Rack Foundry

Rack Foundry

17 Reviews

What is Rack Foundry?

RackFoundry, the maker of Total Security Management (TSM), is a leader in complete coverage security appliances, secure cloud services and professional services such as SecurityXpert, which provides security expertise to organizations of all sizes and industries. The RackFoundry security team, FortressLabs, helps find new vulnerabilities in the wild, mitigate any found vulnerabilities, and head up the RackFoundry Security Operations Center.

For more information, visit us at http://www.rackfoundry.com

Serchen Index

45.47
N/A
Employees
17
Reviews
45
Followers
N/A
Likes

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Rack Foundry Reviews

3.2

Great!

17 Reviews

Last reviewed on
08 July 2019

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Tuesday, July 9, 2019

As small business it is headache to meet IT compliance to process customer credit cards. Love this product, this product make it easy 123. We generate report every month help us with documentation, software give alert when bad login or somebody trying brute force.

15 of 21 people found this review helpful.
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Wednesday, June 19, 2019

Great experience so far with Rackfoundry! We have a small IT team who have lot of responsibilities, security is a critical role but we lack the manpower to effectively use 10 different tools and the budget to pay for them. TSM helps us collect logs from all assets on our network along with Office 365 and Stackdriver. The security alerts are relevant as well but not overwhelming like other SIEM solutions we tried.

24 of 28 people found this review helpful.
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Sunday, May 26, 2019

5 months into the contract and we have no working SIEM. We've been through two Account Managers, and countless technicians, and now we can't seem to get anyone to answer our calls or emails. As soon as they were paid, all help vanished.

12 of 21 people found this review helpful.
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Friday, March 29, 2019

We purchased this product 6 months ago and have had no communication or work performed. I have nothing other than a voice mail from one of your representatives. Calling me and stating they forgot about me. I would love to share this with your team. Well, if I could get a call back or any communication.

7 of 16 people found this review helpful.
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Thursday, November 29, 2018

Complete scam. Promise after promise and 8 months later no working software/scans. Promises from “C levels” never met and excuse after excuse. We pointed out things they clearly missed and never acknowledged it but instead said we were expecting too much.. 8 months after the system was supposed to be up and running. Asked for money back and to terminate the relationship and they refused, despite missing every deadline and never withholding any part of their contract. Truly believe they are a scam.

Response from Rack Foundry:
04 December 2018 at 11:06

Hi Jeanie,

I apologize for the difficulties you’re experiencing, and we would like to get this resolved for you as quickly as possible. Checking our customer database, however, we cannot seem to find you as a customer —past or present.

We work hard to resolve any issues our customers might have with our solution and would be happy to work with you in order to make this possible. Please reach out to us directly at [email protected] and a Customer Success representative will be in contact with you.

Hope to hear from you soon!

Clarissa

12 of 22 people found this review helpful.
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Wednesday, November 14, 2018

We needed a SIEM solution to help meet compliance requirements and got pretty lucky to get connected to RackFoundry through a mutual friend. Our experience has been great so far: prompt support, friendly UI, and additional useful features such as a VPN and Firewall.

12 of 18 people found this review helpful.
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Monday, October 29, 2018

Terrible service, terrible communication, terrible project management. Does anyone have a working device? If so, please let me know. I am not convinced that this isn't a complete scam at this point.

17 of 28 people found this review helpful.
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Thursday, October 4, 2018

I've been a customer for 2 years and still can't find a better product for the price. Sure...Splunk is powerful and a great product but too much to keep up with and really expensive!

9 of 13 people found this review helpful.
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Tuesday, October 2, 2018

Good Product!

11 of 16 people found this review helpful.
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Monday, October 1, 2018

Feature rich and robust software at a relatively low price point. There were a handful of bugs initially right after deployment. Since they upgraded our software about a month ago most of the issues have been resolved and it has been a pleasant experience since.

10 of 15 people found this review helpful.
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