iSolved HCM

Rhonda Scoby from Meals on Wheels Ministry, Inc. (51 -100 Employees )

I just passed my one-year anniversary of employment with Meals on Wheels East Texas and of using iSolved. Thanks to your excellent and very knowledgeable and patient CR reps, I was able to work through the learning curve of the software fairly quickly. It's a very robust program for the cost, and I would not hesitate to recommend it.

Jim Vonderhaar from Griswold Home Care (51 -100 Employees )

iSolved provides an excellent product that meets all of my payroll processing and benefits management needs. What really sets them apart is their customer service. They have the best customer service of any company I have ever worked with in my 40 years of business. I highly recommend them.

Robert Johnson from MVS (26 - 50 Employees)

iSolved does everything we need for managing employees in one place and is very flexible which is key for a growing small business.

Thomika Macon from Viola Leasing, Inc. dba RIMTYME (51 -100 Employees )

I find Isolved to be user friendly and easy to navigate. Customer service is always there to answer your questions and walk you through any issues you may be having. I would recommend Isolved to other businesses.

Jeff Ding from Griswold Home Care (26 - 50 Employees)

The staff are very well trained and knowledgeable. I can always reach the customer service team quickly during the regular business hours if I have any questions and concerns and they are always very helpful. Keep up the good work!

Nancy Pfeuffer from Primary Intelligence, Inc. (26 - 50 Employees)

We started using iSolved several years ago. The payroll, time management and benefit platforms are easy to use. ISolved University has been very helpful. Customer service is professional, knowledgeable, and quick to respond to user questions. They are slower at responding to payroll tax issues. I would suggest they have a separate customer service number specific to payroll tax reporting. Overall, I am happy with the platform.

Stacy Wagner from MP Community Bancshares, Inc. (51 -100 Employees )

We love the ease of use of the iSolved payroll products. The administrative dashboard makes finding functions super easy and very user friendly. We cannot say enough good things about our migration specialist and our Customer Relations Manager. Very knowledgeable and very short response time whenever we need assistance. Great company to work with. Thanks so much.

Nancy Moore from Professional Automotive Relocation Services, Inc. (51 -100 Employees )

The customer service team is friendly, knowledgeable and responsive.

Thomas Hoehner from Titan Health Management (51 -100 Employees )

We previously used a PEO and had to do a lot of manual work to fit our time clock reporting into the payroll system. We were also disappointed with the customer service compared to the cost. We brought payroll in-house and utilized the iSolved platform. Everyone was very helpful and we are able to use a lot of customization for our time and reporting requirements. There is a lot of functionality, but there's also a lot of people to help you with it. Overall, we're very pleased with our decision.

Michael Hanus from Conserve-A-Watt Lighting, Inc (26 - 50 Employees)

We transitioned from Sage Payroll, which was our first payroll service. I was somewhat ambivalent about our time with Sage. After doing payroll 100% in-house, I thought moving to a payroll service would have been more of a sea change. It was a functional product, but I was still forced to do some tasks that I thought the service would cover. Similarly, the reporting and data were also functional, but it took work to manipulate it in a way that was useful for my needs.

I was worried when iSolved acquired Sage. I feared that my limited service was going to get worse, or that the price was going to push payroll back in-house. Neither of those fears were realized.

Debbie L. handled our transition. It was unbelievably easy. I was impressed that everything made it over to iSolved with literally zero action on my end. All I had to do was review.

Debbie's Webex help with the first payroll was all I needed to process on my own. The website is intuitive and modern. She also, without prompting on my part, asked about the third-party payments AND the local tax. She set those up that first day, and I couldn't be happier with the results. Why take on the expense of a payroll service if they are only taking 90% of the job off your plate?

Debbie also stressed the iSolved University as a great resource, which it is. I have submitted cases to customer support, only to close them after I found the answer myself.

The reporting is superior. I can download the payroll register in Excel like this is the 21st century. And this is a canned report, ready to go. This was something I had to build with Sage, and there was further manipulation once the Sage report was downloaded.

We are paying slightly more now than we were with Sage, but the added value makes it worth the cost.

The only negative so far has been customer support. Sage was incredibly responsive to emailed questions, but not so much with iSolved. The iSolved University mitigates much of this complaint. Additionally, we went live just as Covid hit, so I am declining to issue a final verdict because these are not normal times, especially with regards to payroll. I am giving Customer Service 5 stars based solely on my experience with Debbie during implementation and her follow up. Very professional and helpful.

We are only three months into our relationship with iSolved, but my only worry now is that someone else is going to acquire them and take away the great product that just fell into my lap.

Carolyn Parker from TCI America (51 -100 Employees )

We use Isolved for payroll and HRIS data. It is a very user friendly program and they have excellent support staff to assist when I need help.

