isolved

Mason S.

isolved is amazing. The team is always incredibly helpful and responsive. The menus are sometimes a challenge to navigate, especially for newcomers. isolved consolidated all of our HCM software into one place. This has dramatically reduced our workflow process.

Suzanne C.

Constant innovation. They are always coming out with new products and services.

Sometimes it is difficult to get ahold of the correct person/department to resolve an issue.

We are able to keep all of our core HR functions in one place.

Shandy S.

I needed more training. It's my first experience processing payroll, so far I find it easy to use.

We had challenges with the Account Allocation and isolved fixed the problem, the payroll process became easier because we found no more error in our Ledger.

Tory R.

isolved customer service is available when you need them to make sure you are following all applicable laws for where all your locations are located. We are located in 3 states and they help us get all fmla and sick pay law compliance situated on our accounts. They have resources to help with labor law posters and they give extra abilities to our employees such as anytime updating of direct deposit or tax information with the online portal.

Sometimes it is difficult to get ahold of your direct customer service agent that would have the most knowledge about your account, and sometimes, the website has issues with people signing in and doesn't necessarily give great feedback what the reason for the issue is.

isolved is making it easier to consolidate all our companies and locations in one area for easier payroll management as well as well taking care of any of our HR concerns to make sure we are incompliance with any laws.

Jake W.

They answer the phone quickly and always have a quick turnaround time on questions. They were able to do things other payroll companies couldn't

Not many complaints website is user friendly and staff is great

They were able to figure out our driver pay that other payroll companies couldn't

Janice C.

Isolved is very user friendly.

I like that it is very user friendly. I have used crystal reports in the past so creating new reports is not super difficult. Getting quick responses when I have questions is usually pretty good.

I do miss the fact that I do not have only one specific person to go to when I have questions. It was very nice to have that one-on-one relationship. Sometimes it takes quite a while to get answers to questions.

As of right now, we are only using isolved to process payroll. It is very easy to enter new hires and maintain employee record

Elysa A.

The platform is simple and easy to use. It works for us.

I wish it was a little more personal. Before we had a direct immediate way to contact our rep.

It takes the burden of taxes from my shoulders

Audrey G.

There is so much content to go through with all of their blogs, whitepapers, and other collateral materials that you're never lost for long, if at all. The responsiveness of all the individuals that I have had the pleasure of working with is top tier! I always get the answers and support needed!

When I was a brand new user, there was a steep learning curve when trying to understand how best to process payroll, making all of the individual updates on certain pages, then navigating to another page to enter one piece, and so on and so forth until hitting the process button.

We recently contracted iSolved to add the applicant tracking system to our existing payroll and benefits account. This helps with centralizing all of my needs.

Kirk R.

Intuitive & Flexible payroll

I believe isolved is intuitive in that it's pretty easy to find the information and inputs that I need to calculate an accurate & compliant payroll. They are generally quick to respond when I'm looking for something. They also have a comprehensive set of reports and I can make my own - which is pretty easy also.

Debi B.

We've set up isolved so that our new employees can easily get themselves set up in our system, saving hours at orientation throughout the year. They're also able to make updates to personal information, which is also a big time-saver for us. We've automated our 401k deferral changes and contributions, and use the reports for our AAP. All of this couldn't be done without great support, and we've been really pleased with the accurate, timely, and friendly support from our dedicated representative, Brian.