With increasing consumer debt and consequently high delinquency rate, collections shops are struggling today with poor collections management and lack of actionable insights on how to contact these customers. Their traditional methods such as random calling are proving to be ineffective in this age of the customer where they expect to be contacted through the channel of their choice.
At Dasceq (Data - Science - Equilibrium), we are leveraging our industry experience and domain expertise to create data-driven solutions and transform collections management leveraging latest technologies such as AI, ML, and Big Data. Our cloud-based Collection analytics software is easy to implement and provides business values such as boosted collections and improved customer experience for the collections shops.
Our AI-driven, next-gen 2i™ cloud platform enables collections analytics which can help the collections team figure out the right person to contact, at the right time, and through the right medium. The platform has features like AI optimizer which continually improves the outcomes with data from all kinds of sources including credit, bank, third party, social, and customer interactions.
Collections shops can empower driver less collections with the platform’s features like Agent KPI and Agent forecast. This further improves team efficiency to bring in more amount collected. 2i™ recommendations and a 360-degree view of the customer also help personalize the collections journey for the customer for an improved experience.
Our clients have shown at least 30 percent increase in the amount collected as they improved the delinquent account treatment after the implementation of our 2i™ AI-driven SaaS platform.