Misty Aguilar from C&M MOTORS, INC 20002094 (26 - 50 Employees)

Our company has used a PEO platform for years and for years been let down with poor customer service and lack of user friendly reporting. When we decided to use iSolve as a piece in our new portfolio getting away from this PEO platform I didn't know what to expect, other than it was going to save us a tremendous amount of money.
I have found that through iSolve the customer service is outstanding. I have been extremely needy at times, wanting a ton of specialized reports and help with our extremely complicated payroll. I have always gotten help quickly and with a pleasant attitude. If they did not have a report for what I wanted, they created a specialized one for me, and even redid one 3 times to get it just right for me. They were patient and informed. They had a specialized HR consultant to help me through all my questions and helping me re-create a handbook for our company.
I wish I had gone to them sooner.

David Essig from Christensen Essig LLC (2 - 10 Employees)

We have a small accounting firm and use iSolved to run payroll for several clients. From the start of the integration process through the actual utilization of the software, it's been a very positive experience. The platform itself is very versatile to handle many or our client's complex payroll processes. The customer service is top notch with several different team members to handle any issue or aspect of our processes. For the value we are getting, the price is great. Overall we've had a very positive experience with iSolved and would highly recommend it.

Lacey Davidson from JumBurrito

Use Cases and Deployment Scope
We use iSolved for all of our payroll needs. We started it 3 years ago. We used to do payroll in-house, but with the new insurance rule, we made the switch. They help us with anything payroll related: bonuses, child support, insurance, 401(k), quarterly and yearly federal/state reports, and W2s. They submit all government reports too, and they give our employees direct access to their account, where they can see digital pay-stubs, update info, and receive digital W2s all online. I mainly use the program, but they also offer online onboarding, so the store managers do initiate onboarding, but only have access to that.

Hilary Hobbs from Spear Education

iSolved is being used throughout our entire company, no matter what department you are in. It's a great way to not only clock in, but anything finance related is all there in one website for each individual. It allows for easy requests for PTO, access to benefits, and the ability to e-sign any documents sent via HR regarding 401K, insurance, and even annual reviews.

Ryan from Red Oak (51 -100 Employees )

This is the worst payroll processing company. The support does not exist, and we were lied to during the initial presentation. Their mobile clock in app, has major flaws. An employee can turn off their location services on their phone, which will allow them to clock in from anywhere they want, even if a geo-fence exists. When confronting iSolved, the response was to reprehend the employee for being dishonest, but they did not take any responsibility, nor even know that such a thing was even possible. They did nothing to fix it, told us they would provide a credit, which we never saw, and stopped answering our phone calls for help with the website or app. If you like throwing away money, and having a ton of issues, then iSolved is the place for you. There are a lot better, and cheaper options available, and I would recommend any of them, instead of iSolved.

Renee Wagner from PRENTICE THOMAS & ASSOCIATES (11 - 25 Employees)

I am very unhappy with this platform. I don't know if it's too big for their staff to learn or what, but their performance is terrible at best. I am looking for another payroll company. I was very happy with the one I had before this mess took over.

M GREEN from North Georgia Textile Supply (51 -100 Employees )

iSolved mandated that we upgrade from Encore and it has been a nightmare from the start. I've had the worst "Upgrade Specialist" who had a baby crying in the background the first time we processed payroll, the 2nd time she was late calling to process our payroll-had a lot of errors that she can't seem to get resolved, was not knowledgeable about the linking of Sage Time to iSolved and this should have been our 3rd time and she was to have called me at 9:00 am. At 10:15 she finally called after I attempted to reach her by phone and email and said it was basically my fault because she didn't have on her calendar. Very argumentative. I'm now waiting on her supervisor to call me back & that request was given 35 minutes ago with no response. I hope I can get our employees paid. We will be looking at other payroll companies and get away from this weekly nightmare.

Bob May from OHG Training Solutions (2 - 10 Employees)

ISolved HCM still has not filed our W-2s for our company for year ending 2019. I have contacted customer service for three weeks with no resolution. DO NOT EVER USE iSolved.

Louise Lynch from Injury & Health Management Solutions, Inc. (11 - 25 Employees)

This is the worst payroll company I have ever dealt with. They make mistakes and then cannot or will not fix them. If I could give them a negative star I would. The worse customer service I have ever encountered.

Mark Breker from Silver Crow Homecare (26 - 50 Employees)

When I started our company I tried to choose carefully our vendor partners. We chose Paychoice over multiple vendors. Unfortunately they got bought by Sage Payroll and then Isolved. This is where everything went wrong. The software launch was terrible with several false starts and then no launch support. I cannot reach anyone for help and have spent an hour on hold waiting for help and then get the wrong team. No one will give you their direct contact information. Also they screwed up our w-2 on the transition. I put a case record in 2 weeks ago and can't even get a conformation. They took out taxes for cities that are not even a taxing authority, so where did the money go?

