iSolved HCM

iSolved HCM

28 Reviews · Last reviewed on 05 August 2019

What is iSolved HCM?

Infinisource Benefit Services, headquartered in Coldwater, Michigan, serves over 17,000 customers. Infinisource Benefit Services started in October of 1986 as COBRA Compliance Systems and has successfully processed over 8,000,000 COBRA notices. It is an established, service-oriented company that offers white-glove service for critical benefits administration. It partners with brokers and employers in every state to deliver services to both the employer and the employee/participant.

iSolved HCM Key Features

COBRA

FSA

ACA Print & File

ERISA Wrap Documents

HR Legal Services

iSolved HCM Reviews

2.3

Good!

28 Reviews

Last reviewed on
05 August 2019

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Tuesday, August 6, 2019

from general surgery

We recently were forced to switch to iSolved. They are AWFUL. Unresponsive to emails, email to upper management not available. Upgrade specialist-Felicia, once she flipped the swich wouldn't answer any emails or call back. Awful, Awful, Awful customer service. If I had a choice I would never have endorsed this switch!

4 of 4 people found this review helpful.
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Wednesday, July 31, 2019

from DE

Horrible payroll company. Sage switched to ISolved and we were never emailed with a new client number or login. We haven't been able to access our payroll or online account for the past two weeks. I tried processing payroll yesterday via phone and nobody from their company could help us. It took multiple people to even locate our account! It seems their team has been left in the dark with the switch from the old system to their new one. Payroll still hasn't been processed and I have been on hold AND waiting for a call back for the better part of an hour. Spent most of my day trying to get this fixed yesterday. We are leaving this company, because we can't do business under these conditions. This is a waste of our time and money. We do NOT recommend this company.

5 of 5 people found this review helpful.
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Wednesday, July 31, 2019

from FFC

They bought out a company I was with for years.
Very dissatisfied with communication and support through this whole process. Can't even get a phone # to call the local office and no one answers at corporate. Will be switching soon!

3 of 3 people found this review helpful.
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Tuesday, July 23, 2019

from None

Had to use Infinisource for COBRA. Paid my premiums on time but they didn’t get the money to the dental carrier, therefore my claims did not get paid. Quite embarrassing when your dentist calls you and says your coverage was terminated but it was due to poor administrator.

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Tuesday, April 10, 2018

from PBH

Needed and HRIS system. Did RFP's for several Co.'s. Went with ISOLVED. Implementation Consultant sometimes tried to tell me how to run my business, should have been my first clue! During 'their sell' asked about connectivity to SAP and financials. Went through GL coding process, their GL specialist, had never heard of SAP! Their Customer Service Model is the 'worst! I have one assigned contact, except she has 16 other companies, and has to send in work orders for many things, and then unless I 'hunt them down' I never get resolution. She is nice person, but SPREAD too thin! Oh, and then during year-end, they pull her off clients and put her into a client queue! Who does this during payroll's biggest time of the year! No sense of urgency for anything-including 'funding a payroll', or carrier feeds! Hullo, there are DOL and IRS regs I need to follow too, not just my Co, or ISOLVED! I am embarrased to have recommended them to my Co. and made the switch. . After 2 years, I am leaving them, and having to do this process all over again! Why? Because they cannot get a Customer Service Model that focuses on the "CUSTOMER"! With over 400 payroll providers out there, they need to wake-up and get it together, or they will never compete with the likes of the big gals...... Ceridian/ADP/Paychex. Thought I might be the big fish in their small pond...well, I am the big fish in a tank that is too small to move.

10 of 10 people found this review helpful.
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Thursday, March 16, 2017

from Smith Enterprise Inc

Handles everything plus! So far I have had a smooth experience with iSolved and it's ability to handle multiple scenarios from certified pay to union dues and it's ability to integrate with our benefit programs.

4 of 6 people found this review helpful.
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Thursday, March 2, 2017

from Spark

Worst Cobra management company I have ever dealt with. Twice my coverage was dropped with Aetna and I was left with all the work to do in order to fix it. I had to send in the claims manually to Aetna because Infinisource made a mistake.

