What is isolved?
isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com.
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isolved Reviews (1489)
- ★★★★★1,095
- ★★★★★350
- ★★★★★3
- ★★★★★2
- ★★★★★39
Review Summary
Generated using AI from real user reviews
isolved receives overwhelmingly positive feedback across all 50 recent reviews, with users consistently praising its ease of use, comprehensive feature set, and responsive customer support.
Users value the platform's ability to consolidate payroll, HR, onboarding, benefits, time tracking, and recruiting into a single integrated system, eliminating the need to re-enter employee data across multiple tools. The customisation options are frequently cited as a major strength, allowing the software to adapt to different industries and business sizes. Payroll processing is repeatedly highlighted as streamlined and accurate, while the employee self-service capabilities—paystubs, PTO, benefits management, W2s—are well-received. Users also appreciate the reporting functionality, fraud protection features, and learning resources like the isolved University.
A few limitations emerge from the reviews. The platform appears less suited for highly mobile or flexible workforces, such as sales teams or field-based therapists with complex scheduling needs. Mobile device onboarding can also be problematic for some out-of-state and warehouse employees without consistent desktop access. One reviewer noted that logging in can be "a multiple-step ordeal," though access improves once authenticated.
Customer service stands out as a consistent competitive advantage, with multiple reviewers naming individual support representatives and praising quick response times and problem resolution. The supportive user community is also mentioned as helpful for learning the system's full potential.
★★★★★
Saturday, November 30, 2024
“Communication is excellent and response time to any concern is…”
Communication is excellent and response time to any concern is amazing as well as the team that reaches out in consideration of making sure all concerns are resolved
★★★★★
Thursday, November 28, 2024
“What I liked most is the ease of use. Its…”
What I liked most is the ease of use. Its a great website to use and easy to navigate through.
★★★★★
Sunday, November 24, 2024
“Any form you could ever want is available. Editing times…”
Any form you could ever want is available. Editing times is easy.
★★★★★
Friday, November 22, 2024
“Dedicated customer service support representative”
Dedicated customer service support representative
★★★★★
Wednesday, November 20, 2024
“We enjoy isolved products because it saves us time and…”
We enjoy isolved products because it saves us time and money to be able to do the things we need to do.
★★★★★
Thursday, November 14, 2024
★★★★★
Friday, May 24, 2024
“iSolved is easy to use, and they have excellent customer…”
iSolved is easy to use, and they have excellent customer service when assistance is needed. I've never had any problem.
★★★★★
Wednesday, May 22, 2024
“Easy to manage teams, submit time off, view hours etc.”
Easy to manage teams, submit time off, view hours etc.
★★★★★
Tuesday, May 21, 2024
“This is strictly related to the onboarding of the open…”
This is strictly related to the onboarding of the open enrollment with Heather Cannon. Heather is helpful , well-informed, personable and Excellent at customer service. She takes her time and explains everything thoroughly, and I had many questions. This is my 2nd year working with Heather with open enrollment and i hope she continues to be our go to girl on this annual reunion. I think we had a smooth transition.
★★★★★
Tuesday, May 21, 2024
“I love that iSolved allows employees access to so much…”
I love that iSolved allows employees access to so much of their information. It makes it much easier when completing the payroll and tracking time and punches. Employees can see leave balances, so requesting time off has become less time-consuming. The system is very intuitive, so employees find it easy to use.