GINA from MERRIMAC CENTER (51 -100 Employees )

DO NOT GO NEAR THIS PRODUCT! We were longtime customers of iSolved, using their Timeforce I software for over 10 years. We were regularly assured that we would not be required to upgrade and that our version would be supported for the foreseeable future. On 3/25/19 we received an email stating that our support contract expiring 4/14/19 would not be renewed because our version was no longer supported. They gave us less than one month’s notice. We sent an email to our sales rep the same day, but had to make repeated requests for pricing and a demo because she was unavailable. An initial quote was finally received 4/5/19, but they could not make time for a demo until 4/22/19. We agreed to this, but requested they continue supporting our old version in the meantime because of the short notice and delays. They completely ignored this request, not responding to it at all. During the demo we asked how the new software would handle the things our Timeforce I software was capable of. They were unsure of some of the more complex issues and promised they would check with tech support and get back with us. In the end, it was promised that the new software would be able to meet our needs. We signed a one year contract on 5/1/19. We began to have weekly one-hour phone calls with our implementation specialist, and a few things quickly became apparent. First, although iSolved does have an online training university, it does not have a searchable help system. If we could not remember where to set something up, we could not search help for a quick answer. Our only option was to email our rep and wait for a response, or sit through an online class, hoping to find the answer there. Second, we were not being taught how to set up our system. Our rep was doing the setup for us, and she did not openly answer questions about how to do things ourselves. Third, we hit major roadblocks during implementation when addressing some of our more complex system needs. iSolved did not approach these problems with a sense of urgency or reassure us that they would work with us until an acceptable solution was found. The attitude presented was that we should adapt our needs to the system, rather than finding ways to make the system work for us. It was our own IT person who came up with ideas, tested, and then presented possibilities during our weekly calls. It was at this point that we discovered iSolved is unable to produce a timecard report that shows actual punches, but rounded hours. This is a very basic function of any timekeeping system. It was also at this point that we realized activating a single employee for testing purposes triggered iSolved to begin charging us the full monthly cost for the software as if we were live. After much debate in October 2019, iSolved agreed to create a custom timecard report that would show actual punches and rounded hours for free because we are unable to use the new system without it. They began charging us on 7/1/19. They announced the report was ready on 12/13/19, but we were unable to access it. When we asked them about this, they said they would check with the report developer. On 12/31/19 we requested an update. We received a reply a week later that the report was not ready yet. On 1/6/20, our director sent them an email requesting an exact date that the report would be ready and NEVER received a response. On 2/6/20 we requested another update and were told it will take as long as it takes and that they cannot give us any kind of eta. We have been paying for software that we cannot use for almost a year, and iSolved is glad to take our money and they are unconcerned about keeping their promises, providing good customer service, or retaining us as a customer. This has been an incredibly frustrating and unbelievably horrible experience. Do not use iSolved unless you are interested in paying for nothing!

Matthew from Medic

Pretty Straightforward Time Reporting

Pros

I really appreciate that they have a mobile app to allow me to punch in and out using my phone, and verifying my hours is a piece of cake.

Cons

I thought that it took quite a bit of time to get used to the user interface. it doesn't flow very well. I also don't like the fact that they don't allow you to just enter a chunk of time on your time card from your phone, you can only punch in or out, which means remembering to do so or having to find a computer to log your time. I also think that they should have a better method of recording what you were doing during said time and reporting that to your supervisors.

Rachel from Movers (26 - 50 Employees)

Like waiting on unnecessarily long 10-20min phone holds to speak to a rep? 2 business day turnarounds on urgent emails sound like the customer service that you crave?! WELCOME TO iSOLVED.... The least competent payroll provider guaranteed to miss your tax filings and earn you penalties! I echo the sentiments that NO ONE knows what they're doing in this organization! The chain of communication is incredibly confusing.... I'd reach out to the team that I _thought_ I should contact, they would refer me to another team, then when I reached out to the "recommended" team, I received attitude and a rude reply of "I don't know why they would have referred you to me." Well, clearly, neither do I, but sadly, this situation was not an exception. I was finally transferred to the "superstar team" that was going to help resolve my issues and provide me with acceptable service but have proven just as slow on replies. Oh, and BTW... the software doesn't interface with Macs well, a little detail that's not revealed in advance. Oh, and the software has all sorts of other fun glitches... Download the "same" file in .pdf and .cvs form and guess what? The numbers don't MATCH (but if you'd like to contact them, please expect at least 3 days for a reply)!! Oh, and the kicker is that my payroll processing costs have actually gone up.

Theresa from Marketing (101 - 250 Employees)

In terms of the software, the mobile app is incomplete and the features lack compared to other systems we have used in the past. If you run into any issues expect to have to solve them yourself. There is no client facing support from iSolved that is competent or engaging, and they do not answer the phone. Do your homework or you will have to solve everything yourself and say, "isolved"!

Susen Mesco from American Events & Promotions (251 - 500 Employees)

RUN! Terrible attitude /rude / cold staff. Staff is confused and not very knowledgeable in their tasks. Our rep, Andrea, did not know the difference between "gross" and "net" payroll. They made HUGE mistakes on our payroll, taking double deductions from all our workers and when we contacted a supervisor we were told WE(?) made the changes to THEIR system. They refuse to take any responsibility for their errors. All we did was upload the form they gave us to complete. Clients have NO ACCESS and CANNOT MAKE CHANGES to their system! But we were blamed for changing their system analytics!! Really!? Although we had to pay them for their "services" we ended up writing the checks by hand and having to mail them out. Our workers were LIVID. In our previous payroll we sent funds of $100K which they stated we needed to resend. We needed to get a loan as they did not send back our initial payroll funds. We ended up paying double for wire transfers while $200K in payroll sat waiting for them to accept. They rejected our funds and made us resend! This firm made SO many mistakes, treated our employees and management with such disrespect, and cost us unnecessary time and money due to their many mistakes. Customer service blamed THEIR in-house mistakes on us. Just a MISERABLE experience at every turn. Look elsewhere for a payroll company and save yourself the agony of working with their unprofessional and rude staff! Still waiting for a call back from their management to straighten out their mistakes.

