Netcetera
★★★★★ 4.2 · 58 Reviews
What is Netcetera?
Formed in 1996, Netcetera is one of Europe's leading Web Hosting service providers, with customers in over 75 countries worldwide. We are a leading IT infrastructure provider offering co-location, dedicated servers and managed infrastructure services to businesses worldwide. As the premier provider of Colocation, Dedicated Servers and Managed Services in the UK, Netcetera offers an array of services designed to more effectively manage IT infrastructures. Our state-of-the-art datacentre environment enables Netcetera to offer your business enterprise level co-location and hosted solutions.
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Netcetera Reviews (58)
- ★★★★★38
- ★★★★★11
- ★★★★★0
- ★★★★★0
- ★★★★★9
Review Summary
Generated using AI from real user reviews
Netcetera's reviews are sharply polarized: many users report excellent support and reliable performance, while a substantial minority describe severe outages, unresponsive support, and unresolved technical issues that damaged their businesses.
The positive reviews, which dominate the sample, emphasize affordable pricing, helpful staff, and straightforward setup, particularly for small business owners and non-technical users. Supporters highlight 24/7 availability, quick response times, and ease of use. Several customers with dedicated servers and Windows hosting specifically praise network performance and uptime.
The negative reviews paint a starkly different picture. Long-term customers describe a deterioration in service over time, with complaints centring on recurring downtime (sometimes lasting days), unresponsive support teams that don't read full tickets or acknowledge complaints, and backup failures that go uncredited. Multiple reviewers report major outages with zero advance notice, lost emails, website hacks, and support that only responds after escalation. One customer noted Netcetera's Isle of Man base exempts them from UK regulatory oversight, with complaints going unacknowledged.
The gap between these accounts suggests experience varies significantly by service tier or account type. Buyers should verify current status, especially regarding shared hosting reliability and support responsiveness, before committing long-term.
★★★★★
Wednesday, December 17, 2014
“Been with Netcetera for many years but within the last…”
Been with Netcetera for many years but within the last 6 months the services degraded to a joke, they have the most unreliable uptime and when you contact them there is no explanation of what is happening and to make it worse when they are working on maintenance there is NO warning and we find all the hosting services down where we will have to contact them. It is good business practice to inform the client of changes before they happen and not when you are carrying out the work!! Finally for the last week there have been no services and the uptime has been shocking, each time you check the status page it blames other hardware or software but for a hosting company they should have a fail-safe in place where they can switch over if there is a problem with a server or service being offered. We have also lost many emails to the problem with their Shared Hosting SANS All in all stay well away unless you want problems and lots of downtime if i could give this company a minus score i would
★★★★★
Monday, December 15, 2014
“Beats me why netcetera get good reviews. I have had…”
Beats me why netcetera get good reviews. I have had repeated website outages over the last few months and now my email seems to be vanishing into space. Very, very unreliable. Avoid like the plague.
★★★★★
Monday, July 7, 2014
ACS Digital Media“When I first joined Netcetera I had no issues at…”
When I first joined Netcetera I had no issues at all. Now I have at least 2-3 downtimes per week the latest downtime is now in its 3rd day. Customer support WILL NOT keep their users updated, instead they expect the user to ask first before updating. On Sunday 6th July 2014 I was informed that the service would resume in 30 minutes, 1 hour later I was informed to expect a further delay of 60 minutes. Its now Monday 7th July 2014 and the service is still down, I asked again today and was informed it will be at least 3 hours this I will believe when I see it. During this downtime I have lost sales and customers and my existing customers are very dissatisfied that they cannot access updates or my support system for assistance. At the moment I would not recommend Netcetera to anyone, even my worst enemy.
★★★★★
Tuesday, September 10, 2013
Extrasoft Ltd“I have used 5 Windows hosting providers over the last…”
I have used 5 Windows hosting providers over the last 10 years and whilst it is early days, Netcetera beats them all hands down. The speed of response from their support centre is extraordinary, performance of their hosting platform is excellent. What more could you want?
★★★★★
Monday, August 19, 2013
“I've used a few web hosting services in my day,…”
I've used a few web hosting services in my day, but Netcetera is by far the greatest I've ever been involved with. They make everything so easy and painfree, I would definitely recommend them to anybody looking to host a website.
★★★★★
Thursday, August 15, 2013
“Netcetera has provided a fantastic hosting service for me and…”
Netcetera has provided a fantastic hosting service for me and my company that is affordable and not overly complicated. Setting it up took almost no time and everything has been easy to deal with.
★★★★★
Wednesday, July 24, 2013
“Well, what can I say about Netcetera? The dedicated servers…”
Well, what can I say about Netcetera? The dedicated servers which they provide are high quality and reliable for a great deal, bottom line. You won't get a better deal anywhere else, I doubt.
★★★★★
Friday, July 5, 2013
“Netcetera has been a great help with hosting my website…”
Netcetera has been a great help with hosting my website for my personal business. It provides everything I need to keep it up to date and running flawlessly.
★★★★★
Monday, July 1, 2013
Dobis PR“Other programs seemed too hard for me to grasp. I…”
Other programs seemed too hard for me to grasp. I was about to turn to expensive professional help which I really can not afford. But then I found Netcetera, what a lifesaver! All my web hosting needs were met in addition to the program having simple instructions to follow.
★★★★★
Monday, June 24, 2013
“Netcetera is light weight and easily affordable. Great from small…”
Netcetera is light weight and easily affordable. Great from small to mid size businessness! Highly recommended for people needing a little help with web hosting.