Horrific experience from start to finish. I was totally mis-sold and mis-led on what they would deliver and what certifications we needed to get. Their sales team promised the world then what we actually got ended up losing the business 10x more in delays than if we had just coughed up the cash and hired a competent company to do everything.
Every time we completed the work they asked us to do for certification they turned round and said they'd forgotten to mention something else e.g. need for factory audit was not mentioned till we submitted final documentation they'd asked for, but nobody was available to do the audit for 3 months! This was after being assured on multiple occasions by their team that it would only take 2 days to complete certification once we gave them the correct paperwork. Could have booked it in at the start but they didn't event say we needed one.
Getting any reply from their team has been completely exhausting. Would avoid at all costs - will never work with them again.