Larry Merriam from Sound Auto Wholesalers (11 - 25 Employees)

I’ve been in business for over 50 years We got switched to this co because they bought out the one we were using. I’ve never experienced such incompetence. They just don’t get back to you no matter how you try to communicate. Switching to another next wee

Michelle C.

Great product - Great company - Great staff

Larry D.

Payroll Processing Made Simple

David F.

iSolved is short for Responsive Service

Steve Johnsen, MBA from Cloud Mountain Marketing (2 - 10 Employees)

iSolved bought out my previous payroll company. They have charged my bank account random fees that they cannot provide any documentation for. They failed to file my state returns on time. They don't answer their phone, and they don't respond to customer service requests submitted by email. I'd recommend you stay far away from this company!

M GREEN from North Georgia Textile Supply (51 -100 Employees )

Terrible does not even describe the issues. We have had nothing but continual problems. If you want to waste time and money then they would be your best bet but if you want to save time and money look elsewhere!

Kathi J.

Been a customer since the beginning

Melissa W.

Happy Client

Steve Grashoff from Grassco, INC (101 - 250 Employees)

Stay away from this company! If you were forced to switch due to the acquisition of your current provider start shopping now. We were only with them for a few months and they took money out of our account they should not have and will not assist us in recouping our funds. Management is unresponsive to phone calls and emails. They will not be in business long and will probably be investigated. Calling our attorney next. Good luck.

Hannie G.

They are the best models for HCM and Payroll.

Lynn from CQuence Health Group (101 - 250 Employees)

HORRIBLE company! Customer service is a joke. They are unresponsive to emails and calls. Upper management doesn't have any interest in fixing the service issues. We have had MULTIPLE tax issues creating late fees and penalties. We are counting down the days until we are live on a new system.

Zac C.

Good time keeping software.

Jay W. C.

Use iSolved and you won't be disappointed

Luella P.

My experience with iSolved has been very positive.

Aubrei C.

iSolved HCM

Stephanie K.

HRIS system that reduces paperwork and need for other vendors

Christopher S.

Easy to use HR & Payroll Platform

Tracey R.

Fantastic Customer Service

Jodi D.

ISolved Customer

Brian P.

Best customer service

Jim V.

Best customer service ever.

Jenni from AG (11 - 25 Employees)

We were with Amcheck for years and they were a great company. Unfortunately Isolved bought them out and they have gone downhill from there. Isolved does our payroll service. Not only did they raise the price but they gave us LESS customer service. We have always had one account rep that took care of our payroll and he always did a great job. Now they are requiring payroll to be sent to a central account that a team takes care of. The girl who got our payroll completely entered hours wrong. She sent checks she shouldn't have and then tried to correct them. She made a HUGE mess for 3 payrolls in a row. It cost us a big amount of time and money to fix all the issues with the accounting side of payroll due to Isolveds errors. After the entire mess they had our old account rep take back over and within a couple of months they again switched us back to their joke of a "team payroll." I would STRONGLY recommend looking elsewhere for your payroll needs unless you want to work with a company that will just make your life a nightmare.

Diane B.

Payroll Processing

Becky B.

We have used Isolved for payroll processing for years with great results

Kate M.

Efficient HCM

Bill S.

Everything that was promised and then some

Karen P.

Great HRIS solution

Mary Beth J.

Time Saving

Nicholas P.

Great and Friendly Service

Kimberly G.

Streamlining HR one iSolved at a time.

Karen P.

Customer Since 2015

Tony L.

Never have any issues

Walter W.

iSolved is great in every area, customer service is top of the line

Shelly C.

Great HRIS for small to mid-sized Companies

Chris Couture from All Pro Systems (51 -100 Employees )

Avoid this company. They will sell you a product that doesn't deliver as promised. We were told it would function with a mobile app and found out after signing the contract and getting into the setup that it won't. Then they will not work with you to refund you when they can't deliver stating that the mobile app was a free add-on and doesn't qualify. That's the main reason we went with the software. Do not use this company or you will get wrapped up into a contract that they claim isn't breakable even when they don't deliver. Our legal team is on the case now and we have disputed the charges. All communication with the functionality we required is recorded in phone conversations and email transactions.

