and if you have any issue with the provided service, please do not hesitate to drop a line to [email protected]

Thank you very much for your kind words, trust & devotion to AlphaRacks!

0 of 1 people found this review helpful.

Did you find this review helpful?

from Mobile

Wednesday, January 2, 2019

Excellent hosting company. Their support truly cares about their customers

Response from AlphaRacks Hosting:
17 January 2019 at 12:39

We appreciate your kind words and hope your services are running great!


We are always here and if you have any issue with the provided service, please do not hesitate to drop a line to [email protected]

Thank you very much for your kind words, trust & devotion to AlphaRacks!

Did you find this review helpful?

from villa crafting LLC

Wednesday, January 2, 2019

They provide some of the best prices and service in town.

Did you find this review helpful?

from N/A

Wednesday, January 2, 2019

Bought several accounts from here throughout the past few months, one of most easy to use providers. No sleezy upsells like other providers either, which I appreciate very much.

Did you find this review helpful?

from Individual/Self

Wednesday, January 2, 2019

Today is my three year anniversary, being an Alpharacks customer! I wanted to take the time in spirit of this to commend them for their excellent service & hard work. Every time I have a question they are always there to answer :) If anyone is looking for affordable hosting/VPS solutions alpha is def my go-to.

Did you find this review helpful?

from JUSTICE INC

Friday, December 28, 2018

AlphaRacks has improved a lot, and they deserve every bit of these five stars. I was one of their first customer when they opened shop over 5 or 6 years ago. Now they are much better than the big guys. I host all of my important websites with them today and have zero regrets.

Did you find this review helpful?

from Newman PBX

Friday, December 28, 2018

I migrated 3 of my servers to Alpharacks after my last hosting provider went bonkers. Couldn't be happier with my decision, not only is Alpharacks a bit more cost effective but the performance is at least 5 times better, and the network actually supports IPv6.

I would also like to acknowledge their support staff for taking the time to answer my silly questions on Christmas Day in less than 30 minutes. That's shows dedication and commitment to customers right there.

Did you find this review helpful?

from ISO SERVICES

Friday, December 28, 2018

Stellar hosting provider. The support is swift, and quick! also, I’ve talked to the owner on numerous occasions when I had questions, and you can tell he truly tries to run a tight ship. 5/5

Did you find this review helpful?

from Clines

Friday, December 28, 2018

A 6 minute response to my support ticket on a Christmas/holiday weekend? Color me impressed. AlphaRacks never fails to impress me every time I have a question or need help.

Their servers are also highly available, and fast. I would recommend it to anyone.

Did you find this review helpful?

from Self

Friday, December 28, 2018

Absolute scam - pre paid for a year and VPS just stopped working after a few months. Support team is hopeless as well. Lesson learnt - never trust cheap hosts.

4 of 4 people found this review helpful.

Did you find this review helpful?

from Interstate Moving

Monday, December 17, 2018

Reliable, Fast, and Secure Servers.

Haven't had any "internal server error" or 404 messages on my site since moving here... *no jinx*

In all seriousness, these guys are great, fantastic, awesome, amazing, whatever you want to call it. It works as intended, and they overdeliver. A service.

Did you find this review helpful?

from Pepe

Monday, December 17, 2018

Fast support :)

Did you find this review helpful?

from AU Holdings

Monday, December 17, 2018

I am based out of Australia and this is the best hosting provider network wise I found. Lowest latency short of finding a web host local in Australia which would be much more expensive.

A for great network and low latency. Cheers and much love from AU.

Did you find this review helpful?

from fleet transportation company

Monday, December 17, 2018

We run our 2 websites 100% on alpharacks servers. Would highly recommend it to anyone

Did you find this review helpful?

from MSP

Friday, December 14, 2018

I made the decision to order some hosting services with AlphaRacks two years ago, and I have not looked back at my decision since!

More power to these guys, and cheers for a smooth, headache free hosting exp :)

Did you find this review helpful?

from Proffitt MLM

Tuesday, December 11, 2018

I have hired this service for 8 months, and counting, i would recommend it to anyone

Did you find this review helpful?

from Hispo

Monday, December 10, 2018

Five star hosting experience. I have been with them for 6 months and counting now, and have grew from one server 6 months ago to over 15 servers with them today.

0 of 1 people found this review helpful.