5 of 7 people found this review helpful.
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Friday, February 10, 2017

Verified Review

from Peddler's Son Produce

The system has no "Control of error" it allows duplicate time entered, it allows duplicate time clock ids.
When processing payroll it does not alert you when employees have no time and will get no paycheck. It should say when processing payroll, "Are you sure you want to process, the following employees will get no paycheck"
It will not let you go back and change a time card after payroll has been submitted.
It is a beautiful system that has a great layout however the time keeping portion needs more work.
My hopes is that when you call to make a complaint or suggestion, it is heard and gets fixed. we will see.. ..
there is no perfect program out there... I am fully aware however to me what matters most is what they do with the suggestions from the people who are using it. Do they fix it, make it better? or just say.. "that is the way it is...." this is a make or break it deal for me.

6 of 7 people found this review helpful.
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Thursday, January 5, 2017

from Bodybuilding.com

This is one of the least organized, insecure providers I have dealt with. Their web support is for IE (thats right, internet explorer) and the site fails on safari and chrome.

9 of 11 people found this review helpful.
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Thursday, July 28, 2016

Verified Review

from Wickens, Herzer, Panza, Cook & Batista Co.

We switched to Infinisource for payroll and FSA administration (we have been with them for COBRA administration much longer) in January 2016 after many long, painful, and expensive years with ADP. Our implementation team was awesome and we have had very few problems beyond not knowing how to do certain things. They also bent over backward helping us get everything done for the first processing of our ACA forms. When we have had to call Customer Service, they are stellar and highly responsive. I do not understand the negative reviews because our experience has been awesome. The fact that we are saving a considerable amount of money for a far more robust product is just the icing on the cake.

7 of 8 people found this review helpful.
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Monday, February 8, 2016

Our company moved our accounts to TPC iSolved last year and I'm sorry to say it seems that was a mistake. It's now five full business days into February and every single one of our employees' W-2s are incorrect. Even better, communication with those who should be eager to help correct the situation is lagging. Based on these reviews, I'm finding this payroll company to be incompetent and unprofessional.

19 of 20 people found this review helpful.
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Thursday, August 20, 2015

I have never been more miss lead or felt more scammed in my life. I was sold a policy that was fraudulent and then dropped when attention was called to the scam. Please beware of this company.

12 of 24 people found this review helpful.
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Monday, August 10, 2015

from Bolton Ford

Infinisource has thought of it all. They offer a range of products from COBRA Administration to Payroll and Employee Benefits. We have had great success with their products and look forward to more great years of service.

5 of 10 people found this review helpful.
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Monday, August 10, 2015

Verified Review

from MOPS International

We have been with Infinisource for just over two years. Before that we were filling out paper timesheets and had changed payroll providers a number of times. The staff with iSolved and TimeForce (both are a part of Infinisource) are always willing to help us if we run into an issue. Payroll and open enrollment are much smoother and faster for us now that we made the switch to Infinisource. I would definitely recommend Infinisource!

6 of 10 people found this review helpful.
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Friday, July 31, 2015

from Big B Mfg., Inc.

I have been with Infinisource for about 7 months and I am very pleased with their payroll software & service. The last payroll service I had was absolutely horrible and I am so happy that I made the switch to Infinisource. So far I have received great customer service and they are knowledgeable and helpful when I need their assistance. All of our employees are on direct deposit and we have never had any problems with the direct deposit. I am surprised by some of the reviews because I have had nothing but a positive experience with Infinisource.

6 of 10 people found this review helpful.
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Wednesday, July 8, 2015

from Wolf Robotics

Infinisource is a great payroll software. I have been using it for over 6 months now and payroll for over 100 employees is relatively easy and painless. All of our employees receive direct deposit and I have not had any issues with checks not being delivered or going to the wrong place. One new employee gave me the wrong account number and that was quickly and easily resolved. I have received quick and friendly customer service any time I have had questions. There are some features that are not entirely intuitive when you get into benefits and leave accruals or I would have rated it 5 stars.