Lydia Hansen from Prince Michel (26 - 50 Employees)

I've been with Sage/Encore for a number of years as our payroll provider. The only heads-up I received that Sage was purchased by iSolved was being locked out of our payroll platform--on a payroll submission day at that! Since that time I have had nothing but excuses from the project managers with iSolved dealing with the migration into iSolved. I've heard everything from jury duty time off to grandchildren being born. I'm happy folks are doing their civic duty and also having happy personal moments, but that is not at all any issue or concern with me when I have employees to pay. iSolved has repeatedly dropped the ball on this one. Horrible customer service, terrible communication (I actually found out more about iSolved from Google than from them), and utter incompetence with taking on existing clients from a buy out.

ellen wood from general surgery

They are the WORST payroll company I have ever dealt with and I have had experience with quite a few. You cannot reach upper management and I would presume the way they are now handling my account, that upper management wouldn't respond anway.
I had someone that did the "transitions" and then subsequent screw ups with the next 2-3 payrolls. Still after more than several payrolls the "team" that is suppose to get my spreadsheet can't receive it, only one person in their company can! Hope she doesn't go on vacation otherwise my employees won't get paid, I guess?

David from Hacker Architects Inc

Comprehensive Payroll and HR platform

Far more flexible and easier to use than other payroll platforms. Automates and simplifies new hire onboarding Ability to add modules such as iHire broadens areas where this software makes a difference

Pros

Ease of use Comprehensive solution automates onboarding of new employees

Cons

nothing about this product is annoying so far

Lisa from Rocky Mountain Diabetes

Awesome

It has helped us keep more compliant and run more effciently.

Pros

I like how it saves me so much time doing daily HR .

Cons

New hire on boarding needs to be more mobile friendly.

Tracy from Keystone Payroll

Great product

majority of issues are with the clocks and some setup issues

Pros

very user friendly cloud based.. glad to see new mobile app coming out. glad to see new Isolved touch

Cons

need more robust clock with facial recognition like competitors...

Rheanna from My Office Pro

user friendly

multiple platforms not needed

Pros

intuitive, easy to use, one system for hcm

Cons

support can be slower to respond at time

Valerie from Bankers' Bank

Comprehensive and Service Orientated

I am very pleased and feel I am getting a great value for my money

Pros

The software meets all your HRIS and payroll needs. The additional services through Infinisource and FMLA administration are useful for a small HR team.

Cons

I'd love to have more options for security that can be assigned to each area such as Assets only instead of the overall category. Customer service can be slow to respond.

Lizz from Payroll Netork

Great technology and support model through local partners

Increased efficiency throughout the organization

Pros

Refreshed every 10 weeks; Help guides on every page make it easy to use without contacting support.

Cons

User interface which is being addressed soon.

Erin from Konza Prairie Community Health Center

Great product

Pros

Great customer service and very user friendly.

Cons

Unable to upload multiple documents to employee portal.

Ariel from Init

great product

Pros

easy to use and a clear explanation of each item

Cons

not as flexible as possible, would like to be label things as we wished

Jennifer from Encompass EM

Making the switch was the best decision we've made!

Pros

Ease of use. Clients love it. Robust self service.

Cons

Sometimes the support can be slow. Our clients expect answers and solutions fast and it is difficult when that is out of our control.

Alistair from Payarc

As Payroll HCM software

Helping our clients with HCM solutions

Pros

Intuitive and quite comprehensive, easy to use API's and able to export import

Cons

Employee Onboarding needs some work but I hear it is on the roadmap

Julie from The Builders Group

Ease

iSolved has cut my payroll time in half and changes to we is much easier

Pros

the ease of using it and the ease of finding topics

Cons

so much it can do that I am not aware of all the possibilities

Nancy from Comco Inc

isolved roduct review

Very easy to implement. All of the iSolved employees are very helpful and friendly.

Pros

The ease of the use. The ease of implementation.

Cons

Not all reports are readily available. You have to ask for them, which is difficult when you don't know they exist. Request that there be a copy of all available reports on the University so we know what to ask for.

Jennifer from Mercantile Bank of Michigan

Compete Employee Life Cycle Tool

.

Pros

This database manages the entire employee life cycle

Cons

Development bugs when a release occurs.

Polly from Southeast Mississippi Rural Health Initiative, Inc.

User Frindly

Pros

I like payroll processing the best of all the demos

Cons

general ledger updates are not user friendly,

Reasons for Choosing iSolved

was better for our organization

Yvette from CMR Risk & Insurance Services, LLC

At iConnect Running My First Payroll....

Pros

iSolved software is user-friendly for those that have used other payroll software. Attending iConnect is something I recommend for any beginning users.

Cons

With other software that I have used, the Administrator Home Page had our representative's contact information for assistance. I may have missed it but I didn't see that information on iSolved.

Rosanne from Williamstown Bank

I'm glad I made the switch

Overall I really like using iSolved and I'm excited to expand our usage as we grow our business.

Pros

the importing of data and the ease of processing payroll

Cons

I'd like to be able to see what the employee sees similar to a login as customer available to me in other admin portals I work in.

Hailey from IMCO Carbide Tool Inc

iSolved HCM Technology Review

I wish we had our own Customer Service Rep. It's much easier to have a specific person to call into and that gives an opportunity to have a good relationship with that Rep.