Did you find this review helpful?

from N/A

Monday, December 10, 2018

I would highly recommend this hosting company to anyone who is looking for an affordable hosting company that actually cares. Not only have my hosting costs cut in half since switching over, but the level of support and quality of service is simply unparalleled.

0 of 1 people found this review helpful.

Did you find this review helpful?

from Fortuna MD

Monday, December 10, 2018

Fantastic Hosting Company! I have been using AlphaRacks for 3 years now, today is actually my 3 year anniversary with them (just paid my renewal for 1 more year) so writing this review in celebration/honor to them. Thank you for everything guys. The hosting works exactly how you promise and I appreciate the kind support along the way.

0 of 1 people found this review helpful.

Did you find this review helpful?

from Mulholland Security

Friday, December 7, 2018

They have definitely come far. They have proven over time to be an important and trustworthy hosting provider. Today, I host 95% of my infrastructure with them. The other 5%... well, I'm just too lazy to migrate ;)

Oh, and did I mention how much $$$ I am saving by hosting with these guys?

0 of 1 people found this review helpful.

Did you find this review helpful?

from Individual

Monday, December 3, 2018

As others have said, AlphaRacks has definitely evolved significantly as a company. I remember when they were a two man band over five years ago, and now I see 15 different staff members answering my tickets, and the support is really 24x7 now (I always get answers in minutes). Sure, they've gone through their fair share of problems but that was years ago. They are a serious and professional operation now. I am glad to have stuck with them from the beginning :) Their prices are great, and the servers actually work better than the big names like hostgator.

0 of 1 people found this review helpful.

Did you find this review helpful?

from Jonasmerlin.com

Friday, November 30, 2018

I have purchased a master reseller from** AlphaRacks.com** 1 week ago, but as I used for 1 week, it seems very unreliable hosting service. My websites were unable to access from various country. I/O was 1 MB per account and it was always full when certainly there is no visitor at all. Also, sometimes site open, sometimes not from my end as well.

Support often takes more than 24 hours to reply and also don't read it carefully.

So, I decided to move on and asked for the refund, but from that day, no response at all.
So I had to forcefully bring the matter here since I purchased after seeing the offer here.

1 of 2 people found this review helpful.

Did you find this review helpful?

from compacted

Friday, November 30, 2018

They have improved a lot, I can confidently give them a full 5 stars. I have been using them for a few years now and have been with them thru the ups and downs. Over the last year my server has had 100% uptime and I noticed they hired more staff too. I think they are genuinely trying to grow and become a more professional company. I have moved all my sites to them now

0 of 1 people found this review helpful.

Did you find this review helpful?

from IT Managed

Friday, November 30, 2018

Bought 100 VPS with them their Black Friday deal. Great deal (Very happy with the price I got) and the servers are much faster than my old host. Thank you !

0 of 1 people found this review helpful.

Did you find this review helpful?

from web nation

Monday, November 19, 2018

A Plus provider. The support is very patient with my questions and I really appreciate that. I like that I can finally be with a hosting provider that understands its customers needs by first name.

0 of 2 people found this review helpful.

Did you find this review helpful?

from jian Academy

Wednesday, November 14, 2018

I can highly recommand this commpany ! They replay to all ticket in timely fast respond, and the server uptime is good i have never notice it go down ! :)))

Thank YOU team.

0 of 2 people found this review helpful.

Did you find this review helpful?

from No Company

Tuesday, November 13, 2018

Great hosting company. I have been using them for 2 years.

0 of 1 people found this review helpful.

Did you find this review helpful?

from Lala

Monday, November 12, 2018

MASTER RESELLER SERVER DOWNS at least 120 times in day after every 10min , 30 min etc .

dont waste money

2 of 2 people found this review helpful.

Did you find this review helpful?

from Personal

Thursday, November 8, 2018

I have been a customer of AlphaRacks since I was merged in from my last provider called RIJX (I guess they bought them out). 3 or 4 years later, I am still very pleased and happy with their service. I would not hesitate to recommend them to anyone looking for a VPS hosting service that is affordable and reasonable.

0 of 1 people found this review helpful.

