Planet Hippo Internet
★★★★★ 4.8 · 199 Reviews
What is Planet Hippo Internet?
At PlanetHippo, we are committed to providing cost-effective, reliable web hosting and domain services tailored to meet your needs. Our mission is to make online presence accessible and affordable for everyone, from individuals and small businesses to larger enterprises. **Our Offerings:** Cheap Website Hosting: Start your online journey with our "One Account" hosting package at just £1.00 per month. This plan provides the essential features you need to get your website up and running quickly and efficiently. **Affordable Domain Names:** Secure your unique online identity with our competitively priced domain names. We offer a wide range of domain options to suit every business and personal need. **VPS Services:** Experience the power and flexibility of our virtual private server (VPS) solutions, the cheapest in the market, designed to deliver superior performance and reliability for your growing business. **Office365 Packages for SMBs:** Enhance your business productivity with our comprehensive Office365 packages, specifically designed for small to medium-sized businesses. **WordPress Website Hosting:** Optimize your WordPress site with our specialized hosting services, ensuring fast load times, robust security, and seamless performance. **Website Subscription Service:** Take advantage of our all-inclusive website subscription service, which covers design, build, and ongoing maintenance, allowing you to focus on your business while we handle your online presence. **Business Solutions:** From bespoke web development to comprehensive business IT solutions, PlanetHippo offers a range of services to support your business's digital transformation. **Why Choose PlanetHippo?** **Affordability:** We provide high-quality services at unbeatable prices, ensuring you get the best value for your investment. **Reliability:** Our hosting solutions are designed to deliver maximum uptime and performance. **Customer Support:** Our dedicated support team is available to assist you with any issues, ensuring a smooth and hassle-free experience. **Comprehensive Services:** Whether you need basic hosting or advanced business solutions, we have the expertise to meet your requirements. Choose PlanetHippo for your web hosting and domain needs and take the first step towards a successful online presence. Visit our website or contact us today to learn more about our services and how we can help your business thrive.
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Planet Hippo Internet Reviews (199)
- ★★★★★186
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★12
Review Summary
Generated using AI from real user reviews
Planet Hippo Internet's customer satisfaction is deeply polarized. Most recent reviews are enthusiastically positive, but a substantial minority report serious problems that drive them away entirely.
Satisfied customers consistently praise responsive support, with many noting replies within minutes or hours and staff willingness to resolve issues beyond standard scope. Users also appreciate competitive pricing relative to what they perceive as good uptime and performance, particularly for WordPress and VPS hosting. Several long-term customers describe years of reliable service with minimal downtime.
Dissatisfied customers cite critical operational failures: frequent server downtime, missing or unavailable backups despite claims otherwise, and poor technical communication when incidents occur. Some report outages lasting hours with no explanation. Others describe frustration with billing practices, including automatic charges without clear notice and difficulty removing payment methods. A few mention that support is chat-only after hours, limiting options for urgent issues. One detailed complaint highlights unresolved technical issues (domain management features marked deprecated) that went unaddressed for months.
The polarization suggests Planet Hippo may excel at support responsiveness but struggle with infrastructure reliability and administrative systems. Prospective customers should directly verify backup policies and test support availability before committing, as experiences appear highly inconsistent.
★★★★★
Friday, May 30, 2014
X-Stamper“Ive been using Planet Hippo for my projects for more…”
Ive been using Planet Hippo for my projects for more than a year now, i moved there after horrible experience with 1 and 1 and so far im happy with the speed and the support.
★★★★★
Friday, May 30, 2014
“We bought the service for exchange email and found it…”
We bought the service for exchange email and found it to be fab. We then decided to purchase some hosting for a micro site which worked out to be just as good. If your thinking about purchasing some hosting from Planet Hippo you won't go wrong. The service is really good.
★★★★★
Friday, May 30, 2014
“Cheap hosting but quality service. Support is spot on and…”
Cheap hosting but quality service. Support is spot on and my sites seem to stay up with out any issues so far.
★★★★★
Friday, May 30, 2014
“Fab company to deal with. Very pleasant on the phone…”
Fab company to deal with. Very pleasant on the phone and ticket are answered in now time at all. Very happy with the company and the service.
★★★★★
Friday, May 30, 2014
Marcus Ltd“My Wordpress blog works perfectly well on this system. I…”
My Wordpress blog works perfectly well on this system. I only have a small site but the site is up 100% of the time and i have never had any issues.
★★★★★
Friday, May 30, 2014
“Brill.. Brill.. Brill. A fabulous hosting shed. Speed is great…”
Brill.. Brill.. Brill. A fabulous hosting shed. Speed is great i just wish i could restore my own back up with out having to request it via the control panel but apart form that everything is goodo.
★★★★★
Friday, May 30, 2014
“Found Planet Hippo on Google. Easy to purchase easy to…”
Found Planet Hippo on Google. Easy to purchase easy to set up. My emails are finally spam free and thats a first. I just wish i didn't have to with 8 minutes to speak with you on the phone. Thats my only issue was the wait on the phone support.
★★★★★
Friday, May 30, 2014
“After being directed to this site by my friend i…”
After being directed to this site by my friend i only had his word to go on and all the other excellent reviews i found on this site. I am over the moon and happy to refer some of my friends this way now too.
★★★★★
Friday, May 30, 2014
“My fuels website is finally up and running and receiving…”
My fuels website is finally up and running and receiving emails. Something my old host wasn't able to manage. In this day and age it should be simple to buy some hosting space and email but it isn't. These guys helped me and made the process easy.
★★★★★
Friday, May 30, 2014
“At last a smart web host. Someone that tells you…”
At last a smart web host. Someone that tells you as it is instead of leading you up the garden path. Thank you to Jacob for all your help with the migration.