isolved
★★★★★ 4.7 · 1489 Reviews
What is isolved?
isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com.
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isolved Reviews (1489)
- ★★★★★1,095
- ★★★★★350
- ★★★★★3
- ★★★★★2
- ★★★★★39
Review Summary
Generated using AI from real user reviews
isolved receives overwhelmingly positive feedback across all 50 recent reviews, with users consistently praising its ease of use, comprehensive feature set, and responsive customer support.
Users value the platform's ability to consolidate payroll, HR, onboarding, benefits, time tracking, and recruiting into a single integrated system, eliminating the need to re-enter employee data across multiple tools. The customisation options are frequently cited as a major strength, allowing the software to adapt to different industries and business sizes. Payroll processing is repeatedly highlighted as streamlined and accurate, while the employee self-service capabilities—paystubs, PTO, benefits management, W2s—are well-received. Users also appreciate the reporting functionality, fraud protection features, and learning resources like the isolved University.
A few limitations emerge from the reviews. The platform appears less suited for highly mobile or flexible workforces, such as sales teams or field-based therapists with complex scheduling needs. Mobile device onboarding can also be problematic for some out-of-state and warehouse employees without consistent desktop access. One reviewer noted that logging in can be "a multiple-step ordeal," though access improves once authenticated.
Customer service stands out as a consistent competitive advantage, with multiple reviewers naming individual support representatives and praising quick response times and problem resolution. The supportive user community is also mentioned as helpful for learning the system's full potential.
★★★★★
Wednesday, July 1, 2020
“iSolved does everything we need for managing employees in one…”
iSolved does everything we need for managing employees in one place and is very flexible which is key for a growing small business.
★★★★★
Wednesday, July 1, 2020
“I find Isolved to be user friendly and easy to…”
I find Isolved to be user friendly and easy to navigate. Customer service is always there to answer your questions and walk you through any issues you may be having. I would recommend Isolved to other businesses.
★★★★★
Tuesday, June 23, 2020
“The staff are very well trained and knowledgeable. I can…”
The staff are very well trained and knowledgeable. I can always reach the customer service team quickly during the regular business hours if I have any questions and concerns and they are always very helpful. Keep up the good work!
★★★★★
Tuesday, June 23, 2020
“We started using iSolved several years ago. The payroll, time…”
We started using iSolved several years ago. The payroll, time management and benefit platforms are easy to use. ISolved University has been very helpful. Customer service is professional, knowledgeable, and quick to respond to user questions. They are slower at responding to payroll tax issues. I would suggest they have a separate customer service number specific to payroll tax reporting. Overall, I am happy with the platform.
★★★★★
Thursday, June 18, 2020
“We love the ease of use of the iSolved payroll…”
We love the ease of use of the iSolved payroll products. The administrative dashboard makes finding functions super easy and very user friendly. We cannot say enough good things about our migration specialist and our Customer Relations Manager. Very knowledgeable and very short response time whenever we need assistance. Great company to work with. Thanks so much.
★★★★★
Thursday, June 18, 2020
“The customer service team is friendly, knowledgeable and responsive.”
The customer service team is friendly, knowledgeable and responsive.
★★★★★
Wednesday, June 17, 2020
“We previously used a PEO and had to do a…”
We previously used a PEO and had to do a lot of manual work to fit our time clock reporting into the payroll system. We were also disappointed with the customer service compared to the cost. We brought payroll in-house and utilized the iSolved platform. Everyone was very helpful and we are able to use a lot of customization for our time and reporting requirements. There is a lot of functionality, but there's also a lot of people to help you with it. Overall, we're very pleased with our decision.
★★★★★
Wednesday, June 17, 2020
“We transitioned from Sage Payroll, which was our first payroll…”
We transitioned from Sage Payroll, which was our first payroll service. I was somewhat ambivalent about our time with Sage. After doing payroll 100% in-house, I thought moving to a payroll service would have been more of a sea change. It was a functional product, but I was still forced to do some tasks that I thought the service would cover. Similarly, the reporting and data were also functional, but it took work to manipulate it in a way that was useful for my needs. I was worried when iSolved acquired Sage. I feared that my limited service was going to get worse, or that the price was going to push payroll back in-house. Neither of those fears were realized. Debbie L. handled our transition. It was unbelievably easy. I was impressed that everything made it over to iSolved with literally zero action on my end. All I had to do was review. Debbie's Webex help with the first payroll was all I needed to process on my own. The website is intuitive and modern. She also, without prompting on my part, asked about the third-party payments AND the local tax. She set those up that first day, and I couldn't be happier with the results. Why take on the expense of a payroll service if they are only taking 90% of the job off your plate? Debbie also stressed the iSolved University as a great resource, which it is. I have submitted cases to customer support, only to close them after I found the answer myself. The reporting is superior. I can download the payroll register in Excel like this is the 21st century. And this is a canned report, ready to go. This was something I had to build with Sage, and there was further manipulation once the Sage report was downloaded. We are paying slightly more now than we were with Sage, but the added value makes it worth the cost. The only negative so far has been customer support. Sage was incredibly responsive to emailed questions, but not so much with iSolved. The iSolved University mitigates much of this complaint. Additionally, we went live just as Covid hit, so I am declining to issue a final verdict because these are not normal times, especially with regards to payroll. I am giving Customer Service 5 stars based solely on my experience with Debbie during implementation and her follow up. Very professional and helpful. We are only three months into our relationship with iSolved, but my only worry now is that someone else is going to acquire them and take away the great product that just fell into my lap.
★★★★★
Tuesday, June 16, 2020
“We use Isolved for payroll and HRIS data. It is…”
We use Isolved for payroll and HRIS data. It is a very user friendly program and they have excellent support staff to assist when I need help.
★★★★★
Tuesday, June 16, 2020
“Our company has used a PEO platform for years and…”
Our company has used a PEO platform for years and for years been let down with poor customer service and lack of user friendly reporting. When we decided to use iSolve as a piece in our new portfolio getting away from this PEO platform I didn't know what to expect, other than it was going to save us a tremendous amount of money. I have found that through iSolve the customer service is outstanding. I have been extremely needy at times, wanting a ton of specialized reports and help with our extremely complicated payroll. I have always gotten help quickly and with a pleasant attitude. If they did not have a report for what I wanted, they created a specialized one for me, and even redid one 3 times to get it just right for me. They were patient and informed. They had a specialized HR consultant to help me through all my questions and helping me re-create a handbook for our company. I wish I had gone to them sooner.
