iSolved HCM

Susen Mesco from American Events & Promotions (251 - 500 Employees)

RUN! Terrible attitude /rude / cold staff. Staff is confused and not very knowledgeable in their tasks. Our rep, Andrea, did not know the difference between "gross" and "net" payroll. They made HUGE mistakes on our payroll, taking double deductions from all our workers and when we contacted a supervisor we were told WE(?) made the changes to THEIR system. They refuse to take any responsibility for their errors. All we did was upload the form they gave us to complete. Clients have NO ACCESS and CANNOT MAKE CHANGES to their system! But we were blamed for changing their system analytics!! Really!? Although we had to pay them for their "services" we ended up writing the checks by hand and having to mail them out. Our workers were LIVID. In our previous payroll we sent funds of $100K which they stated we needed to resend. We needed to get a loan as they did not send back our initial payroll funds. We ended up paying double for wire transfers while $200K in payroll sat waiting for them to accept. They rejected our funds and made us resend! This firm made SO many mistakes, treated our employees and management with such disrespect, and cost us unnecessary time and money due to their many mistakes. Customer service blamed THEIR in-house mistakes on us. Just a MISERABLE experience at every turn. Look elsewhere for a payroll company and save yourself the agony of working with their unprofessional and rude staff! Still waiting for a call back from their management to straighten out their mistakes.

Larry Merriam from Sound Auto Wholesalers (11 - 25 Employees)

I’ve been in business for over 50 years We got switched to this co because they bought out the one we were using. I’ve never experienced such incompetence. They just don’t get back to you no matter how you try to communicate. Switching to another next wee

Steve Johnsen, MBA from Cloud Mountain Marketing (2 - 10 Employees)

iSolved bought out my previous payroll company. They have charged my bank account random fees that they cannot provide any documentation for. They failed to file my state returns on time. They don't answer their phone, and they don't respond to customer service requests submitted by email. I'd recommend you stay far away from this company!

M GREEN from North Georgia Textile Supply (51 -100 Employees )

Terrible does not even describe the issues. We have had nothing but continual problems. If you want to waste time and money then they would be your best bet but if you want to save time and money look elsewhere!

Steve Grashoff from Grassco, INC (101 - 250 Employees)

Stay away from this company! If you were forced to switch due to the acquisition of your current provider start shopping now. We were only with them for a few months and they took money out of our account they should not have and will not assist us in recouping our funds. Management is unresponsive to phone calls and emails. They will not be in business long and will probably be investigated. Calling our attorney next. Good luck.

Lynn from CQuence Health Group (101 - 250 Employees)

HORRIBLE company! Customer service is a joke. They are unresponsive to emails and calls. Upper management doesn't have any interest in fixing the service issues. We have had MULTIPLE tax issues creating late fees and penalties. We are counting down the days until we are live on a new system.

Jenni from AG (11 - 25 Employees)

We were with Amcheck for years and they were a great company. Unfortunately Isolved bought them out and they have gone downhill from there. Isolved does our payroll service. Not only did they raise the price but they gave us LESS customer service. We have always had one account rep that took care of our payroll and he always did a great job. Now they are requiring payroll to be sent to a central account that a team takes care of. The girl who got our payroll completely entered hours wrong. She sent checks she shouldn't have and then tried to correct them. She made a HUGE mess for 3 payrolls in a row. It cost us a big amount of time and money to fix all the issues with the accounting side of payroll due to Isolveds errors. After the entire mess they had our old account rep take back over and within a couple of months they again switched us back to their joke of a "team payroll." I would STRONGLY recommend looking elsewhere for your payroll needs unless you want to work with a company that will just make your life a nightmare.

Chris Couture from All Pro Systems (51 -100 Employees )

Avoid this company. They will sell you a product that doesn't deliver as promised. We were told it would function with a mobile app and found out after signing the contract and getting into the setup that it won't. Then they will not work with you to refund you when they can't deliver stating that the mobile app was a free add-on and doesn't qualify. That's the main reason we went with the software. Do not use this company or you will get wrapped up into a contract that they claim isn't breakable even when they don't deliver. Our legal team is on the case now and we have disputed the charges. All communication with the functionality we required is recorded in phone conversations and email transactions.

Lydia Hansen from Prince Michel (26 - 50 Employees)

I've been with Sage/Encore for a number of years as our payroll provider. The only heads-up I received that Sage was purchased by iSolved was being locked out of our payroll platform--on a payroll submission day at that! Since that time I have had nothing but excuses from the project managers with iSolved dealing with the migration into iSolved. I've heard everything from jury duty time off to grandchildren being born. I'm happy folks are doing their civic duty and also having happy personal moments, but that is not at all any issue or concern with me when I have employees to pay. iSolved has repeatedly dropped the ball on this one. Horrible customer service, terrible communication (I actually found out more about iSolved from Google than from them), and utter incompetence with taking on existing clients from a buy out.

ellen wood from general surgery

They are the WORST payroll company I have ever dealt with and I have had experience with quite a few. You cannot reach upper management and I would presume the way they are now handling my account, that upper management wouldn't respond anway.
I had someone that did the "transitions" and then subsequent screw ups with the next 2-3 payrolls. Still after more than several payrolls the "team" that is suppose to get my spreadsheet can't receive it, only one person in their company can! Hope she doesn't go on vacation otherwise my employees won't get paid, I guess?

ellen wood from general surgery

We recently were forced to switch to iSolved. They are AWFUL. Unresponsive to emails, email to upper management not available. Upgrade specialist-Felicia, once she flipped the swich wouldn't answer any emails or call back. Awful, Awful, Awful customer service. If I had a choice I would never have endorsed this switch!