6 of 9 people found this review helpful.
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Wednesday, April 22, 2015

from NorthernBrewer

Do not ever use! The most inept company I have ever dealt with. No one will take responsibility on anything or resolve any issues. One year, they only printed half of our W2s and it took weeks on my part to get them to print the rest. I just found out that they never filed our 2014 W2s. They're cheap for a reason. Completely out of compliance on things. They send payroll checks to the wrong location and didn't submit some of our 3rd party checks. AVOID AVOID AVOID. There are not strong enough words to express how much they should be avoided.

15 of 18 people found this review helpful.
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Monday, March 9, 2015

from Fannie E. Rippel Foundation

If I could give them 0 stars I would. They are by far the worst payroll company I have ever used. Worst customer service and incompetent employees. I had a unemployment tax issue that took over a year to resolve. No one there helped me with anything. There is no personal customer service rep so every time you call you are forced to talk to someone different who just "opens a case" for you then you have to just keep calling to follow up on the case and nothing is ever done and no one will be straight with you. Its horrible. Save yourself and your company. Don't use this payroll company

20 of 22 people found this review helpful.
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Monday, November 10, 2014

from PAGO

Poor customer service. Never get the same answer from different employees. Pretty much on your own to learn the system. Tons of problems with this system with no timeframe on getting them fixed.

17 of 22 people found this review helpful.
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Wednesday, July 16, 2014

from L & C Insurance Brokers

We are thrilled with their iSolved platform. Infinisource continues to work on and improve customer service teams with some notable improvements over the past few months. This rating is based upon the quality of their sotware and their service trajectory - wow!

15 of 23 people found this review helpful.
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Wednesday, July 2, 2014

from Inventory Solutions

Awesome platform... very easy to use.

10 of 17 people found this review helpful.
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Tuesday, July 1, 2014

from iliff preschool, inc.

After 38 years I have never been soooooooooo frustrated with a payroll company. Do not waste you time with this company.....terrible service....payrolls sent to the wrong address....payrolls that are late....the employees I complain to are just as frustrated as I am!!!!!!!!!

18 of 25 people found this review helpful.
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Monday, June 9, 2014

from David Flatt Furniture, Ltd

This is the worst company we have ever purchase a service from in my 30 years in business. Incompetent and seemingly understaffed technical support, a product that perhaps, under the right circumstances just might work for someone. Nasty customer service people. It took them 54 days to replace the 2 non functioning clocks they sold us, then they contended that we were outside the 30 day cancellation period. One of the two replacement clocks never worked. STAY AWAY from this company!!!

15 of 21 people found this review helpful.
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Tuesday, May 6, 2014

Can't express enough how displeased and frustrated our company is with using infinisource. We don`t seem to matter to them since we don't receive answers to our questions or get correct information when we do. Our representative is very nice but always comes up with excuses as too why things are wrong. Use another software company or even do it yourself...you'll have better luck!

17 of 24 people found this review helpful.
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Wednesday, April 30, 2014

We switched to Infinisource for our payroll last October and have found the company to be severely understaffed. I submitted a question regarding UIA rates 3 weeks ago and still haven't received an answer. While you do have a dedicated customer service rep that person has to go to the tax department, implementation department, benefits department to get answers for you and those departments are way understaffed. I feel it would be a decent company if they would get their customer service act together!

15 of 21 people found this review helpful.
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Wednesday, April 16, 2014

from Aptalis

Poor customer service. Normal wait times to talk to someone on the phone are 15 minutes. This company is severely understaffed from a call center standpoint. Their online portal isn't Safari compatible. I would look elsewhere.

15 of 21 people found this review helpful.
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Tuesday, December 3, 2013

This company has been horrible. They do not tell you that you need to elect dental if you want coverage for it, since they give you no option for that. Then they did not tell the insurance company about my insurance coverage until I called to find out why I received a bill from a doctor visit. Two months later and week of phone calls I finally got it straightened out. The easy part in this process was calling the insurance company themselves, not the cobra company.

12 of 19 people found this review helpful.
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Thursday, October 3, 2013

Infinisource has created an intuitive and well-designed accounting solution that we've absolutely fallen in love with. Great and reliable service that is easy to use and is quite affordable.

9 of 16 people found this review helpful.
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This page was last updated 05 August 2019 08:37