Broadview Networks

Broadview Networks

10 Reviews · Last reviewed on 21 November 2016

Serchen Index

39.40
N/A
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10
Reviews
869
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Broadview Networks Reviews

3.7

Great!

10 Reviews

Last reviewed on
21 November 2016

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Monday, November 21, 2016

from Perrone

Have 4 lines down out of 5. Customer service that a tech will be here in 10 days. Worst customer service ever! Stay away - not worth the headache.

1 of 1 people found this review helpful.
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Friday, February 26, 2016

from PFParnell Associates

I've used Broadview for over 1000 seats of thei office suite product in 2015. No other carrier offers a better product support or account team support and follow through. I also found that their technical support is unparalleled. No question that I will continue to use them. They're a safe bet.

4 of 5 people found this review helpful.
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Thursday, September 25, 2014

The system never worked properly. Customer support never gave us an answer how to fix the problem, the technician they sent was baffled. I finally had to pay for an outside tech to come diagnose the problem. He said it was a slowdown with the broadview servers. Broadview would not admit it was their issue. We tried to cancel the non-working service and they gave usproblems and continued to bill us. They even threatened to bill us for over $8k. Do not make the move to Broadview!!!!! Trying to save a few pennies with them will cost your business $$$$$.

Response from Broadview Networks:
01 October 2014 at 12:57

We are sorry you’ve experienced an issue and appreciate your feedback. Please call us at 1800-BROADVIEW and we will work to find a resolution as quickly as possible.

1 of 3 people found this review helpful.
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Friday, September 12, 2014

from ParacoGas

Broadview Officesuite hosted VOIP is an excellent product, one of the best VOIP solutions available in the New York Area. We used this product successfully for at least 7 years.

2 of 3 people found this review helpful.
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Friday, September 12, 2014

from Axis

From day 1 we have had issues with this company's service. Slow internet speeds and faulty phones. One day we completely lost service in the office and they didn't send a tech out until the next day. Im willing to pay the termination fee and switch to a different company.

Response from Broadview Networks:
01 October 2014 at 12:57

We are sorry you’ve experienced an issue and appreciate your feedback. Please call us at 1800-BROADVIEW and we will work to find a resolution as quickly as possible.

2 of 4 people found this review helpful.
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Friday, September 12, 2014

Great Support! They fix issues quickly with follow-up. Then Sales follows up to ensure the issue was resolved correctly. What a great solution for our business.

2 of 3 people found this review helpful.
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Tuesday, August 5, 2014

from Magnolia Bakery

Broadview has always been on top of any issues that we get. They always provide a follow up call afterwards to get any additional feedback you can give. They are prompt, speedy and reliable.

0 of 1 people found this review helpful.
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Tuesday, August 5, 2014

from J W Hampton

Broadview has helped tremendously in making our workers more efficient by being able to communicate when working from the road. The switch was inexpensive and the monthly costs are lower than a T1 but speeds are comparable.

0 of 1 people found this review helpful.
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Wednesday, July 23, 2014

from Independent IT Contractor

Broadview has great uptime and customer service very reliable and helpful

0 of 1 people found this review helpful.
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Friday, June 7, 2013

from Flizter

Customer support was helpful and informative.

0 of 1 people found this review helpful.
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This page was last updated 21 November 2016 08:54