What is isolved?
isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com.
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isolved Reviews (1489)
- ★★★★★1,095
- ★★★★★350
- ★★★★★3
- ★★★★★2
- ★★★★★39
Review Summary
Generated using AI from real user reviews
isolved receives overwhelmingly positive feedback across all 50 recent reviews, with users consistently praising its ease of use, comprehensive feature set, and responsive customer support.
Users value the platform's ability to consolidate payroll, HR, onboarding, benefits, time tracking, and recruiting into a single integrated system, eliminating the need to re-enter employee data across multiple tools. The customisation options are frequently cited as a major strength, allowing the software to adapt to different industries and business sizes. Payroll processing is repeatedly highlighted as streamlined and accurate, while the employee self-service capabilities—paystubs, PTO, benefits management, W2s—are well-received. Users also appreciate the reporting functionality, fraud protection features, and learning resources like the isolved University.
A few limitations emerge from the reviews. The platform appears less suited for highly mobile or flexible workforces, such as sales teams or field-based therapists with complex scheduling needs. Mobile device onboarding can also be problematic for some out-of-state and warehouse employees without consistent desktop access. One reviewer noted that logging in can be "a multiple-step ordeal," though access improves once authenticated.
Customer service stands out as a consistent competitive advantage, with multiple reviewers naming individual support representatives and praising quick response times and problem resolution. The supportive user community is also mentioned as helpful for learning the system's full potential.
★★★★★
Friday, August 14, 2020
“Isolved I find the systems easy to use and enjoy…”
Isolved I find the systems easy to use and enjoy the personal assistance that I receive from people like Andrea Wadington and Dana Bacon
★★★★★
Friday, August 14, 2020
“Big fan! I found the software to be intuitive and…”
Big fan! I found the software to be intuitive and easy to learn the basics pretty quickly. I received very little hands on training when I took over the position and was able to process payroll very easily. The support from my assigned rep has been outstanding. She has been very easy to work with and extremely patient with my numerous calls for assistance. The report options are extensive and have always been able to meet my needs.
★★★★★
Friday, August 14, 2020
“I love this software! I love that iSolved integrates it…”
I love this software! I love that iSolved integrates it all together. We have eliminated SO many duplicate tasks and software requirements. I love that it can integrate my benefit administration, it eliminates tons of paperwork and follow-up, and interactions with my providers. I love that it helps me make my employees take more action and responsibility in their own benefit election and set up. Oh, and did I mention how great it is that I can have people apply through iSolved Hire and ALL of their information transfers seamlessly over to our iSolved system for Onboarding and Time Tracking?
★★★★★
Tuesday, August 11, 2020
“Superb and accurate customer service iSolved has performed every commitment…”
Superb and accurate customer service iSolved has performed every commitment they made when we enrolled and their excellent service continues now.
★★★★★
Monday, August 10, 2020
“Easy transition and Great ongoing support I enjoy the great…”
Easy transition and Great ongoing support I enjoy the great support team and reporting tools.
★★★★★
Thursday, July 30, 2020
“HR Made Easy!! I like that as an employee I…”
HR Made Easy!! I like that as an employee I have complete access to all HR forms. I can update my direct deposit or find a tax document with ease. ISolved is very user friendly. I highly recommend
★★★★★
Wednesday, July 8, 2020
“I just passed my one-year anniversary of employment with Meals…”
I just passed my one-year anniversary of employment with Meals on Wheels East Texas and of using iSolved. Thanks to your excellent and very knowledgeable and patient CR reps, I was able to work through the learning curve of the software fairly quickly. It's a very robust program for the cost, and I would not hesitate to recommend it.
★★★★★
Wednesday, July 8, 2020
“Very Easy to Use The ease of making changes to…”
Very Easy to Use The ease of making changes to employees.
★★★★★
Tuesday, July 7, 2020
“iSolved provides an excellent product that meets all of my…”
iSolved provides an excellent product that meets all of my payroll processing and benefits management needs. What really sets them apart is their customer service. They have the best customer service of any company I have ever worked with in my 40+ years of business. I highly recommend them.
★★★★★
Monday, July 6, 2020
“Cost efficient and user friendly answer to payroll It is…”
Cost efficient and user friendly answer to payroll It is easy to use, I can create and run reports to pull almost any data in the system, fair on cost, and when I call for support, the person who answers can usually help me solve the problem immediately.
