Getting it installed had some bumps with quality at first, but mostly what they said were issues with me wanting to keep my old routers. They said what i had wasn't "voip-ready" and that new routers would smooth out everything. I cracked and bought there recommended new ones and sure enough all now everything's peachy. Been impressed with the level of support and professionalism so far too. Reps know what they're talking about, friendly, and speak English. That's already way better than the last phone service i had.