RepuGen

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RepuGen

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About RepuGen

RepuGen is a healthcare reputation management and patient satisfaction software for medical groups, urgent care centers, hospitals and individual physicians. Our core mission is to help you nurture your patient relationships and drive happy patients to post positive reviews on Yelp, HealthGrades, RateMDs, Google, and more.

RepuGen effortlessly increases your online reviews through a fully integrated and automated patient outreach process. You will be notified the moment a patient has a negative experience, so you can reach out to perform service recovery before they post a negative review. Satisfied patients will be driven to post positive reviews on sites like Google, Yelp. HealthGrades, and more. With more positive reviews, your practice will be ranked higher than the competition, ultimately attracting new patients.

RepuGen also gives you tools to manage new review notifications, negative ratings, patient outreach documentation, and reports. You’ll be able to understand every piece of your patients’ feedback through our simplified reporting and machine learning driven analytics. RepuGen helps you to step into your patients’ shoes to better their patient experience while growing your practice’s outreach and creating a great, online reputation.

RepuGen Key Features

  • Feedback Management
  • Customer satisfaction monitoring
  • Notification and Alerts
  • Complaint Monitoring
  • Online Reputation Management
  • Customer Review Management
  • Survey
  • Healthcare Reputation Management

RepuGen Reviews

5.0

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(1 Review)

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RepuGen
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from B B Eye Foundation

Thursday, August 10, 2017

RepuGen to a large extent changed the way I dealt with my patients. Before RepuGen, I was doing well but had no idea what my patients thought about me. Once I started getting feedbacks, good ones would make me happy, but it's the bad ones that really helped me understand where I am going wrong. Sometimes you don't learn with one bad review, you get similar review with another patient - then subconsciously you correct yourself and that type of bad review slowly goes out. It's been about six months now, and bad reviews have become very very rare. Sometimes complacency sets in, then again you get a bad review - a wake up call. So overall an excellent tool for self regulation. THANK YOU RepuGen ??

Response from RepuGen:
10 August 2017 at 10:30

Thanks Dr. Kochgaway for your kind comments. We are striving to bridge the gap between the actual patient satisfaction reality and the artificial alternate reality created by a few unhappy patients. It is gratifying to see our platform make online reviews consistent with actual patient satisfaction. Please check our new marketing feature that provides patient sentiments based on their comments.

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This page was last updated 09 August 2017 18:38