Pros

I like that it's very easy to navigate!!

Cons

Understanding the Client Management and all the functionalities. Would like to have more training.

Wendy from Bio-Gro, Inc

Great Product!

Great implementation experience. Was able to take payroll process from 1.5 days to 3 hours

Pros

Functionality, ease of use, hr& payroll in one system. Ability to create own content in University, better employee tracking from an HR perspective

Cons

Having to purchase mojo in order to conduct performance reviews-i wish it was included with hcm. I'm just starting to figure out what I don't have access to as an administrator.

Cynthia from NorthPoint Health & Wellness Center, Inc.

AssetHR and iSolved

It has been very good and has resolved many issues from streamline the payroll process, data entry and eliminating errors. We are excited about adding iHire to our platform. Also, the open enrollment function ROCKS!

Pros

AssetHR and their customer services is above industry standards. They are responsive and helpful EVERY time we need assistance or have a "dumb" question. Love the relationship we have with the team and technology is great.

Cons

Sometimes the main tabs can be confusing as I am a new user. Not clear where to find things.

Reasons for Choosing iSolved

The ability to have the relationship with AssetHR as well as their support. As shared earlier their customer service is par to none.

Amy from Voila Auto Group

HRIS Review of Infinisource

Pros

That they have improved the product considerably, on an ongoing basis, over the last 2 years, which means they will continue to improve it as things change going forward.

Cons

That I was sold on it being an "all-inclusive" product 2 years ago, when it was not. It was a product that had integrated several partner products into one, which always means glitches and problems as information is translated from one system to another. Now they have changed that, but am now even more skeptical of what the sales folks tell me than before, unfortunately.

Deanna from IMCO Carbide Tool Inc.

iSolved HCM Technology Review

The software if phenomenal. The customer service, once you are able to get ahold of someone, is very knowledgeable. The tax area needs some major improvements, however, I am certain this is being looked into and my issues have been assigned personal attention and are being handled. Overall, I rely on this software on an hourly basis and I cannot even fathom using any other software (and I've used a few in my past).

Pros

Functionality, Flexibility, and Ease of Use for HR, Payroll, and employee users.

Cons

Honestly, the iSolved team is very open to hearing anything that we think could be improved with the software. So, the items I like least about the actual software are irrelevant, as they have been shared with iSolved and I am sure they are looking into ways to improve the software, as they continuously do.

Chelsea B from M9 Defense

Our accounting department uses TimeForce for all of our employees hours. It helps keep hours perfect and if their is dispute it is easy to look up exactly when people have clocked in or clocked out.

ellen wood from general surgery

We recently were forced to switch to iSolved. They are AWFUL. Unresponsive to emails, email to upper management not available. Upgrade specialist-Felicia, once she flipped the swich wouldn't answer any emails or call back. Awful, Awful, Awful customer service. If I had a choice I would never have endorsed this switch!

Administrator from DE

Horrible payroll company. Sage switched to ISolved and we were never emailed with a new client number or login. We haven't been able to access our payroll or online account for the past two weeks. I tried processing payroll yesterday via phone and nobody from their company could help us. It took multiple people to even locate our account! It seems their team has been left in the dark with the switch from the old system to their new one. Payroll still hasn't been processed and I have been on hold AND waiting for a call back for the better part of an hour. Spent most of my day trying to get this fixed yesterday. We are leaving this company, because we can't do business under these conditions. This is a waste of our time and money. We do NOT recommend this company.

Pam from FFC

They bought out a company I was with for years.
Very dissatisfied with communication and support through this whole process. Can't even get a phone # to call the local office and no one answers at corporate. Will be switching soon!

Anne VanTongeren from None

Had to use Infinisource for COBRA. Paid my premiums on time but they didn’t get the money to the dental carrier, therefore my claims did not get paid. Quite embarrassing when your dentist calls you and says your coverage was terminated but it was due to poor administrator.

Scott from Peoples State Bank

Very easy system to use and it's great having payroll & time/attendance in a all in one system. It i"solved" our problem with time savings!

Pros

Ease of use, friendly customer service, great use for salaried employees and supervisors being able to enter in their own punches or their staffs. Overall the system is a PRO itself.

Cons

Sometimes the PTO balances screen "time off balances" can be confusing to employees on finding out how much PTO they have left to use in the year. Otherwise, nothing major, it's great system!

Tracy from Baer & Associates, LLC

Good Product for Payroll

Pros

We started using this product in January for our payroll. It takes some getting used to but it is quite easy to use and navigate.

Cons

The only con is that at least for me the reports seem to be lacking. I look for specific reports that were not available on this system. I had to contact our payroll representative to get me some reports that should have been a no brainer to obtain online.

Megan from Gibson

Super like

Pros

I really like isolved. There are a ton of features that can be personalized and used as needed. Functionality is intuitive and responsive. Customer service is great.

Cons

I have not run into any real issues at this time. Sometimes report generation is a bit slow, but nothing worth noting.

Tina from Arbonne

Love, Love Love

Its wonderful there is finally a product out there that everything is in one technology.