Did you find this review helpful?

from Mr Lee Computing

Thursday, November 8, 2018

I have dealt with alpharacks for several years and I can honestly say that you will not find a better hosting experience anywhere else. Their level of support and uptime is unmatched, and they accommodate their customers closely. Other hosting companies could seriously learn from this outfit. Keep it up and you'll have a happy and supportive customer for life!

0 of 1 people found this review helpful.

Did you find this review helpful?

from Web Works

Thursday, November 8, 2018

We have been using AlphaRacks for over 3 years, and while they are not perfect, they have certainly overdelivered and exceeded our expectations. We have used over 6 different hosting companies before AlphaRacks, and all of them were not only more expensive but more problematic. AlphaRacks has been a breath of fresh air in comparison and I would highly recommend their services to anyone looking for a reliable, yet affordable hosting service. What we really enjoy most is the assurance of knowing someone is always there on the other line - I've submitted tickets at 5 AM before and received responses in minutes.

0 of 1 people found this review helpful.

Did you find this review helpful?

from MakeItWork.inc

Tuesday, November 6, 2018

Horrible company. Do not use.
They just want to catch you with 'cheap' offers.
After that you find oversold servers, horrible customer service and they'll keep charging your credit card even if you cancel.
Keep away from this company.

1 of 1 people found this review helpful.

Did you find this review helpful?

from BR SMS

Tuesday, November 6, 2018

I have been Alpharacks.com customer for the past three years. I don't have any complaints, and am very pleased with the service / value.

0 of 1 people found this review helpful.

Did you find this review helpful?

from Personal

Monday, November 5, 2018

Terrible hosting company, do not use. Tried to get a refund after changing my mind on a package. Took 3 days to respond and still no help

1 of 1 people found this review helpful.

Did you find this review helpful?

from Raul

Monday, November 5, 2018

Their servers are perfect for running game servers! I migrated two of my servers here and haven't looked back since. What I like most is that they include DDOS protection for free. I would highly recommend them if anyone is looking for a server.

0 of 1 people found this review helpful.

Did you find this review helpful?

from Green Holdings Group

Friday, November 2, 2018

I put my AlphaRacks account through a lot of tests (some intentional, some unintentional by my mistake) during the past 6 months that I had it, installing and uninstalling 3 different CMS’s sequentially to create landing pages, creating and testing email account functionality, looking into my customer area, checking the server stats etc. During all of this I did not encounter any issues at all, which was impressive to say the least. By contrast at my past 4 hosting companies I had to put in a couple of support tickets in my first month or two during the natural course of things.

I was very impressed with the large amount of functionality that AlphaRacks includes within their services, and definitely recommend it based on my experiences.

0 of 2 people found this review helpful.

Did you find this review helpful?

from N/A

Friday, November 2, 2018

alpharacks is a stable Room They provide a stable connection

Highly recommend it

0 of 1 people found this review helpful.

Did you find this review helpful?

from Personal

Tuesday, October 30, 2018

I purchased a VPS last year on Black Friday and couldn't be happier with the value that AlphaRacks services provides. Half the cost of my last hosting provider, and even better uptime and performance - just awesome.

0 of 1 people found this review helpful.

Did you find this review helpful?

from Perry's Pizza

Monday, October 29, 2018

Our pizzeria business hosts our two websites with Alpharacks for 2 years (and counting). These websites serve our online ordering platforms as well. We are absolutely very pleased with the level of service and uptime we have consistently received with them. My wife is currently in the process of starting a fashion blog and we will be choosing to host that with Alpharacks too, given our positive experience for the past couple years.

0 of 1 people found this review helpful.

Did you find this review helpful?

from Insync Solutions

Tuesday, October 23, 2018

We previously hosted our infrastructure between Vultr, Virpus and NodeServ. We were consistently facing downtime and sluggish performance namely on the latter provider. Having used AlphaRacks for my personal websites since 2014, I took the initiative recently to recommend my company's IT director to consider migrating some of their infrastructure to AlphaRacks service.

Fast forward to two months later, they were so happy that they eventually migrated off *entirely* from those 3 providers, and consolidated everything into multiple instances with AlphaRacks. We are extremely happy with the cost savings, as well as the uptime.

0 of 1 people found this review helpful.

Did you find this review helpful?

from Kumo IT

Monday, October 22, 2018

I have been using alpharacks hosting for over a year now. I have placed an order with them last summer and just paid my renewal. What I really like most is their support, their support always answers any questions I have in my tickets within literally minutes. And their prices are not found anywhere else in the industry.

