What was good about this product or service overall?
Their initial customer service was pretty good.
Could anything have been better?
Yes, the whole thing could be better. They badger you after a while, I was trying to get a refund and they wouldn't do it.
How was the support? Terrible.
Terrrible experience - If you can avoid them, consider doing so.
Their main problem is that their templates belong to them, even if you make one up from their templates and pay for the right to use it, you have to pay each month, in excess of 150usd per month to keep the templates. If you don't they do their best to extort you by putting their banners and annoying images on your listings so that you have to pay. Words can't describe how useless this service is. Consider elsewhere.
This has been a long standing saga, the business operators, when i mentioned a refund 3 months plus back, would not offer one. Now, i have posted my review on here, they were happy to entertain the idea of refunding me, if i took down the review. That seems to me to be poor business practice - they had months to provide the refund i requested and wouldn't do it. Now they will. But i have to take down my review. I value the ability to inform the general public about business that don't measure up, both in their services and their subsequent actoins.
They say it's how someone handles their complaints that count and this business has, instead of taking the review on and trying to alter some aspect or grow as a result. They have chosen to report (on TrustPilot) it to try and take it down. if they take it down, another one will appear in it's place. I feel it's important to inform prospective users of my experience with Crazylister. I, personally, would never use them, they may suit your needs, I don't know. Just be careful and exercise a little caution.