Rack Foundry

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Rack Foundry

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Rack Foundry Reviews

3.0

Out of 5 stars
(4 Reviews)

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Rack Foundry
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from Financial Institution

Friday, June 15, 2018

We waited over 6 months for them to even get the software to us, and then after many promises by them to have it up and running or "they would give us our money back", they didn't do either. Terrible service.

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from Challis Area Health Center, Inc.

Tuesday, January 2, 2018

Great equipment. HOWEVER, customer service is something to be desired. We ordered the service in June 2017, they cashed our check in July 2017, it is almost January 2018, and our install is not complete. I have not even seen the interface for the device. They did offer us a great deal, but we must be too small potatoes for them to take the time to work with us like the others. They don't seem to answer calls, or respond to emails. I don't know if they are stretched too thin, or what the deal is. But yeah, if this big chunk of metal was fully installed and we had some kind of communication with them they would totally get 5 stars. Unfortunately, we are thinking it will be a year before we get this hardware installed completely at this rate and we have several different projects on hold waiting for them to just answer an email. One project in particular, is an emergency button to get a Life Flight helicopter to our location faster than an hour and a half. That service needs a VPN, they have been waiting since September to get that VPN established, but here we are still waiting...

4 of 10 people found this review helpful.

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from Banking & Finance

Wednesday, May 24, 2017

Affordable & Effective. These would have to be the two words I'd use to describe Rack Foundry. The Rack Foundry team worked with me and my team to ensure deployment was smooth and quick. Support team is quick to respond and always kind. I'm definitely renewing this year!

6 of 10 people found this review helpful.

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from Healthcare Provider

Friday, February 26, 2016

I would strongly recommend using RackFoundry for their service and threat protection. I am able to see reports where I see fit (daily, weekly, monthly) on what they are finding. Their 24/7 monitoring, their level of service, and their attention to detail makes me feel comfortable with their systems. They also specialize in compliance, so this really helps me get through audits very well.

12 of 15 people found this review helpful.

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This page was last updated 14 June 2018 12:47