What is isolved?
isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com.
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isolved Reviews (1489)
- ★★★★★1,095
- ★★★★★350
- ★★★★★3
- ★★★★★2
- ★★★★★39
Review Summary
Generated using AI from real user reviews
isolved receives overwhelmingly positive feedback across all 50 recent reviews, with users consistently praising its ease of use, comprehensive feature set, and responsive customer support.
Users value the platform's ability to consolidate payroll, HR, onboarding, benefits, time tracking, and recruiting into a single integrated system, eliminating the need to re-enter employee data across multiple tools. The customisation options are frequently cited as a major strength, allowing the software to adapt to different industries and business sizes. Payroll processing is repeatedly highlighted as streamlined and accurate, while the employee self-service capabilities—paystubs, PTO, benefits management, W2s—are well-received. Users also appreciate the reporting functionality, fraud protection features, and learning resources like the isolved University.
A few limitations emerge from the reviews. The platform appears less suited for highly mobile or flexible workforces, such as sales teams or field-based therapists with complex scheduling needs. Mobile device onboarding can also be problematic for some out-of-state and warehouse employees without consistent desktop access. One reviewer noted that logging in can be "a multiple-step ordeal," though access improves once authenticated.
Customer service stands out as a consistent competitive advantage, with multiple reviewers naming individual support representatives and praising quick response times and problem resolution. The supportive user community is also mentioned as helpful for learning the system's full potential.
★★★★★
Tuesday, September 15, 2020
“Excellent Support. Very professional and friendly Staff that get back…”
Excellent Support. Very professional and friendly Staff that get back to you with solutions and responses very fast. It is very easy to identify who I need to talk to based on the topic that my needs are based on. The Software Platform smart, very easy to use, and self explanatory in most of the cases.
★★★★★
Monday, September 14, 2020
“iSolved & HKP have been great since we started working…”
iSolved & HKP have been great since we started working with them. The system is very easy to navigate for the HR Team and for our employees as well. Anytime we need something updated, have a question, need help, etc., iSolved has been there to assist and it is very appreciated! It is nice to work with a vendor who is receptive to constructive feedback on processes and inefficiencies and comes to an agreement or has ideas on how to move forward/update the process.
★★★★★
Monday, September 14, 2020
“We are very satisfied with iSolved! It is the perfect…”
We are very satisfied with iSolved! It is the perfect platform for our company's needs. It is a very user friendly system and they are very receptive to feedback on enhancements to the system to meet the needs of their clients.
★★★★★
Friday, September 11, 2020
“Excellent product.... very user friendly and easiy to navigate. If…”
Excellent product.... very user friendly and easiy to navigate. If ever in need of customer service they are very nice and follow thru until the issue is solved.
★★★★★
Thursday, September 10, 2020
“Great software reasonable price! Easy to use and very easy…”
Great software reasonable price! Easy to use and very easy company to work with.
★★★★★
Friday, September 4, 2020
“Very happy with your product. I do wish we still…”
Very happy with your product. I do wish we still have a dedicated support person but am willing to give the new approach a chance.
★★★★★
Friday, September 4, 2020
“Friendly Staff to answer all questions. Ability to get all…”
Friendly Staff to answer all questions. Ability to get all answers from one place in regards to payroll and HR.
★★★★★
Friday, September 4, 2020
“The product works well and the people are friendly and…”
The product works well and the people are friendly and helpful. I've enjoyed working with iSolved the past six yers.
★★★★★
Thursday, September 3, 2020
“iSolved and its people are doing a great job for…”
iSolved and its people are doing a great job for my company!
★★★★★
Thursday, September 3, 2020
“Deb has been great since she took over our relationship…”
Deb has been great since she took over our relationship and very responsive to questions and requests. If she can't help us, she forwards the request to who can and follows up to make sure it's being handled. She is a great asset to us and to you all.