Well worth for the money, good guys.

0 of 1 people found this review helpful.

Did you find this review helpful?

from Flappycurve

Wednesday, June 20, 2018

After me and my friend who owns a VPS server on the host have had our server transfered and reinstalled 2 times already and sending countless support tickets to get the problems fixed. I have to say, AVOID THIS PIECE OF **** HOSTING SERVICE AT ALL COSTS. Our VPS took 24 hours to boot the linux OS it was running on after I issued a server reboot via the panel, the server was unresponsive while idling (less than 1% cpu usage) After we were transfered the 2nd time when I tried restoring backup the connection just kept dropping as it was unresponsive for no reason again. before that when they "fixed" our issue the VPS started being unresponsive again not even 12 hours after they claimed "we fixed it".

We used to get responses like this: "your server is working fine and responsive." when it wasn't even usable not to mention insane ping.

This is literally the worst hosting service one could use, if you use it, request a refund and switch to a more reliable host like hosting24.com or ramnode, if you think it's expensive you can get the same specs VPS for cheaper there but it'll be reliable with no similar issues like on alpharacks.

I hope you learned something today about using hosting services. I personally use hosting24.com for shared hosting and never had any issues and used to have a 1 month free VPS on there with lowest tier. it was way better than whatever we have on alpharacks as of this time.

JUST AVOID ALPHARACKS AT ALL COSTS! IT'S A SCAM!

2 of 2 people found this review helpful.

Did you find this review helpful?

Wednesday, May 2, 2018

Worst Host Ever , Their Shared HOsting Sucks , NOt able to add accounts shows IP Missing Customer Support doing nothing since a Month, always saw will be fixed soon ,, Worst worst worst of all hosts

3 of 3 people found this review helpful.

Did you find this review helpful?

from ND Canada

Monday, April 30, 2018

Awful. I will never trust Alpharacks. They offered free migration when I signed up but it was a total nightmare dealing with "George" the support technician. I believe they must outsource support to a third world country. He was totally incompetent and just kept repeating himself: never answering my question or solving my issue. After many back and forth emails he finally helped with the migration but the account was in a very poor state and it wasn't done correctly.
Within my account I had access to one of their other customers data!! I reported this to them and they removed my access to it, but were very nonchalant, as if it was no big deal.
I was within the refund period so I asked to have my account cancelled and payment refunded. They refunded the payment but then charged me again 1yr later due to a credit card "subscription" I was unaware of. I have since cancelled the subscription but they refuse to refund this 2nd payment. I'm so glad I cancelled in the first place. Imagine having to trust a company like this with your actual live websites & private data.
The Support Team Manager I dealt with (by the name of Joshua Collishaw) is horribly unprofessional and rude too. Sometimes they will reply to an email with a simple link to a knowledgeable article - no explanation nor offer to help - whether the knowledgeable article answers your question or not.
Stay away and cancel your account today before it's too late!

9 of 15 people found this review helpful.

Did you find this review helpful?

from Strike Hosting

Monday, March 12, 2018

Worst. I got a Reseller from them and I should have 250GB I used 4GB and then cPanel told me they have ran out of space. This happen 23 times over 3 months. The websites are never stable and they always drop. They oversell to hell. When I asked for a node change they said sure. 2 days I got a reply saying "Issue Fixed." with no change at all and 2 days later its gone again. I'm done with them. I have opened a paypal dispute with them I urge you all to avoid them as much as you can.

6 of 6 people found this review helpful.

Did you find this review helpful?

from Lee

Monday, March 5, 2018

Among all the VPS provider I have used, AlphaRacks is the worst. The control panel keeps telling me that " The host is currently unavailable". I opened a ticket for this. Nobody answers me after 3 days.

4 of 4 people found this review helpful.

Did you find this review helpful?

from Consulting/Professional Services

Monday, December 4, 2017

Best and cheapest VPS and Reseller providers.

1 of 20 people found this review helpful.

Did you find this review helpful?

Monday, November 13, 2017

If i could give this company negative stars i would. I literally had my VPS for 4 days and cancelled the service because of slowness and it constantly being down. I asked them for a refund and their response was "No sorry, we cannot offer you a refund it's over 3-days per our terms of service". What a joke. I paid for a month of service and they cannot refund because it's over 3 days? They know they got me to because i paid with bitcoin so i cannot file a dispute....This company is a joke. Stay away.

