Less Paper is great to work with! I told the representative what I was looking for a system to do and he designed it to work just as I asked. We appreciate that when a technician is finished we can view if the job is completed or if a part is on order, customers also like getting their invoice via email. After using it a while we decided to add a few features and he does so very promptly, usually within 12 hours he has it bug tested and implemented. Had a few minor bugs like how the date was displayed when using our Ipads, he had that changed very fast. What I found with Less Paper that I did not find with other industries programs available on Capterra was: 1: It does not replace my accounting system, Quickbooks works fine for me and wanted to keep it. 2: Very flexible design options. 3: Pricing, representative wants you to be happy with the product and if for some reason throughout your subscription you decide to cancel he will refund the unused portion (months) remaining on your subscription. Give them a call, you will easily get your questions answered and not be SOLD on a product by a salesman.