Administrator from DE

Horrible payroll company. Sage switched to ISolved and we were never emailed with a new client number or login. We haven't been able to access our payroll or online account for the past two weeks. I tried processing payroll yesterday via phone and nobody from their company could help us. It took multiple people to even locate our account! It seems their team has been left in the dark with the switch from the old system to their new one. Payroll still hasn't been processed and I have been on hold AND waiting for a call back for the better part of an hour. Spent most of my day trying to get this fixed yesterday. We are leaving this company, because we can't do business under these conditions. This is a waste of our time and money. We do NOT recommend this company.

Pam from FFC

They bought out a company I was with for years.
Very dissatisfied with communication and support through this whole process. Can't even get a phone # to call the local office and no one answers at corporate. Will be switching soon!

Anne VanTongeren from None

Had to use Infinisource for COBRA. Paid my premiums on time but they didn’t get the money to the dental carrier, therefore my claims did not get paid. Quite embarrassing when your dentist calls you and says your coverage was terminated but it was due to poor administrator.

sandraT from PBH

Needed and HRIS system. Did RFP's for several Co.'s. Went with ISOLVED. Implementation Consultant sometimes tried to tell me how to run my business, should have been my first clue! During 'their sell' asked about connectivity to SAP and financials. Went through GL coding process, their GL specialist, had never heard of SAP! Their Customer Service Model is the 'worst! I have one assigned contact, except she has 16 other companies, and has to send in work orders for many things, and then unless I 'hunt them down' I never get resolution. She is nice person, but SPREAD too thin! Oh, and then during year-end, they pull her off clients and put her into a client queue! Who does this during payroll's biggest time of the year! No sense of urgency for anything-including 'funding a payroll', or carrier feeds! Hullo, there are DOL and IRS regs I need to follow too, not just my Co, or ISOLVED! I am embarrased to have recommended them to my Co. and made the switch. . After 2 years, I am leaving them, and having to do this process all over again! Why? Because they cannot get a Customer Service Model that focuses on the "CUSTOMER"! With over 400 payroll providers out there, they need to wake-up and get it together, or they will never compete with the likes of the big gals...... Ceridian/ADP/Paychex. Thought I might be the big fish in their small pond...well, I am the big fish in a tank that is too small to move.

Emerald Smith from Smith Enterprise Inc

Handles everything plus! So far I have had a smooth experience with iSolved and it's ability to handle multiple scenarios from certified pay to union dues and it's ability to integrate with our benefit programs.

Anthony Nuccio from Spark

Worst Cobra management company I have ever dealt with. Twice my coverage was dropped with Aetna and I was left with all the work to do in order to fix it. I had to send in the claims manually to Aetna because Infinisource made a mistake.

Jorganne Garcia from Peddler's Son Produce

The system has no "Control of error" it allows duplicate time entered, it allows duplicate time clock ids.
When processing payroll it does not alert you when employees have no time and will get no paycheck. It should say when processing payroll, "Are you sure you want to process, the following employees will get no paycheck"
It will not let you go back and change a time card after payroll has been submitted.
It is a beautiful system that has a great layout however the time keeping portion needs more work.
My hopes is that when you call to make a complaint or suggestion, it is heard and gets fixed. we will see.. ..
there is no perfect program out there... I am fully aware however to me what matters most is what they do with the suggestions from the people who are using it. Do they fix it, make it better? or just say.. "that is the way it is...." this is a make or break it deal for me.

Randall Shane from Bodybuilding.com

This is one of the least organized, insecure providers I have dealt with. Their web support is for IE (thats right, internet explorer) and the site fails on safari and chrome.

Audra DiLuciano from Wickens, Herzer, Panza, Cook & Batista Co.

We switched to Infinisource for payroll and FSA administration (we have been with them for COBRA administration much longer) in January 2016 after many long, painful, and expensive years with ADP. Our implementation team was awesome and we have had very few problems beyond not knowing how to do certain things. They also bent over backward helping us get everything done for the first processing of our ACA forms. When we have had to call Customer Service, they are stellar and highly responsive. I do not understand the negative reviews because our experience has been awesome. The fact that we are saving a considerable amount of money for a far more robust product is just the icing on the cake.

Jenny

Our company moved our accounts to TPC iSolved last year and I'm sorry to say it seems that was a mistake. It's now five full business days into February and every single one of our employees' W-2s are incorrect. Even better, communication with those who should be eager to help correct the situation is lagging. Based on these reviews, I'm finding this payroll company to be incompetent and unprofessional.