8 of 8 people found this review helpful.

Did you find this review helpful?

Friday, September 1, 2017

Stay away from alpharacks, oversold servers and I have moved my sites elsewhere - no sign of a refund.

10 of 10 people found this review helpful.

Did you find this review helpful?

Friday, July 14, 2017

Stay away from them. Transfer rate just around 70-100kbps. Sent 4x tickets "Network issue"...less than 1 hour always got reply fixed. "Fixed" status just temporary. Next day back to 70-100kbps.

4 of 4 people found this review helpful.

Did you find this review helpful?

from Webchitech

Monday, July 3, 2017

I regret signing up with this Web hosting Company. They are not that responsive.. This is scam.. You need to wonder why it's very cheap..

5 of 5 people found this review helpful.

Did you find this review helpful?

Wednesday, June 28, 2017

Terrible hosting company, steer well clear of alpharacks, plenty of other good companies out there, I wish I had never signed up.

4 of 5 people found this review helpful.

Did you find this review helpful?

from KH

Tuesday, March 28, 2017

Very Bad service of this company.I got a Master reseller & VPS. Servers are very very slow. Lot of downtime.Page loading is very slow.I have submitted many tickets. They replied but issues are not fixing

3 of 3 people found this review helpful.

Did you find this review helpful?

Friday, February 24, 2017

The worst VPS provider i met.

VPs work only 1/2 time:

they have a kind of 50-100 Kb/s real bandwidth when it work ...

I add to this that they cheat in the way they manages their ram. They push applications to use more SWAP... and it's not a kind of ssd caching one...

If you haven't already take a VPS with them. go away to see another provider this one is really very bad .... you will thank me after..

4 of 4 people found this review helpful.

Did you find this review helpful?

from TRC

Tuesday, February 21, 2017

I've order from you. Bad service!

The 1st impression of their machine: slow, really slow. I did not use you until 6 months later, I used their machine to host a website for my customer. But the machine suddenly got suspended after 2 weeks saying that my machine caused heavy load!

They did not try to solve the problem but directly suspended my VPS.

I tried to let you bring up the VPS temporarily and get my data backup. but they never replied!!!

This is what I've been going through with you.

3 of 3 people found this review helpful.

Did you find this review helpful?

from Australian Unity

Monday, December 19, 2016

Very unreliable hosting. I've had nothing but issues. I can't even run a dev site as they constantly go offline. Support is also non existent.

6 of 6 people found this review helpful.

Did you find this review helpful?

Monday, December 5, 2016

We have been using their VPS since a few months, and I even added another server just a few weeks ago. But out of the blue, they suspended one server. I opened a ticket and they send some network logs, with very vague claims, nothing specific at all, some connections to port 443 and 80. This has been going on for 2 weeks now with somewhere like 20 messages. Sometimes no response for several days. Server is still suspended. We use all servers the same way, its just a SSH proxy, used for browsing the web. There is no apache, email, smtp running at all. So far, always way below the bandwidth limit and pretty much no CPU usage. I have opened a paypal case now, because this is going nowhere. We do use other providers and so far did not have such issues at all in the past 12 months, even with the cheapest VPS.

8 of 8 people found this review helpful.

Did you find this review helpful?

from album zone

Monday, November 7, 2016

I really wanted it to work, but everything is just too slow. Oversold junk, looks like

9 of 9 people found this review helpful.

Did you find this review helpful?

from Xrystal Productions CC

Tuesday, October 11, 2016

Constant barrage of spam emails from these people and I'm not even in the same country. They are totally unresponsive to demand to desist. That's likely their attitude to customer service - take the money and run..

6 of 6 people found this review helpful.

Did you find this review helpful?

from WebCookies.info

Wednesday, April 23, 2014

I have 3 VPN at AlphaRacks and they have been unreachable almost each day for an hour or more. Now they have been unreachable for the last 17 hours and I have no information when they will fix it... They are cheap, but if you need a reliable service the it's definitely not the way to go.

21 of 22 people found this review helpful.

Did you find this review helpful?

Similar to AlphaRacks Hosting

This page was last updated 17 April 2019 20:04