Pros

Scalable, efficient and easy to use

Cons

wish I moved sooner!

Karen from Demountable Concepts, Inc

Love the Software-Not the Customer Service

Up until now it has been great. However, I have a tax issue and I'm trying to figure out where the mistake is. It is impossible to get support. General Customer Service tells me that I need to wait for the Tax department to respond, but after 15 days of calling and emailing, I am still waiting. This is totally not acceptable. If they want to keep customers, there should be a 24 hour turn around.

Pros

Price, functionality, ease of use, ability to generate my own reporting

Cons

Customer service. If you have a simple question, it is easy and I admit they always answer the phone. If it is more technical and requires a different department, such as tax, you will wait and unacceptable amount of time.

Professional in Finance and Accounting

We are currently using this company wide as we have several remote employees as well as several who constantly travel. We like the benefit that this is web-based and anyone can access via the link using our company code. Using TimeForceII helps us better show our profitability on our services since we are a service based. It allows us to run reports monthly and as needed to monitor hours worked on a particular job or service. We also use this for HR purpose of tracking vacation, PTO so that the employee can see the information as well as the automated emails to their supervisors approving their time off.

Damasia from Kortmed Marketing & Management

Time saver

This product brings to the table all the solutions I was looking for and streamlines payroll, onboarding, benefit administration all into one place.

Anonymous

Top notch HRIS system

Pros

iSolved is a comprehensive HRIS system that can manage my companies entire HR along with handling payroll through a local processing company.

Cons

Users must pay for additional modules that allow for additional functionality. The implementation be much more efficient than it currently is.

sandraT from PBH

Needed and HRIS system. Did RFP's for several Co.'s. Went with ISOLVED. Implementation Consultant sometimes tried to tell me how to run my business, should have been my first clue! During 'their sell' asked about connectivity to SAP and financials. Went through GL coding process, their GL specialist, had never heard of SAP! Their Customer Service Model is the 'worst! I have one assigned contact, except she has 16 other companies, and has to send in work orders for many things, and then unless I 'hunt them down' I never get resolution. She is nice person, but SPREAD too thin! Oh, and then during year-end, they pull her off clients and put her into a client queue! Who does this during payroll's biggest time of the year! No sense of urgency for anything-including 'funding a payroll', or carrier feeds! Hullo, there are DOL and IRS regs I need to follow too, not just my Co, or ISOLVED! I am embarrased to have recommended them to my Co. and made the switch. . After 2 years, I am leaving them, and having to do this process all over again! Why? Because they cannot get a Customer Service Model that focuses on the "CUSTOMER"! With over 400 payroll providers out there, they need to wake-up and get it together, or they will never compete with the likes of the big gals...... Ceridian/ADP/Paychex. Thought I might be the big fish in their small pond...well, I am the big fish in a tank that is too small to move.

Emerald Smith from Smith Enterprise Inc

Handles everything plus! So far I have had a smooth experience with iSolved and it's ability to handle multiple scenarios from certified pay to union dues and it's ability to integrate with our benefit programs.

Anthony Nuccio from Spark

Worst Cobra management company I have ever dealt with. Twice my coverage was dropped with Aetna and I was left with all the work to do in order to fix it. I had to send in the claims manually to Aetna because Infinisource made a mistake.

Jorganne Garcia from Peddler's Son Produce

The system has no "Control of error" it allows duplicate time entered, it allows duplicate time clock ids.
When processing payroll it does not alert you when employees have no time and will get no paycheck. It should say when processing payroll, "Are you sure you want to process, the following employees will get no paycheck"
It will not let you go back and change a time card after payroll has been submitted.
It is a beautiful system that has a great layout however the time keeping portion needs more work.
My hopes is that when you call to make a complaint or suggestion, it is heard and gets fixed. we will see.. ..
there is no perfect program out there... I am fully aware however to me what matters most is what they do with the suggestions from the people who are using it. Do they fix it, make it better? or just say.. "that is the way it is...." this is a make or break it deal for me.

Randall Shane from Bodybuilding.com

This is one of the least organized, insecure providers I have dealt with. Their web support is for IE (thats right, internet explorer) and the site fails on safari and chrome.

Audra DiLuciano from Wickens, Herzer, Panza, Cook & Batista Co.

We switched to Infinisource for payroll and FSA administration (we have been with them for COBRA administration much longer) in January 2016 after many long, painful, and expensive years with ADP. Our implementation team was awesome and we have had very few problems beyond not knowing how to do certain things. They also bent over backward helping us get everything done for the first processing of our ACA forms. When we have had to call Customer Service, they are stellar and highly responsive. I do not understand the negative reviews because our experience has been awesome. The fact that we are saving a considerable amount of money for a far more robust product is just the icing on the cake.

Jenny

Our company moved our accounts to TPC iSolved last year and I'm sorry to say it seems that was a mistake. It's now five full business days into February and every single one of our employees' W-2s are incorrect. Even better, communication with those who should be eager to help correct the situation is lagging. Based on these reviews, I'm finding this payroll company to be incompetent and unprofessional.

