Freightos the world's laziest digital freight platform.
I have had the unfortunate experience of recently dealing with this company. I had heard reports about this platform and decided to give them a try with one of my shipments. As a new customer, I was a little unsure of the process. All my previous shipments using other freight forwarders had been relatively pain-free. The same however cannot be said for freightos. Let me prefix this review by saying I am partly to blame for my lack of understanding of how they actually conduct business. I was under the misapprehension that they were a professional company that cared about their customers. How wrong I was.
Let me explain how things work. This Israeli based-company is essentially a broker that uses their website to compile rates from several shipping companies. Once you have paid them, they want nothing to do with you and if you have any problems it's up to you to call one of the half dozen companies, they use to send your shipment to its final destination. They basically charge 3% for this service. I, unfortunately, ran into a problem with my shipment and was advised to contact freightos to resolve the problem. I called them about a dozen times trying to get someone on the phone to speak to. Every time I was told to leave a voice message as there was no one to take my call. Basically there is NO 24/7 support as they state. I finally left a message and around 28 hours later I received a call from them telling me to contact the logistics company myself. When I asked why it had taken so long for them to return my call, I was told that it had been a national holiday (On a Thursday). It was at this point the penny dropped and I realised this supposed international company was in fact a very small locally run business in Israel.
They clearly do not have any other call centres based in other locations. In fact, as I found out they only had one person answering calls for the entire world. Trust all the one-star reviews as when you have a problem it's only at that point the companies true colours become apparent. To add to the problems the information about my shipment on their website was completely inaccurate. Not one bit of the information was correct. The destination port was wrong the delivery dates again were all wrong. When I asked why this was the case, they blamed the shipping companies and refused to take any of the blame. They weren’t even bothered trying to find out why the information was wrong and when I asked for the person's name, they ended the call. I tried calling back several times asking to speak to someone else and each time they hung up the phone. This is the mark of a very unprofessional organization with nothing but contempt for their customers.