Tiffany

I have never been more miss lead or felt more scammed in my life. I was sold a policy that was fraudulent and then dropped when attention was called to the scam. Please beware of this company.

Jordan LeLeux from Bolton Ford

Infinisource has thought of it all. They offer a range of products from COBRA Administration to Payroll and Employee Benefits. We have had great success with their products and look forward to more great years of service.

Tracy Ro from MOPS International

We have been with Infinisource for just over two years. Before that we were filling out paper timesheets and had changed payroll providers a number of times. The staff with iSolved and TimeForce (both are a part of Infinisource) are always willing to help us if we run into an issue. Payroll and open enrollment are much smoother and faster for us now that we made the switch to Infinisource. I would definitely recommend Infinisource!

Traci from Big B Mfg., Inc.

I have been with Infinisource for about 7 months and I am very pleased with their payroll software & service. The last payroll service I had was absolutely horrible and I am so happy that I made the switch to Infinisource. So far I have received great customer service and they are knowledgeable and helpful when I need their assistance. All of our employees are on direct deposit and we have never had any problems with the direct deposit. I am surprised by some of the reviews because I have had nothing but a positive experience with Infinisource.

Maggie from Wolf Robotics

Infinisource is a great payroll software. I have been using it for over 6 months now and payroll for over 100 employees is relatively easy and painless. All of our employees receive direct deposit and I have not had any issues with checks not being delivered or going to the wrong place. One new employee gave me the wrong account number and that was quickly and easily resolved. I have received quick and friendly customer service any time I have had questions. There are some features that are not entirely intuitive when you get into benefits and leave accruals or I would have rated it 5 stars.

Jen from NorthernBrewer

Do not ever use! The most inept company I have ever dealt with. No one will take responsibility on anything or resolve any issues. One year, they only printed half of our W2s and it took weeks on my part to get them to print the rest. I just found out that they never filed our 2014 W2s. They're cheap for a reason. Completely out of compliance on things. They send payroll checks to the wrong location and didn't submit some of our 3rd party checks. AVOID AVOID AVOID. There are not strong enough words to express how much they should be avoided.

A my from Fannie E. Rippel Foundation

If I could give them 0 stars I would. They are by far the worst payroll company I have ever used. Worst customer service and incompetent employees. I had a unemployment tax issue that took over a year to resolve. No one there helped me with anything. There is no personal customer service rep so every time you call you are forced to talk to someone different who just "opens a case" for you then you have to just keep calling to follow up on the case and nothing is ever done and no one will be straight with you. Its horrible. Save yourself and your company. Don't use this payroll company

Michelle R from PAGO

Poor customer service. Never get the same answer from different employees. Pretty much on your own to learn the system. Tons of problems with this system with no timeframe on getting them fixed.

Lonni from L & C Insurance Brokers

We are thrilled with their iSolved platform. Infinisource continues to work on and improve customer service teams with some notable improvements over the past few months. This rating is based upon the quality of their sotware and their service trajectory - wow!

Pete from Inventory Solutions

Awesome platform... very easy to use.

helen andresen from iliff preschool, inc.

After 38 years I have never been soooooooooo frustrated with a payroll company. Do not waste you time with this company.....terrible service....payrolls sent to the wrong address....payrolls that are late....the employees I complain to are just as frustrated as I am!!!!!!!!!

David Flatt from David Flatt Furniture, Ltd

This is the worst company we have ever purchase a service from in my 30 years in business. Incompetent and seemingly understaffed technical support, a product that perhaps, under the right circumstances just might work for someone. Nasty customer service people. It took them 54 days to replace the 2 non functioning clocks they sold us, then they contended that we were outside the 30 day cancellation period. One of the two replacement clocks never worked. STAY AWAY from this company!!!

Suzanne G

Can't express enough how displeased and frustrated our company is with using infinisource. We don`t seem to matter to them since we don't receive answers to our questions or get correct information when we do. Our representative is very nice but always comes up with excuses as too why things are wrong. Use another software company or even do it yourself...you'll have better luck!

AS

We switched to Infinisource for our payroll last October and have found the company to be severely understaffed. I submitted a question regarding UIA rates 3 weeks ago and still haven't received an answer. While you do have a dedicated customer service rep that person has to go to the tax department, implementation department, benefits department to get answers for you and those departments are way understaffed. I feel it would be a decent company if they would get their customer service act together!

JT from Aptalis

Poor customer service. Normal wait times to talk to someone on the phone are 15 minutes. This company is severely understaffed from a call center standpoint. Their online portal isn't Safari compatible. I would look elsewhere.

Danielle McGinnis

This company has been horrible. They do not tell you that you need to elect dental if you want coverage for it, since they give you no option for that. Then they did not tell the insurance company about my insurance coverage until I called to find out why I received a bill from a doctor visit. Two months later and week of phone calls I finally got it straightened out. The easy part in this process was calling the insurance company themselves, not the cobra company.

Michael A.

Infinisource has created an intuitive and well-designed accounting solution that we've absolutely fallen in love with. Great and reliable service that is easy to use and is quite affordable.