Tiffany

I have never been more miss lead or felt more scammed in my life. I was sold a policy that was fraudulent and then dropped when attention was called to the scam. Please beware of this company.

Jordan LeLeux from Bolton Ford

Infinisource has thought of it all. They offer a range of products from COBRA Administration to Payroll and Employee Benefits. We have had great success with their products and look forward to more great years of service.

Tracy Ro from MOPS International

We have been with Infinisource for just over two years. Before that we were filling out paper timesheets and had changed payroll providers a number of times. The staff with iSolved and TimeForce (both are a part of Infinisource) are always willing to help us if we run into an issue. Payroll and open enrollment are much smoother and faster for us now that we made the switch to Infinisource. I would definitely recommend Infinisource!

Traci from Big B Mfg., Inc.

I have been with Infinisource for about 7 months and I am very pleased with their payroll software & service. The last payroll service I had was absolutely horrible and I am so happy that I made the switch to Infinisource. So far I have received great customer service and they are knowledgeable and helpful when I need their assistance. All of our employees are on direct deposit and we have never had any problems with the direct deposit. I am surprised by some of the reviews because I have had nothing but a positive experience with Infinisource.

Maggie from Wolf Robotics

Infinisource is a great payroll software. I have been using it for over 6 months now and payroll for over 100 employees is relatively easy and painless. All of our employees receive direct deposit and I have not had any issues with checks not being delivered or going to the wrong place. One new employee gave me the wrong account number and that was quickly and easily resolved. I have received quick and friendly customer service any time I have had questions. There are some features that are not entirely intuitive when you get into benefits and leave accruals or I would have rated it 5 stars.

Jen from NorthernBrewer

Do not ever use! The most inept company I have ever dealt with. No one will take responsibility on anything or resolve any issues. One year, they only printed half of our W2s and it took weeks on my part to get them to print the rest. I just found out that they never filed our 2014 W2s. They're cheap for a reason. Completely out of compliance on things. They send payroll checks to the wrong location and didn't submit some of our 3rd party checks. AVOID AVOID AVOID. There are not strong enough words to express how much they should be avoided.

A my from Fannie E. Rippel Foundation

If I could give them 0 stars I would. They are by far the worst payroll company I have ever used. Worst customer service and incompetent employees. I had a unemployment tax issue that took over a year to resolve. No one there helped me with anything. There is no personal customer service rep so every time you call you are forced to talk to someone different who just "opens a case" for you then you have to just keep calling to follow up on the case and nothing is ever done and no one will be straight with you. Its horrible. Save yourself and your company. Don't use this payroll company

Michelle R from PAGO

Poor customer service. Never get the same answer from different employees. Pretty much on your own to learn the system. Tons of problems with this system with no timeframe on getting them fixed.

Lonni from L & C Insurance Brokers

We are thrilled with their iSolved platform. Infinisource continues to work on and improve customer service teams with some notable improvements over the past few months. This rating is based upon the quality of their sotware and their service trajectory - wow!

Pete from Inventory Solutions

Awesome platform... very easy to use.

helen andresen from iliff preschool, inc.

After 38 years I have never been soooooooooo frustrated with a payroll company. Do not waste you time with this company.....terrible service....payrolls sent to the wrong address....payrolls that are late....the employees I complain to are just as frustrated as I am!!!!!!!!!

David Flatt from David Flatt Furniture, Ltd

This is the worst company we have ever purchase a service from in my 30 years in business. Incompetent and seemingly understaffed technical support, a product that perhaps, under the right circumstances just might work for someone. Nasty customer service people. It took them 54 days to replace the 2 non functioning clocks they sold us, then they contended that we were outside the 30 day cancellation period. One of the two replacement clocks never worked. STAY AWAY from this company!!!

Suzanne G

Can't express enough how displeased and frustrated our company is with using infinisource. We don`t seem to matter to them since we don't receive answers to our questions or get correct information when we do. Our representative is very nice but always comes up with excuses as too why things are wrong. Use another software company or even do it yourself...you'll have better luck!

AS

We switched to Infinisource for our payroll last October and have found the company to be severely understaffed. I submitted a question regarding UIA rates 3 weeks ago and still haven't received an answer. While you do have a dedicated customer service rep that person has to go to the tax department, implementation department, benefits department to get answers for you and those departments are way understaffed. I feel it would be a decent company if they would get their customer service act together!

JT from Aptalis

Poor customer service. Normal wait times to talk to someone on the phone are 15 minutes. This company is severely understaffed from a call center standpoint. Their online portal isn't Safari compatible. I would look elsewhere.

Danielle McGinnis

This company has been horrible. They do not tell you that you need to elect dental if you want coverage for it, since they give you no option for that. Then they did not tell the insurance company about my insurance coverage until I called to find out why I received a bill from a doctor visit. Two months later and week of phone calls I finally got it straightened out. The easy part in this process was calling the insurance company themselves, not the cobra company.

Michael A.

Infinisource has created an intuitive and well-designed accounting solution that we've absolutely fallen in love with. Great and reliable service that is easy to use and is quite affordable.