FreshSites
★★★★★ 4.9 · 99 Reviews
What is FreshSites?
FreshSites are a forward thinking company who focus on Customer Support. We want to create a strong, genuine connection with our customers to make sure they feel supported and comfortable with us. Initially founded in 2012, FreshSites have gone from strength to strength becoming one of the fastest, most supported host in the UK. FreshSites now hosts over 4,500+ Websites.
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FreshSites Reviews (99)
- ★★★★★93
- ★★★★★3
- ★★★★★1
- ★★★★★0
- ★★★★★2
Review Summary
Generated using AI from real user reviews
FreshSites is overwhelmingly praised for responsive support and fast performance, though a small number of recent reviews describe communication breakdowns and unresolved issues.
The vast majority of users—46 out of 50 reviews—report excellent experiences. Customers consistently highlight prompt, knowledgeable support that responds quickly to tickets and calls, often going beyond standard assistance. Site speed improvements after migration are a frequent theme, with many switching from larger competitors like GoDaddy and 123-reg and seeing measurable gains. Setup and domain transfers are described as seamless, and pricing is noted as competitive. Users value the personal, non-patronising tone of the team and appreciate that support is available across multiple channels. Repeat customers and those managing multiple sites express strong loyalty.
However, three recent reviews (46, 50, and to a lesser degree 13) paint a contrasting picture: unresponsive email support, unanswered phones, missing responses to sales inquiries, and email functionality problems. These appear to be recent (January 2015 and later), suggesting possible operational strain. One reviewer (Review 13) noted good initial sales responsiveness but later received no reply to support requests.
For prospective customers, the track record is strongly positive, but the handful of recent negative reviews—particularly those describing complete communication failure—warrant caution or follow-up before committing.
★★★★★
Thursday, August 13, 2015
“5 Star Service!!! Moved over from another provider in late…”
5 Star Service!!! Moved over from another provider in late July and impressed with customer service and general speed of service. Used "Tech Support" a couple of times and it has a human touch, lacking from many competitors. Highly recommend
★★★★★
Monday, August 3, 2015
“Moved over from my previous host at the start of…”
Moved over from my previous host at the start of July. The speed of service and level of support has been outstanding, so happy I made the decision to move to Freshsites.
★★★★★
Tuesday, July 21, 2015
“Joined FreshSites during July 2015 and I have to say…”
Joined FreshSites during July 2015 and I have to say I'm very impressed by support and speed of response. Sites were transferred from my old host quickly and everything is running smoothly. Highly recommended.
★★★★★
Tuesday, June 23, 2015
“Switched my hosting of a WordPress site to FreshSites recently,…”
Switched my hosting of a WordPress site to FreshSites recently, and I'm very happy with the service. The migration went smoothly and the site looks like it's loading quickly. I found the Support team very helpful. I'm impressed with their service, and glad we found a great host for our new website. Would recommend them.
★★★★★
Friday, May 29, 2015
“I transferred to fresh sites over 2 years ago and…”
I transferred to fresh sites over 2 years ago and at the time thought the service was incredibly professional and efficient but was of course dubious as to whether this was because they simply wanted my money However 2 years on I am still emailing them asking them to transfer hosting, set up additional features, take some away, all manner of stuff in fact and I simply cannot fault them. Everything is done usually within a couple of hours, nothing is too much trouble and believe me with 4 websites hosted by them I do do a lot of messing around but honestly, if you are worried about ongoing support for your sites then don't, these guys honestly deliver. I am so impressed.
★★★★★
Monday, May 11, 2015
“I transfered my site to Freshsites last month and it…”
I transfered my site to Freshsites last month and it really is a breath of Fresh Air! After having a frustrating time trying to talk to my old hosting company about some technical issues I am very happy to have moved my hosting. The staff at FreshSites are really helpful and thoroughly know their stuff. They helped me to transfer my hosting files and to ensure everything worked perfectly. Excellent Sevice indeed! I will certainly recommend them to my friends.
★★★★★
Wednesday, April 22, 2015
“Excellent service and support - the sales team are extremely…”
Excellent service and support - the sales team are extremely helpful, competent and technical - not what you get elsewhere! We run a software engineering company and have never come across a sales / customer service team that know their technical stuff like these guys do! The hosting move was extremely quick and easy and fully managed by Freshsites. The move itself was complete in seconds with no noticeable downtime to us. The minimal support queries we have had during the course of the move have been dealt with promptly and efficiently with excellent communication. FreshSites can only be described as a very refreshing change! Great service, great support, great price, HIGHLY recommended! 5 stars all round!
★★★★★
Monday, April 13, 2015
“Excellent support in setting up our new site and transferring…”
Excellent support in setting up our new site and transferring two domains. Support is provided very quickly whether through online chat or by using a ticket. No problems at all.
★★★★★
Tuesday, April 7, 2015
“We've been using FreshSites for a couple of years now…”
We've been using FreshSites for a couple of years now and I am constantly blown away by their level of support. It's reassuring to know that if/when the worst should happen, then you have a knowledgeable team with super swift response times like this in your armoury. Top work guys, keep it up.
★★★★★
Tuesday, March 17, 2015
“Hi i'm new to freshites this week but cant recommend…”
Hi i'm new to freshites this week but cant recommend highly enough. Really knowledgeable, easy to talk to, quick to respond to everything. So personable and they have helped me in difficult circumstances with work on my present site that they will now be hosting and setting up a new one. Great support service. thanks guys.
