Fyle

Fyle Support & Customer Service

Over the years, we have received recognition continuously for our exceptional customer service experience. We believe it is because our Customer Success teams have always remotely conducted vital processes, such as onboarding, implementation, or even continued product support.

We have always followed an online-only business model. This has helped us accomplish faster onboarding and an even quicker RoI for our customers. Also,

It has resulted in a consistently high NPS of +56, and over 500 5 star reviews on platforms like G2, Gartner Digital. Our average response time for support tickets is under 60 mins and our First Response SLA hit rate is 93% We have 24x7 coverage, and we are working with our team members to have back-up internet connectivity in a situation where their primary internet connection fails.

Fyle Product Details

With innovation at its core, Fyle is an enterprise-grade software with consumer-grade usability. Our employee-friendly expense reporting features are loved by employees and Finance teams across the world.

Fyle was recently recognized as an Innovator in Expense Management by IDC Marketscape. Find more details here - https://www.fylehq.com/idc-marketscape-innovator-2020

With Fyle, employees can track business expense receipts from everyday apps like WhatsApp, G-Suite, Outlook, Slack, Phone gallery, or simply the snap and save with the mobile receipt scanner. All expenses are submitted only after they're checked for policy compliance.

What’s more?

• A modern corporate card reconciliation software that’ll give your bank’s software a run for their money.
• Automation for literally any expense approval workflow -- dependent on employee, expense, policy -- give us your most complex one.
• Analytics that’ll keep you on top of everything expenses. MIS, budgets, team-wise spends, top violations, you name it.

Check out our detailed feature list to know everything about Fyle’s inner workings: https://www.fylehq.com/expense-management-software

Fyle is a fast-growing company, trusted by Finance and Accounting leaders from over 300 organizations spread across 17 countries.

Fyle is best suited for companies with over 100 employees and under 5000 employees.